BMC Announces New Remedy Release
December 18, 2017
Share this

BMC is expanding the ITSM capabilities in the new release of BMC's Remedy solution to multi-cloud environments, including AWS, Jira, and Microsoft Azure.

Users can now broker tickets and manage all incidents both on-premises and across multiple cloud platforms from multiple vendors using the Remedy solution. The new capabilities enable companies to deliver a seamless service experience across complex multi-cloud landscapes.

"Every industry is going through a major transformation where they are under competitive pressure to provide service across multi-cloud environments at the highest efficiency, highest speed, and at the lowest cost," said Nayaki Nayyar, President of Digital Service Management at BMC. "To help our customers achieve these goals, we are extending Remedy to provide multi-cloud service management infused with cognitive capabilities."

Remedy now provides a clear, single view for brokering incidents, changes, and releases across multiple cloud applications and providers. IT managers can optimize resources and costs through automation, eliminating the need to duplicate incident resolution in each management portal of their various public cloud resources.

BMC also added new machine learning capabilities, available today, that drive service desk efficiency and enable IT to better manage today's multi-cloud, multi-device, and omni-channel realities.

- New cognitive capabilities are embedded into the Remedy Service Management Suite solution to automate classification, assignment, and routing of incidents, transforming the way services are delivered by agents with more cost-effective scaling of support across the enterprise.

- Virtual agents and chatbots create a self-service experience with the BMC Digital Workplace solution that employees want to consume and engage with for simple tasks, helping enterprises scale beyond traditional channels.

Based on direct feedback from customers, an innovative new user experience provides unique insights for normalization, reconciliation, and integration of the Configuration Management Database (CMDB). Smart UX configuration capabilities support more detailed and dynamic views to help agents better understand, manage, and resolve incidents, as well as to manage changes.

The new multi-cloud service management, cognitive, and Smart UX features are available now with the newest release of the Remedy solution.

Share this

The Latest

May 21, 2020

As cloud computing continues to grow, tech pros say they are increasingly prioritizing areas like hybrid infrastructure management, application performance management (APM), and security management to optimize delivery for the organizations they serve, according to SolarWinds IT Trends Report 2020: The Universal Language of IT ...

May 20, 2020

Businesses see digital experience as a growing priority and a key to their success, with execution requiring a more integrated approach across development, IT and business users, according to Digital Experiences: Where the Industry Stands ...

May 19, 2020

Fully 90% of those who use observability tooling say those tools are important to their team's software development success, including 39% who say observability tools are very important ...

May 18, 2020

As our production application systems continuously increase in complexity, the challenges of understanding, debugging, and improving them keep growing by orders of magnitude. The practice of Observability addresses both the social and the technological challenges of wrangling complexity and working toward achieving production excellence. New research shows how observable systems and practices are changing the APM landscape ...

May 14, 2020
Digital technologies have enveloped our lives like never before. Be it on the personal or professional front, we have become dependent on the accurate functioning of digital devices and the software running them. The performance of the software is critical in running the components and levers of the new digital ecosystem. And to ensure our digital ecosystem delivers the required outcomes, a robust performance testing strategy should be instituted ...
May 13, 2020

The enforced change to working from home (WFH) has had a massive impact on businesses, not just in the way they manage their employees and IT systems. As the COVID-19 pandemic progresses, enterprise IT teams are looking to answer key questions such as: Which applications have become more critical for working from home? ...

May 12, 2020

In ancient times — February 2020 — EMA research found that more than 50% of IT leaders surveyed were considering new ITSM platforms in the near future. The future arrived with a bang as IT organizations turbo-pivoted to deliver and support unprecedented levels and types of services to a global workplace suddenly working from home ...

May 11, 2020

The Internet of Things (IoT) is changing the world. From augmented reality advanced analytics to new consumer solutions, IoT and the cloud are together redefining both how we work and how we engage with our audiences. They are changing how we live, as well ...

May 07, 2020

Despite IT professionals' confidence in their ability to support today's much greater dependence on digital services, there is a rise in application performance errors reported by more than half of consumers, according to the Impact of COVID-19 on Digital Transformation survey from xMatters ...

May 06, 2020

The new normal includes not only periodic recurrences of Covid-19 outbreaks but also the periodic emergence of new global pandemics. This means putting in place at least three layers of digital business continuity practice ...