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BMC Enhances AIOps Capabilities

BMC announced solutions that help enterprise customers harness AI with the BMC Helix Control-M platform, the Control-M solution, the BMC AMI offerings, and the BMC Helix Operations Management platform to gain deeper insights from their data for faster innovation across complex hybrid IT environments.

Additionally, with BMC Helix available in the Google Cloud Marketplace1, companies can connect and orchestrate data from mainframe to cloud to improve the customer, partner, and employee experience.

For quicker and more accurate business decisions, BMC is introducing new product features that reduce the time between data generation and insights delivery while also ensuring quality, security, and governance in production.

- The SaaS BMC Helix Control-M and self-hosted Control-M application and data workflow orchestration platforms from BMC feature new cloud and data technology integrations that help customers accelerate data-driven business outcomes. The latest integrations include AWS, Google Cloud, Microsoft Azure, Oracle® Cloud Infrastructure (OCI), and Micro Focus.

- A new dashboard from BMC AMI zAdviser shows how data scheme changes roll out in delivery for the BMC AMI Change Manager for Db2® solution. Users can now measure the efficacy of integrating database changes into the DevOps process and track the rate of changes in an automated CI/CD pipeline.

- The BMC AMI Data for Db2® solution now offers optimized performance across mainframe environments to improve application availability response times.

In addition, new BMC enhancements help ITOps teams monitor and manage applications across complex and hybrid IT environments, and support applications deployed for digital transformation initiatives.

- Enhanced AIOps capabilities in the BMC Helix Operations Management solution isolate and resolve problems to reduce mean-time-to-repair (MTTR) while helping ITOps teams spot patterns and trends faster.

- BMC AMI Ops integrates with the BMC Helix platform to simplify troubleshooting and remediation of mainframe infrastructure and applications problems.

- Enhanced ServiceOps features from the BMC Helix platform improve problem solving and root cause analysis for major incident response.

By consolidating disparate service desk applications, BMC Helix enables teams to better predict and solve problems from a single platform.

- BMC Helix Customer Service Management gives companies an enterprise-grade, self-service, customer-facing solution by aggregating data from various touch points, including customer status, segmentation, activities, sales history, payment history, customer sentiment, NPS, CSAT, and more, through the BMC Helix platform.

- BMC Helix Portfolio Management brings end-to-end process management to business portfolios extending the value of the BMC Helix service and operations management platform.

- BMC Helix Workplace Service Management supports facilities organizations with reactive and preventative maintenance operations as a module in the enterprise BMC Helix platform.

New capabilities from BMC streamline the DevOps experience, allowing teams to direct efforts that deliver the most impact and increase the delivery of critical applications and services.

- The new DevOps-focused BMC Helix dashboard uses DevOps Research and Assessment (DORA) metrics to visualize how software development performance impacts a service or application.

- Improved service desk collaboration is now available through pre-defined integration flows with Jira, Azure DevOps, ALM Octane, Jenkins, Slack, and Microsoft Teams.

- The BMC AMI DevX suite saves developers time for faster and more frequent quality releases for mainframe applications, with impact analysis search for critical dependencies, support for concurrent development pipelines in Visual Studio (VS) Code, and DevX Workbench Code Debug for debug automation for IBM® CICS®.

- Failures are highlighted by speed MTTR and runaway abend alerts impacting multiple users, so developers can focus their efforts more strategically with the BMC AMI Abend-AID fault resolution and management tool.

Additional Control-M platform capabilities advance ITOps’ ability to securely empower developers, engineers, data teams, and business users with more self-service capabilities and an improved user experience within their operational best practices frameworks. User interfaces now include simplified application and in-context menus for different user personas, so that common use cases are implemented more efficiently, and costly service tickets are reduced.

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BMC Enhances AIOps Capabilities

BMC announced solutions that help enterprise customers harness AI with the BMC Helix Control-M platform, the Control-M solution, the BMC AMI offerings, and the BMC Helix Operations Management platform to gain deeper insights from their data for faster innovation across complex hybrid IT environments.

Additionally, with BMC Helix available in the Google Cloud Marketplace1, companies can connect and orchestrate data from mainframe to cloud to improve the customer, partner, and employee experience.

For quicker and more accurate business decisions, BMC is introducing new product features that reduce the time between data generation and insights delivery while also ensuring quality, security, and governance in production.

- The SaaS BMC Helix Control-M and self-hosted Control-M application and data workflow orchestration platforms from BMC feature new cloud and data technology integrations that help customers accelerate data-driven business outcomes. The latest integrations include AWS, Google Cloud, Microsoft Azure, Oracle® Cloud Infrastructure (OCI), and Micro Focus.

- A new dashboard from BMC AMI zAdviser shows how data scheme changes roll out in delivery for the BMC AMI Change Manager for Db2® solution. Users can now measure the efficacy of integrating database changes into the DevOps process and track the rate of changes in an automated CI/CD pipeline.

- The BMC AMI Data for Db2® solution now offers optimized performance across mainframe environments to improve application availability response times.

In addition, new BMC enhancements help ITOps teams monitor and manage applications across complex and hybrid IT environments, and support applications deployed for digital transformation initiatives.

- Enhanced AIOps capabilities in the BMC Helix Operations Management solution isolate and resolve problems to reduce mean-time-to-repair (MTTR) while helping ITOps teams spot patterns and trends faster.

- BMC AMI Ops integrates with the BMC Helix platform to simplify troubleshooting and remediation of mainframe infrastructure and applications problems.

- Enhanced ServiceOps features from the BMC Helix platform improve problem solving and root cause analysis for major incident response.

By consolidating disparate service desk applications, BMC Helix enables teams to better predict and solve problems from a single platform.

- BMC Helix Customer Service Management gives companies an enterprise-grade, self-service, customer-facing solution by aggregating data from various touch points, including customer status, segmentation, activities, sales history, payment history, customer sentiment, NPS, CSAT, and more, through the BMC Helix platform.

- BMC Helix Portfolio Management brings end-to-end process management to business portfolios extending the value of the BMC Helix service and operations management platform.

- BMC Helix Workplace Service Management supports facilities organizations with reactive and preventative maintenance operations as a module in the enterprise BMC Helix platform.

New capabilities from BMC streamline the DevOps experience, allowing teams to direct efforts that deliver the most impact and increase the delivery of critical applications and services.

- The new DevOps-focused BMC Helix dashboard uses DevOps Research and Assessment (DORA) metrics to visualize how software development performance impacts a service or application.

- Improved service desk collaboration is now available through pre-defined integration flows with Jira, Azure DevOps, ALM Octane, Jenkins, Slack, and Microsoft Teams.

- The BMC AMI DevX suite saves developers time for faster and more frequent quality releases for mainframe applications, with impact analysis search for critical dependencies, support for concurrent development pipelines in Visual Studio (VS) Code, and DevX Workbench Code Debug for debug automation for IBM® CICS®.

- Failures are highlighted by speed MTTR and runaway abend alerts impacting multiple users, so developers can focus their efforts more strategically with the BMC AMI Abend-AID fault resolution and management tool.

Additional Control-M platform capabilities advance ITOps’ ability to securely empower developers, engineers, data teams, and business users with more self-service capabilities and an improved user experience within their operational best practices frameworks. User interfaces now include simplified application and in-context menus for different user personas, so that common use cases are implemented more efficiently, and costly service tickets are reduced.

The Latest

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...