BMC Launches Helix Service Management for Germany
December 05, 2022
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BMC will provide a C5-attested SaaS offering of the BMC Helix Service Management solution hosted in German data centers for local data processing.

The service, with achievement of C5 attestation expected by March 2023, provides customers with a secure, reliable, and regulation-compliant IT service management solution.

BMC is investing in Germany to give customers even more choice and flexibility. BMC Helix Service Management is a SaaS-based solution that delivers modern, elevated service experiences and unleashes employee productivity and positive business outcomes.

Enterprises in the German-regulated market are accelerating their use of public clouds to take advantage of modern architectures. They often need assistance when migrating data to remain compliant with German regulations on data privacy and data transfers outside of the EU.

This new offering builds in compliance, while easing the migration process and facilitating operations thereafter. All data processing and data storage is carried out in compliance with the General Data Protection Regulation (GDPR), including system maintenance and support exclusively within the EU. To deliver on customer expectations for security and climate neutrality, and reduce the risk of non-compliance with national regulations, all services meet the highest industry standards (ISO27001, ISO14001, Greenhouse Gas Protocol:2004, GDPR and BSI C5:2020).

Once the BSI C5:2020 attestation is achieved, planned by March of 2023, this SaaS offering will be suitable for both federal authorities and customers alike that are subject to local regulations.

To bring this service to Germany, BMC trusts the capabilities of the IT service provider Materna, which will host and operate the service with EU personnel in compliance with local regulations. Solutions for service and IT operations management have been part of Materna's core competencies for decades, with a broad range of services, including implementation, operation, and managed service. BMC and Materna have been delivering game-changing solutions together for over 25 years and continue to deliver new innovations for the market.

“This solution offers more choice for our customers, and positions BMC Helix as a top platform in Germany for orchestrating the modern enterprise,” said Margaret Lee, Senior VP and GM of Digital Service and Operations Management at BMC.

“With this new offering, we can give our customers the complete spectrum for efficient and scalable service and IT operations management from a single source. We make sure that our customers’ IT keeps pace with digitalization,” says Andreas Breid, VP BMC Operations, Materna.

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