BMC announced new innovations for the BMC Helix SaaS solution that help businesses better manage and automate complex IT operations and orchestrate application and data workflows across any hybrid environment to deliver an improved employee and customer experience.
Understanding the frequent changes and shifting contexts of business services and supporting environments across the enterprise requires a solution like BMC Helix ServiceOps. It brings service and operations management together with differentiated capabilities that provide a deep level of context and insight through benefits like:
- Protecting the business from the risk of outages and slow performance: The BMC Helix solution highlights problems related to business services in their entirety and not just individual components. Incidents, alerts, and data from operations and service requests are correlated to help cross-functional teams pinpoint root causes faster.
- Scaling capacity with AI: BMC's enhanced AIOps capabilities identify performance and root cause outages by applying pre-trained AI and ML to observability data and dynamic service models to assess service health, look for future service impacts, and provide proactive responses. This ensures teams can better keep pace with the sheer volume of metrics, events, and alerts.
- Personalizing employee and customer experience: The BMC Helix solution delivers a consumer-like, personalized service experience across traditional IT and business functions such as HR and customer service management through virtual agents, knowledge bases, live chat, and tickets that make it easy for customers and employees to request and get help.
- Propelling innovation: With enriched ServiceOps data and connections via working teams' tools of choice, the BMC Helix platform enables operational excellence to support agile DevOps to create new apps and services that enhance the business.
BMC Helix Control-M—the application and data workflow orchestration SaaS platform—responds to the demand to produce more with capabilities that help IT operations eliminate redundant, time-consuming tasks and risks. IT organizations can support decentralized product teams to orchestrate complex application and data workflows across disparate technologies and securely build, manage, and monitor these services in production to ensure SLAs are met and business services are delivered on time, every time.
Updates to the BMC Helix Control-M solution simplify complexity with:
- Advanced functionality and self-service interfaces that improve collaboration between IT operations, developers, data engineers, and business users to deliver new products into production quickly, securely, and at scale with a self-service SaaS experience.
- Strategic integration with Apache Airflow and cloud data services including AWS Glue, Azure Data Factory, GCP Dataflow, Databricks, and more that orchestrate application and data workflows, whether the data is on-premises or in the cloud.
- Single unified user view for all workflows and interfaces that provides operational efficiencies for multiple roles throughout the organization.
"The complexity and scale of today's IT environments require businesses to seek the highest level of integration and automation from their cloud tools to receive the information needed to prevent and resolve issues quickly," stated Ali Siddiqui, chief product officer at BMC. "As silos come down to drive more collaboration, the tools IT professionals use need to work seamlessly across groups to enable the innovation needed to become an Autonomous Digital Enterprise."
The Latest
Developers need a tool that can be portable and vendor agnostic, given the advent of microservices. It may be clear an issue is occurring; what may not be clear is if it's part of a distributed system or the app itself. Enter OpenTelemetry, commonly referred to as OTel, an open-source framework that provides a standardized way of collecting and exporting telemetry data (logs, metrics, and traces) from cloud-native software ...
As SLOs grow in popularity their usage is becoming more mature. For example, 82% of respondents intend to increase their use of SLOs, and 96% have mapped SLOs directly to their business operations or already have a plan to, according to The State of Service Level Objectives 2023 from Nobl9 ...
Observability has matured beyond its early adopter position and is now foundational for modern enterprises to achieve full visibility into today's complex technology environments, according to The State of Observability 2023, a report released by Splunk in collaboration with Enterprise Strategy Group ...
Before network engineers even begin the automation process, they tend to start with preconceived notions that oftentimes, if acted upon, can hinder the process. To prevent that from happening, it's important to identify and dispel a few common misconceptions currently out there and how networking teams can overcome them. So, let's address the three most common network automation myths ...
Many IT organizations apply AI/ML and AIOps technology across domains, correlating insights from the various layers of IT infrastructure and operations. However, Enterprise Management Associates (EMA) has observed significant interest in applying these AI technologies narrowly to network management, according to a new research report, titled AI-Driven Networks: Leveling Up Network Management with AI/ML and AIOps ...
When it comes to system outages, AIOps solutions with the right foundation can help reduce the blame game so the right teams can spend valuable time restoring the impacted services rather than improving their MTTI score (mean time to innocence). In fact, much of today's innovation around ChatGPT-style algorithms can be used to significantly improve the triage process and user experience ...
Gartner identified the top 10 data and analytics (D&A) trends for 2023 that can guide D&A leaders to create new sources of value by anticipating change and transforming extreme uncertainty into new business opportunities ...
The only way for companies to stay competitive is to modernize applications, yet there's no denying that bringing apps into the modern era can be challenging ... Let's look at a few ways to modernize applications and consider what new obstacles and opportunities 2023 presents ...
As online penetration grows, retailers' profits are shrinking — with the cost of serving customers anytime, anywhere, at any speed not bringing in enough topline growth to best monetize even existing investments in technology, systems, infrastructure, and people, let alone new investments, according to Digital-First Retail: Turning Profit Destruction into Customer and Shareholder Value, a new report from AlixPartners and World Retail Congress ...
