Blameless announces the integration of Opsgenie, Atlassian’s alerting solution for incident responders.
Integrating with Opsgenie allows Blameless users to quickly and intelligently assemble the right team members at the outset of an incident by accessing data from Opsgenie’s service catalog.
Blameless users can select and notify responders based on both specific service ownership and team responsibility on-call.
Making the integration between Opsgenie and Blameless both service-aware and team-aware helps users adapt to situations where the scope of responsibilities per team is unclear or changes. It also allows users to more quickly identify the origin of a potential incident by assembling based on the service affected. This has the benefit of bringing engineers with service-specific expertise directly to the incident rather than relying on first determining which broader team owns that part of the infrastructure.
Opsgenie is connected to Blameless via the service catalog and alerting functions, both of which are embedded within the Blameless Slackbot interface. Blameless users responding to or managing an incident, can escalate to any teams defined in Opsgenie. Users can do this directly by team name if known or by selecting the related services and, next the teams responsible for that service. When a service is selected via the bot command via Slack, those team members are automatically notified. Like every other action taken within Blameless, the service catalog and alerting data generated throughout the lifecycle of an incident is automatically captured and stored on the Blameless Incident Timeline.
Benefits:
- Simplicity and speed. Users of both Opsgenie and Blameless now quickly and intuitively assemble the right, relevant people, which is a critical first step during an incident. With this powerful integration, Blameless has made it simple to identify appropriate service owners as well as follow the defined escalation protocol. Blameless can also display the actual user name of each responder notified per the escalation policy to help with team member identification and downstream reporting.
- Alert Automation. When using Blameless via Slack or Microsoft Teams, Opsgenie alerts are automated when the incident channel is created, and the pre-selection of relevant services takes place. Alerts can also be manually triggered using commands from the Blameless chatbot for those who prefer to trigger alerts from within Slack or Teams.
- Track Every Event for Learning. All triggered alerts can now be tracked as an event in the Blameless Incident Timeline, with the name of the user who started the alert, the name and link to the service, and the team which has been notified. This is ultimately included in the retrospective report and also downstream analytics, so users know exactly what happened and when.
"Our customers and the market have been asking for this level of integration with Opsgenie, which is a popular and growing solution for responders...This depth of integration makes it much easier for teams to codify their incident playbook and streamline the entire end-to-end workflow,” said Jim Gochee, CEO of Blameless. “Blameless integrations are a key engineering tenet for our product,”
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...