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BMC Names New President of Digital Service Management

BMC announced Nayaki Nayyar as the company’s new President of Digital Service Management.

Her hiring highlights the continued expansion of BMC’s Digital Service Management (DSM) leadership team in response to surging demand for digital services that enable IT to manage the complexity of multi-source environments, empower employees to operate at higher levels of productivity, and drive innovation with lines of business.

“Nayaki built an impressive track record at SAP, helping enterprises enable digital transformation through harnessing the power of the Internet of Things and cloud services,” said Robin Purohit, Group President, Enterprise Solutions Organization at BMC. “Her twenty years of leadership will be critical as we accelerate the growth of our Digital Enterprise Management vision. I could not be more pleased to have her leading BMC’s solutions that address key digital business initiatives, including service management excellence, digital workplace, and compliance.”

Prior to joining BMC, Nayyar served as GM and global head of SAP’s Internet of Things (IoT) go-to-market group. She previously led the cloud initiatives for SAP’s customer engagement product division, where she drove significant growth in the company’s cloud, CRM, mobile, and integration business units. She was also CTO and VP of the enterprise architecture and application development divisions at Valero during the company’s rapid growth into the largest independent refining company in North America.

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BMC Names New President of Digital Service Management

BMC announced Nayaki Nayyar as the company’s new President of Digital Service Management.

Her hiring highlights the continued expansion of BMC’s Digital Service Management (DSM) leadership team in response to surging demand for digital services that enable IT to manage the complexity of multi-source environments, empower employees to operate at higher levels of productivity, and drive innovation with lines of business.

“Nayaki built an impressive track record at SAP, helping enterprises enable digital transformation through harnessing the power of the Internet of Things and cloud services,” said Robin Purohit, Group President, Enterprise Solutions Organization at BMC. “Her twenty years of leadership will be critical as we accelerate the growth of our Digital Enterprise Management vision. I could not be more pleased to have her leading BMC’s solutions that address key digital business initiatives, including service management excellence, digital workplace, and compliance.”

Prior to joining BMC, Nayyar served as GM and global head of SAP’s Internet of Things (IoT) go-to-market group. She previously led the cloud initiatives for SAP’s customer engagement product division, where she drove significant growth in the company’s cloud, CRM, mobile, and integration business units. She was also CTO and VP of the enterprise architecture and application development divisions at Valero during the company’s rapid growth into the largest independent refining company in North America.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

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In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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