Blameless Integrates Opsgenie
February 02, 2023
Share this

Blameless announces the integration of Opsgenie, Atlassian’s alerting solution for incident responders.

Integrating with Opsgenie allows Blameless users to quickly and intelligently assemble the right team members at the outset of an incident by accessing data from Opsgenie’s service catalog.

Blameless users can select and notify responders based on both specific service ownership and team responsibility on-call.

Making the integration between Opsgenie and Blameless both service-aware and team-aware helps users adapt to situations where the scope of responsibilities per team is unclear or changes. It also allows users to more quickly identify the origin of a potential incident by assembling based on the service affected. This has the benefit of bringing engineers with service-specific expertise directly to the incident rather than relying on first determining which broader team owns that part of the infrastructure.

Opsgenie is connected to Blameless via the service catalog and alerting functions, both of which are embedded within the Blameless Slackbot interface. Blameless users responding to or managing an incident, can escalate to any teams defined in Opsgenie. Users can do this directly by team name if known or by selecting the related services and, next the teams responsible for that service. When a service is selected via the bot command via Slack, those team members are automatically notified. Like every other action taken within Blameless, the service catalog and alerting data generated throughout the lifecycle of an incident is automatically captured and stored on the Blameless Incident Timeline.

Benefits:

- Simplicity and speed. Users of both Opsgenie and Blameless now quickly and intuitively assemble the right, relevant people, which is a critical first step during an incident. With this powerful integration, Blameless has made it simple to identify appropriate service owners as well as follow the defined escalation protocol. Blameless can also display the actual user name of each responder notified per the escalation policy to help with team member identification and downstream reporting.

- Alert Automation. When using Blameless via Slack or Microsoft Teams, Opsgenie alerts are automated when the incident channel is created, and the pre-selection of relevant services takes place. Alerts can also be manually triggered using commands from the Blameless chatbot for those who prefer to trigger alerts from within Slack or Teams.

- Track Every Event for Learning. All triggered alerts can now be tracked as an event in the Blameless Incident Timeline, with the name of the user who started the alert, the name and link to the service, and the team which has been notified. This is ultimately included in the retrospective report and also downstream analytics, so users know exactly what happened and when.

"Our customers and the market have been asking for this level of integration with Opsgenie, which is a popular and growing solution for responders...This depth of integration makes it much easier for teams to codify their incident playbook and streamline the entire end-to-end workflow,” said Jim Gochee, CEO of Blameless. “Blameless integrations are a key engineering tenet for our product,”

Share this

The Latest

May 23, 2024

Hybrid cloud architecture is breaking the backs of network engineering and operations teams. These teams are more successful when their companies go all-in with the cloud or stay out of it entirely. When companies maintain hybrid infrastructure, with applications and data residing across data centers and public cloud services, the network team struggles. This insight emerged in the newly published 2024 edition of Enterprise Management Associates' (EMA) Network Management Megatrends research ...

May 22, 2024

As IT practitioners, we often find ourselves fighting fires rather than proactively getting ahead ... Many spend countless hours managing several tools that give them different, fractured views of their own work — which isn't an effective use of time. Balancing daily technical tasks with long-term company goals requires a three-step approach. I'll share these steps and tips for others to do the same ...

May 21, 2024

IT service outages are more than a minor inconvenience. They can cost businesses millions while simultaneously leading to customer dissatisfaction and reputational damage. Moreover, the constant pressure of dealing with fire drills and escalations day and night can take a heavy toll on ITOps teams, leading to increased stress, human error, and burnout ...

May 20, 2024

Amid economic disruption, fintech competition, and other headwinds in recent years, banks have had to quickly adjust to the demands of the market. This adaptation is often reliant on having the right technology infrastructure in place ...

May 17, 2024

In MEAN TIME TO INSIGHT Episode 6, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network automation ...

May 16, 2024

In the ever-evolving landscape of software development and infrastructure management, observability stands as a crucial pillar. Among its fundamental components lies log collection ... However, traditional methods of log collection have faced challenges, especially in high-volume and dynamic environments. Enter eBPF, a groundbreaking technology ...

May 15, 2024

Businesses are dazzled by the promise of generative AI, as it touts the capability to increase productivity and efficiency, cut costs, and provide competitive advantages. With more and more generative AI options available today, businesses are now investigating how to convert the AI promise into profit. One way businesses are looking to do this is by using AI to improve personalized customer engagement ...

May 14, 2024

In the fast-evolving realm of cloud computing, where innovation collides with fiscal responsibility, the Flexera 2024 State of the Cloud Report illuminates the challenges and triumphs shaping the digital landscape ... At the forefront of this year's findings is the resounding chorus of organizations grappling with cloud costs ...

May 13, 2024

Government agencies are transforming to improve the digital experience for employees and citizens, allowing them to achieve key goals, including unleashing staff productivity, recruiting and retaining talent in the public sector, and delivering on the mission, according to the Global Digital Employee Experience (DEX) Survey from Riverbed ...

May 09, 2024

App sprawl has been a concern for technologists for some time, but it has never presented such a challenge as now. As organizations move to implement generative AI into their applications, it's only going to become more complex ... Observability is a necessary component for understanding the vast amounts of complex data within AI-infused applications, and it must be the centerpiece of an app- and data-centric strategy to truly manage app sprawl ...