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BMC Helix ITSM Receives PinkVERIFY ITIL 4 Certification

BMC announced that the BMC Helix ITSM solution pass the newly announced PinkVERIFY™ ITIL 4® assessment.

In addition to meeting 100% of the PinkVERIFY ITIL 4 requirements for general, core, and integration suitability, BMC recently introduced an extensible user interface (UI)/user experience (UX) approach to BMC Helix ITSM to incorporate and release a comprehensive blueprint for process governance and auditing.

For over 20 years, the PinkVERIFY assessment has been utilized to verify and test ITIL compatibility. An accredited Pink Elephant IT Management Consultant tested and granted BMC Helix ITSM the ITIL 4 certification across these five core ITIL 4 categories: Change Enablement, Incident Management, Knowledge Management, Problem Management, and Service Request Management.

“PinkVERIFY is the industry’s recognized IT service management tool certification that helps IT practitioners determine which toolsets align with ITIL processes, workflows, functionality, and terminology specifications,” said David Ratcliffe, President of Pink Elephant. “BMC has always been an industry ITSM and ITIL leader, and we are very pleased to announce BMC Helix ITSM is the first ITIL v4 PinkVERIFY 2020 certified solution.”

ITIL 4 recognizes the focus of modern IT organizations on digital transformation, customer experience, and the drive for service excellence. The framework is designed to offer practical guidance to any organization looking to understand how to adopt and apply a best practice mindset and approach to their IT Service Management (ITSM) capabilities.

“The ITIL 4 certification showcases the modern capabilities, scalability, and flexibility of the BMC Helix ITSM solution to deliver industry-leading service management,” said Ali Siddiqui, Chief Product Officer at BMC. “Powered by 360-degree pervasive intelligence, BMC Helix delivers the agility, customer-centricity, and actionable insights needed for the Autonomous Digital Enterprise.”

BMC continues to enhance the BMC Helix ITSM solution with a new extensible, next generation UI to provide an even more enhanced persona-based user experience UX, as well as improved seamless collaboration capabilities to help lower mean time to repair (MTTR). It is part of the broader BMC Helix solution set delivering end-to-end, modern capabilities, compelling experiences, and service and operations management excellence. With BMC Helix, organizations can discover, monitor, service, remediate, and optimize their entire enterprise.

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BMC Helix ITSM Receives PinkVERIFY ITIL 4 Certification

BMC announced that the BMC Helix ITSM solution pass the newly announced PinkVERIFY™ ITIL 4® assessment.

In addition to meeting 100% of the PinkVERIFY ITIL 4 requirements for general, core, and integration suitability, BMC recently introduced an extensible user interface (UI)/user experience (UX) approach to BMC Helix ITSM to incorporate and release a comprehensive blueprint for process governance and auditing.

For over 20 years, the PinkVERIFY assessment has been utilized to verify and test ITIL compatibility. An accredited Pink Elephant IT Management Consultant tested and granted BMC Helix ITSM the ITIL 4 certification across these five core ITIL 4 categories: Change Enablement, Incident Management, Knowledge Management, Problem Management, and Service Request Management.

“PinkVERIFY is the industry’s recognized IT service management tool certification that helps IT practitioners determine which toolsets align with ITIL processes, workflows, functionality, and terminology specifications,” said David Ratcliffe, President of Pink Elephant. “BMC has always been an industry ITSM and ITIL leader, and we are very pleased to announce BMC Helix ITSM is the first ITIL v4 PinkVERIFY 2020 certified solution.”

ITIL 4 recognizes the focus of modern IT organizations on digital transformation, customer experience, and the drive for service excellence. The framework is designed to offer practical guidance to any organization looking to understand how to adopt and apply a best practice mindset and approach to their IT Service Management (ITSM) capabilities.

“The ITIL 4 certification showcases the modern capabilities, scalability, and flexibility of the BMC Helix ITSM solution to deliver industry-leading service management,” said Ali Siddiqui, Chief Product Officer at BMC. “Powered by 360-degree pervasive intelligence, BMC Helix delivers the agility, customer-centricity, and actionable insights needed for the Autonomous Digital Enterprise.”

BMC continues to enhance the BMC Helix ITSM solution with a new extensible, next generation UI to provide an even more enhanced persona-based user experience UX, as well as improved seamless collaboration capabilities to help lower mean time to repair (MTTR). It is part of the broader BMC Helix solution set delivering end-to-end, modern capabilities, compelling experiences, and service and operations management excellence. With BMC Helix, organizations can discover, monitor, service, remediate, and optimize their entire enterprise.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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