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BMC Helix SaaS Updated

BMC announced new innovations for the BMC Helix SaaS solution that help businesses better manage and automate complex IT operations and orchestrate application and data workflows across any hybrid environment to deliver an improved employee and customer experience.

Understanding the frequent changes and shifting contexts of business services and supporting environments across the enterprise requires a solution like BMC Helix ServiceOps. It brings service and operations management together with differentiated capabilities that provide a deep level of context and insight through benefits like:

- Protecting the business from the risk of outages and slow performance: The BMC Helix solution highlights problems related to business services in their entirety and not just individual components. Incidents, alerts, and data from operations and service requests are correlated to help cross-functional teams pinpoint root causes faster.

- Scaling capacity with AI: BMC's enhanced AIOps capabilities identify performance and root cause outages by applying pre-trained AI and ML to observability data and dynamic service models to assess service health, look for future service impacts, and provide proactive responses. This ensures teams can better keep pace with the sheer volume of metrics, events, and alerts.

- Personalizing employee and customer experience: The BMC Helix solution delivers a consumer-like, personalized service experience across traditional IT and business functions such as HR and customer service management through virtual agents, knowledge bases, live chat, and tickets that make it easy for customers and employees to request and get help.

- Propelling innovation: With enriched ServiceOps data and connections via working teams' tools of choice, the BMC Helix platform enables operational excellence to support agile DevOps to create new apps and services that enhance the business.

BMC Helix Control-M—the application and data workflow orchestration SaaS platform—responds to the demand to produce more with capabilities that help IT operations eliminate redundant, time-consuming tasks and risks. IT organizations can support decentralized product teams to orchestrate complex application and data workflows across disparate technologies and securely build, manage, and monitor these services in production to ensure SLAs are met and business services are delivered on time, every time.

Updates to the BMC Helix Control-M solution simplify complexity with:

- Advanced functionality and self-service interfaces that improve collaboration between IT operations, developers, data engineers, and business users to deliver new products into production quickly, securely, and at scale with a self-service SaaS experience.

- Strategic integration with Apache Airflow and cloud data services including AWS Glue, Azure Data Factory, GCP Dataflow, Databricks, and more that orchestrate application and data workflows, whether the data is on-premises or in the cloud.

- Single unified user view for all workflows and interfaces that provides operational efficiencies for multiple roles throughout the organization.

"The complexity and scale of today's IT environments require businesses to seek the highest level of integration and automation from their cloud tools to receive the information needed to prevent and resolve issues quickly," stated Ali Siddiqui, chief product officer at BMC. "As silos come down to drive more collaboration, the tools IT professionals use need to work seamlessly across groups to enable the innovation needed to become an Autonomous Digital Enterprise."

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BMC Helix SaaS Updated

BMC announced new innovations for the BMC Helix SaaS solution that help businesses better manage and automate complex IT operations and orchestrate application and data workflows across any hybrid environment to deliver an improved employee and customer experience.

Understanding the frequent changes and shifting contexts of business services and supporting environments across the enterprise requires a solution like BMC Helix ServiceOps. It brings service and operations management together with differentiated capabilities that provide a deep level of context and insight through benefits like:

- Protecting the business from the risk of outages and slow performance: The BMC Helix solution highlights problems related to business services in their entirety and not just individual components. Incidents, alerts, and data from operations and service requests are correlated to help cross-functional teams pinpoint root causes faster.

- Scaling capacity with AI: BMC's enhanced AIOps capabilities identify performance and root cause outages by applying pre-trained AI and ML to observability data and dynamic service models to assess service health, look for future service impacts, and provide proactive responses. This ensures teams can better keep pace with the sheer volume of metrics, events, and alerts.

- Personalizing employee and customer experience: The BMC Helix solution delivers a consumer-like, personalized service experience across traditional IT and business functions such as HR and customer service management through virtual agents, knowledge bases, live chat, and tickets that make it easy for customers and employees to request and get help.

- Propelling innovation: With enriched ServiceOps data and connections via working teams' tools of choice, the BMC Helix platform enables operational excellence to support agile DevOps to create new apps and services that enhance the business.

BMC Helix Control-M—the application and data workflow orchestration SaaS platform—responds to the demand to produce more with capabilities that help IT operations eliminate redundant, time-consuming tasks and risks. IT organizations can support decentralized product teams to orchestrate complex application and data workflows across disparate technologies and securely build, manage, and monitor these services in production to ensure SLAs are met and business services are delivered on time, every time.

Updates to the BMC Helix Control-M solution simplify complexity with:

- Advanced functionality and self-service interfaces that improve collaboration between IT operations, developers, data engineers, and business users to deliver new products into production quickly, securely, and at scale with a self-service SaaS experience.

- Strategic integration with Apache Airflow and cloud data services including AWS Glue, Azure Data Factory, GCP Dataflow, Databricks, and more that orchestrate application and data workflows, whether the data is on-premises or in the cloud.

- Single unified user view for all workflows and interfaces that provides operational efficiencies for multiple roles throughout the organization.

"The complexity and scale of today's IT environments require businesses to seek the highest level of integration and automation from their cloud tools to receive the information needed to prevent and resolve issues quickly," stated Ali Siddiqui, chief product officer at BMC. "As silos come down to drive more collaboration, the tools IT professionals use need to work seamlessly across groups to enable the innovation needed to become an Autonomous Digital Enterprise."

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AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...