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BMC Launches Helix Service Management for Germany

BMC will provide a C5-attested SaaS offering of the BMC Helix Service Management solution hosted in German data centers for local data processing.

The service, with achievement of C5 attestation expected by March 2023, provides customers with a secure, reliable, and regulation-compliant IT service management solution.

BMC is investing in Germany to give customers even more choice and flexibility. BMC Helix Service Management is a SaaS-based solution that delivers modern, elevated service experiences and unleashes employee productivity and positive business outcomes.

Enterprises in the German-regulated market are accelerating their use of public clouds to take advantage of modern architectures. They often need assistance when migrating data to remain compliant with German regulations on data privacy and data transfers outside of the EU.

This new offering builds in compliance, while easing the migration process and facilitating operations thereafter. All data processing and data storage is carried out in compliance with the General Data Protection Regulation (GDPR), including system maintenance and support exclusively within the EU. To deliver on customer expectations for security and climate neutrality, and reduce the risk of non-compliance with national regulations, all services meet the highest industry standards (ISO27001, ISO14001, Greenhouse Gas Protocol:2004, GDPR and BSI C5:2020).

Once the BSI C5:2020 attestation is achieved, planned by March of 2023, this SaaS offering will be suitable for both federal authorities and customers alike that are subject to local regulations.

To bring this service to Germany, BMC trusts the capabilities of the IT service provider Materna, which will host and operate the service with EU personnel in compliance with local regulations. Solutions for service and IT operations management have been part of Materna's core competencies for decades, with a broad range of services, including implementation, operation, and managed service. BMC and Materna have been delivering game-changing solutions together for over 25 years and continue to deliver new innovations for the market.

“This solution offers more choice for our customers, and positions BMC Helix as a top platform in Germany for orchestrating the modern enterprise,” said Margaret Lee, Senior VP and GM of Digital Service and Operations Management at BMC.

“With this new offering, we can give our customers the complete spectrum for efficient and scalable service and IT operations management from a single source. We make sure that our customers’ IT keeps pace with digitalization,” says Andreas Breid, VP BMC Operations, Materna.

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BMC Launches Helix Service Management for Germany

BMC will provide a C5-attested SaaS offering of the BMC Helix Service Management solution hosted in German data centers for local data processing.

The service, with achievement of C5 attestation expected by March 2023, provides customers with a secure, reliable, and regulation-compliant IT service management solution.

BMC is investing in Germany to give customers even more choice and flexibility. BMC Helix Service Management is a SaaS-based solution that delivers modern, elevated service experiences and unleashes employee productivity and positive business outcomes.

Enterprises in the German-regulated market are accelerating their use of public clouds to take advantage of modern architectures. They often need assistance when migrating data to remain compliant with German regulations on data privacy and data transfers outside of the EU.

This new offering builds in compliance, while easing the migration process and facilitating operations thereafter. All data processing and data storage is carried out in compliance with the General Data Protection Regulation (GDPR), including system maintenance and support exclusively within the EU. To deliver on customer expectations for security and climate neutrality, and reduce the risk of non-compliance with national regulations, all services meet the highest industry standards (ISO27001, ISO14001, Greenhouse Gas Protocol:2004, GDPR and BSI C5:2020).

Once the BSI C5:2020 attestation is achieved, planned by March of 2023, this SaaS offering will be suitable for both federal authorities and customers alike that are subject to local regulations.

To bring this service to Germany, BMC trusts the capabilities of the IT service provider Materna, which will host and operate the service with EU personnel in compliance with local regulations. Solutions for service and IT operations management have been part of Materna's core competencies for decades, with a broad range of services, including implementation, operation, and managed service. BMC and Materna have been delivering game-changing solutions together for over 25 years and continue to deliver new innovations for the market.

“This solution offers more choice for our customers, and positions BMC Helix as a top platform in Germany for orchestrating the modern enterprise,” said Margaret Lee, Senior VP and GM of Digital Service and Operations Management at BMC.

“With this new offering, we can give our customers the complete spectrum for efficient and scalable service and IT operations management from a single source. We make sure that our customers’ IT keeps pace with digitalization,” says Andreas Breid, VP BMC Operations, Materna.

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AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...