BMC Helix Combines ITSM and ITOM
November 12, 2019
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BMC announced that BMC Helix is now an integrated IT Service Management (ITSM) and IT Operations Management (ITOM) platform.

Building on leading cognitive service management (CSM) capabilities, BMC Helix includes both ITSM and ITOM capabilities enabling organizations to proactively and predictively discover, monitor, optimize, remediate, and deliver an omni-channel service experience for IT and line-of-business.

“Enterprises are experiencing a tech tsunami with trends like multi-cloud, multi-device (IoT), multi-channel, DevOps, AI/ML, and bots creating enormous complexities in their IT landscapes,” said Nayaki Nayyar, President, Digital Service and Operations Management, BMC. “To help manage this complexity, we are converging ITSM and ITOM capabilities into a unified BMC Helix platform to deliver the next-gen service experience for the Autonomous Enterprise.”

BMC Helix empowers IT and business users to eliminate silos, make better informed decisions, and future-proof the service and operations experience.

With the addition of the ITOM portfolio, BMC has now added the BMC Helix Remediate, BMC Helix Optimize, and BMC Helix Monitor solutions to the BMC Helix suite, allowing customers to intelligently and automatically:

- Discover unknown assets across multi-cloud and on-prem environments

- Proactively and predictively monitor events, alerts, and anomalies

- Uncover and remediate security vulnerabilities and secure systems

- Optimize capacity and cost across the organization’s multi-cloud landscape

- Proactively provide an omni-channel service experience for the enterprise – from IT to line-of-business

BMC Helix offering provides:

- Pervasive intelligence to see around the corners: Predictive analytics, AI/ML, and robotic process automation guarantee a secure, 360-degree intelligence environment

- Unified platform with a common data model: A single view across the IT horizon delivers actionable insights that takes advantage of BMC’s unrivaled experience in ITSM and ITOM

- Consumer grade experience: Users can consume the services they need and where they need it with automated ease and efficiency and an omni-channel experience beyond web to Slack, chatbot, Skype, and more

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