Blazent announced a new initiative called "Closed-Loop Data Quality" that will amplify the value of leading IT service management platforms and enhance the return on investment for large IT initiatives.

Blazent’s Closed-Loop Data Quality initiative combines the analytics and data quality capabilities of Blazent with the process and workflow of leading IT service management platforms to close data quality gaps that often exist in configuration management databases (CMDB) and asset repositories.

When addressed properly, improved data quality levels can deliver many tangible benefits, including the following customer examples:

- Quicker Outage Restoration (90% reduction in engineering hours spent addressing outages)

- Elimination of Redundant Systems & Devices (15% reduction in global endpoint inventory)

- Less Reharvesting of Data (5,000 manual hours eliminated by a single automated inventory audit)

- Improved CMDB Confidence & User Adoption (30% improvement in CMDB data accuracy)

- Better Decisions Based on Accurate Data (5% reduction in total IT asset costs).

The integration of Blazent with popular service management platforms ensures that large IT organizations are operating with the best possible information, and when discrepancies are identified, they can be quickly routed and resolved using the ITIL-based workflow specific to the service management platform in use.

“Blazent is delivering a unique and much needed contribution to the service management marketplace with its Closed-Loop Data Quality initiative,” said Dennis Drogseth, Vice President at Enterprise Management Associates. “While many CMDB vendors talk about configuration item (CI) reconciliation, none provide the distinctive value that Blazent can in consolidating and reconciling trusted-source data based on analytics rather than just assumptions. This value can also extend to many other use cases, any one of which can significantly help IT optimize both its operational and management toolset efficiencies.”

Blazent’s Closed-Loop Data Quality initiative will include out-of-the-box integration solutions with the leading service management platforms as well as partnerships with the leading IT consulting firms who are advising the clients on these systems.

“The integration of Blazent with the leading service management systems will be a home run for our joint customers,” said Gary Oliver, CEO of Blazent. “For over 10 years, Blazent has delivered the highest level of IT analytics and data quality to help our customers reduce costs, eliminate risk, and improve overall service delivery. With this new initiative, our innovative technology can be leveraged to enhance the value of leading service management platforms to create an environment of closed-loop data quality.”