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BMC Names New President of Digital Service Management

BMC announced Nayaki Nayyar as the company’s new President of Digital Service Management.

Her hiring highlights the continued expansion of BMC’s Digital Service Management (DSM) leadership team in response to surging demand for digital services that enable IT to manage the complexity of multi-source environments, empower employees to operate at higher levels of productivity, and drive innovation with lines of business.

“Nayaki built an impressive track record at SAP, helping enterprises enable digital transformation through harnessing the power of the Internet of Things and cloud services,” said Robin Purohit, Group President, Enterprise Solutions Organization at BMC. “Her twenty years of leadership will be critical as we accelerate the growth of our Digital Enterprise Management vision. I could not be more pleased to have her leading BMC’s solutions that address key digital business initiatives, including service management excellence, digital workplace, and compliance.”

Prior to joining BMC, Nayyar served as GM and global head of SAP’s Internet of Things (IoT) go-to-market group. She previously led the cloud initiatives for SAP’s customer engagement product division, where she drove significant growth in the company’s cloud, CRM, mobile, and integration business units. She was also CTO and VP of the enterprise architecture and application development divisions at Valero during the company’s rapid growth into the largest independent refining company in North America.

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BMC Names New President of Digital Service Management

BMC announced Nayaki Nayyar as the company’s new President of Digital Service Management.

Her hiring highlights the continued expansion of BMC’s Digital Service Management (DSM) leadership team in response to surging demand for digital services that enable IT to manage the complexity of multi-source environments, empower employees to operate at higher levels of productivity, and drive innovation with lines of business.

“Nayaki built an impressive track record at SAP, helping enterprises enable digital transformation through harnessing the power of the Internet of Things and cloud services,” said Robin Purohit, Group President, Enterprise Solutions Organization at BMC. “Her twenty years of leadership will be critical as we accelerate the growth of our Digital Enterprise Management vision. I could not be more pleased to have her leading BMC’s solutions that address key digital business initiatives, including service management excellence, digital workplace, and compliance.”

Prior to joining BMC, Nayyar served as GM and global head of SAP’s Internet of Things (IoT) go-to-market group. She previously led the cloud initiatives for SAP’s customer engagement product division, where she drove significant growth in the company’s cloud, CRM, mobile, and integration business units. She was also CTO and VP of the enterprise architecture and application development divisions at Valero during the company’s rapid growth into the largest independent refining company in North America.

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I've spent a lot of time in the channel, and one thing I keep coming back to is this: a partner program is only as good as what it looks like in the field. Many programs look great on paper, but when a partner is in front of a customer navigating a complex hybrid environment or trying to make the case for AI-powered observability, the gap between what a vendor promises and what it actually delivers becomes very clear, very fast ...

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

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Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...