BMC entered into a multi-year agreement to deliver BMC Helix service and operations management solutions on Google Cloud.
Customers get a secure, low-latency cloud infrastructure, and streamlined access to Google Cloud capabilities that give companies of all sizes access to an enterprise-grade solution on their journey to become an ADE.
Google Cloud’s focus on supporting global enterprise customers with data analytics and contact-center AI, coupled with the BMC Helix platform’s open, micro-services-based architecture, now provides even more companies with the innovation and technology choices they need to succeed amid ever-changing market dynamics.
“Bringing BMC’s platform to Google Cloud will enable businesses to quickly deploy and scale its enterprise automation capabilities in a secure and trusted environment,” said Janet Kennedy, VP, North America at Google Cloud.
The BMC Helix platform currently provides customers with the choice of using a variety of Google Cloud technology integrations, including:
- Google Translate for virtual agents, chatbots
- Google Analytics for measuring service experiences
- BMC Helix Discovery utilizing Google Identity-Aware Proxy (IAP) for deep, secure dynamic Google Cloud estate mapping
“We bring customers choice without compromise,” said Margaret Lee, Senior VP and GM of Digital Service and Operations Management at BMC. “Partnering with a premier, highly-valued cloud provider like Google Cloud supports our multi-cloud strategy to give our customers access to best-in-class enterprise service and operations management solutions whenever and wherever they’re needed. Our unique approach, innovative solutions, and strategic relationships will continue to provide our customers with the options they need now and into the future.”
As a result of the partnership’s initial collaboration, the BMC Helix ITSM solution will be available on Google Cloud in the U.S. in early summer 2022.
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