
Blameless announced a significant expansion to their integration with ServiceNow.
With this expansion of the connection between both platforms, users can now leverage Blameless to operationalize their use of retrospectives without compromising their standards for data governance and compliance defined within ServiceNow. This comes in addition to the already widely adopted connection between the Blameless incident response workflow and ServiceNow’s incident ticketing system.
Last summer, Blameless announced an integration to ServiceNow’s incident management ticketing solution to help DevOps and SRE teams streamline incident ticketing workflows and reduce future repeat incidents.
By extending the integration to encompass ServiceNow problem management, Blameless has made it simpler for engineering teams to carry their incident response workflow all the way from acknowledgement through retrospective and corrective action within Blameless. The outputs of that process are then automatically delivered into ServiceNow to eliminate any necessary double entry. This allows organizations who utilize both systems to capture all the benefits of leveraging Blameless’ retrospective tools to save them time and energy without compromising their data governance and compliance requirements defined in ServiceNow.
Additionally, users of ServiceNow who turn to Blameless for a superior retrospective experience will additionally be able to lean into the Blameless Slackbot for incident management, which automates most of the heavy lifting of retrospective creation and informs the rest. Retrospectives then push data into ServiceNow problem management to close the loop for engineering teams from response to root cause analysis and response or mitigation.
Benefits and Capabilities of the Integration Extension:
- Auto-create a Problem ticket: Blameless automatically creates a problem ticket when an incident is started from ServiceNow, Slack, Microsoft Teams, or the web user interface, and then links the ServiceNow incident to the Problem ticket.
- Link to the Problem ticket from the Retrospective: Blameless Retrospective users are able to navigate to the problem ticket with a link from the Retrospective page in the Blameless web user interface.
- Enable/Disable auto-creation of Problem tickets: Administrators have the option to enable/disable the auto-creation of a Problem ticket at the ServiceNow integration settings level.
- Configurable Retrospective custom fields: Users are asked to capture specific and higher quality data during retrospectives. Under the Retrospective settings, a list of custom fields of various types (short-text, paragraph, single/multiple choices) can be configured to enforce such best practices for all or specific retrospectives depending on the severity and type of the incidents. Additionally and optionally, when mapped to ServiceNow Problem custom fields, such retrospective data can be automatically updated into ServiceNow Problems custom fields.
- Reporting Retrospective custom fields via Reliability Insights: With this wealth of historical information gathered automatically and manually into Retrospectives, Blameless provides a powerful framework to Engineering organizations to further learn and improve upon incidents by extracting key insights using Reliability Insights, Blameless’s embedded data analytics and reporting tool.
"Synchronizing our Retrospectives with their Problem Management in addition to Incident Management allows our customers to bring their full incident response workflow into Blameless without compromising their use of ServiceNow for data governance and compliance. It really allows our customers to benefit from the best of both worlds,” said Jim Gochee, CEO of Blameless. "Our goal is to support engineering teams by providing them with a seamless workflow when dealing with the incident management process from beginning to end.”
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...