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BMC Launches Helix Service Management for Germany

BMC will provide a C5-attested SaaS offering of the BMC Helix Service Management solution hosted in German data centers for local data processing.

The service, with achievement of C5 attestation expected by March 2023, provides customers with a secure, reliable, and regulation-compliant IT service management solution.

BMC is investing in Germany to give customers even more choice and flexibility. BMC Helix Service Management is a SaaS-based solution that delivers modern, elevated service experiences and unleashes employee productivity and positive business outcomes.

Enterprises in the German-regulated market are accelerating their use of public clouds to take advantage of modern architectures. They often need assistance when migrating data to remain compliant with German regulations on data privacy and data transfers outside of the EU.

This new offering builds in compliance, while easing the migration process and facilitating operations thereafter. All data processing and data storage is carried out in compliance with the General Data Protection Regulation (GDPR), including system maintenance and support exclusively within the EU. To deliver on customer expectations for security and climate neutrality, and reduce the risk of non-compliance with national regulations, all services meet the highest industry standards (ISO27001, ISO14001, Greenhouse Gas Protocol:2004, GDPR and BSI C5:2020).

Once the BSI C5:2020 attestation is achieved, planned by March of 2023, this SaaS offering will be suitable for both federal authorities and customers alike that are subject to local regulations.

To bring this service to Germany, BMC trusts the capabilities of the IT service provider Materna, which will host and operate the service with EU personnel in compliance with local regulations. Solutions for service and IT operations management have been part of Materna's core competencies for decades, with a broad range of services, including implementation, operation, and managed service. BMC and Materna have been delivering game-changing solutions together for over 25 years and continue to deliver new innovations for the market.

“This solution offers more choice for our customers, and positions BMC Helix as a top platform in Germany for orchestrating the modern enterprise,” said Margaret Lee, Senior VP and GM of Digital Service and Operations Management at BMC.

“With this new offering, we can give our customers the complete spectrum for efficient and scalable service and IT operations management from a single source. We make sure that our customers’ IT keeps pace with digitalization,” says Andreas Breid, VP BMC Operations, Materna.

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BMC Launches Helix Service Management for Germany

BMC will provide a C5-attested SaaS offering of the BMC Helix Service Management solution hosted in German data centers for local data processing.

The service, with achievement of C5 attestation expected by March 2023, provides customers with a secure, reliable, and regulation-compliant IT service management solution.

BMC is investing in Germany to give customers even more choice and flexibility. BMC Helix Service Management is a SaaS-based solution that delivers modern, elevated service experiences and unleashes employee productivity and positive business outcomes.

Enterprises in the German-regulated market are accelerating their use of public clouds to take advantage of modern architectures. They often need assistance when migrating data to remain compliant with German regulations on data privacy and data transfers outside of the EU.

This new offering builds in compliance, while easing the migration process and facilitating operations thereafter. All data processing and data storage is carried out in compliance with the General Data Protection Regulation (GDPR), including system maintenance and support exclusively within the EU. To deliver on customer expectations for security and climate neutrality, and reduce the risk of non-compliance with national regulations, all services meet the highest industry standards (ISO27001, ISO14001, Greenhouse Gas Protocol:2004, GDPR and BSI C5:2020).

Once the BSI C5:2020 attestation is achieved, planned by March of 2023, this SaaS offering will be suitable for both federal authorities and customers alike that are subject to local regulations.

To bring this service to Germany, BMC trusts the capabilities of the IT service provider Materna, which will host and operate the service with EU personnel in compliance with local regulations. Solutions for service and IT operations management have been part of Materna's core competencies for decades, with a broad range of services, including implementation, operation, and managed service. BMC and Materna have been delivering game-changing solutions together for over 25 years and continue to deliver new innovations for the market.

“This solution offers more choice for our customers, and positions BMC Helix as a top platform in Germany for orchestrating the modern enterprise,” said Margaret Lee, Senior VP and GM of Digital Service and Operations Management at BMC.

“With this new offering, we can give our customers the complete spectrum for efficient and scalable service and IT operations management from a single source. We make sure that our customers’ IT keeps pace with digitalization,” says Andreas Breid, VP BMC Operations, Materna.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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