BMC Releases Latest Cloud-Based Remedyforce Service Desk
February 27, 2012
Share this

BMC Software announced the availability of the winter release of its cloud-based Remedyforce Service Desk solution, which includes new capabilities for service request management and the integration of social media and external sources into a truly modern knowledge management system.

Both additions provide even higher levels of productivity for end users, improving customer satisfaction and providing significant gains in efficiency for IT.

Additionally, an expanded reseller partnership with Dell provides greater access to the BMC Remedyforce Service Desk solution to small and mid-market organizations.

The BMC Remedyforce Service Desk solution is at the forefront of helping IT harness the “consumerization of IT” phenomenon. The advent of social media has made communication between individuals and groups instantaneous, collaborative and continuous, driving an expectation that all departments, including IT, interact with equal speed and agility. Through the capabilities of Salesforce Chatter, the leading enterprise social network, the BMC Remedyforce Service Desk solution makes it easier for IT professionals to interact with each other, ultimately benefitting the end user. Furthermore, new functionality enables Chatter feeds and other sources to be archived in the solution’s knowledge management system, providing unprecedented access to information.

Developments and expectations in the market create new challenges for IT support teams and new requirements for IT service management systems. The BMC Remedyforce Service Desk solution represents a cost-effective, contemporary and best-practice driven solution to the challenges of delivering high quality service support at optimal cost. Service request management empowers end users through a self-service interface – maximizing responsiveness, quality and efficiency. The new knowledge management system delivers capabilities, which bring in social media and other external content, to unlock the latent knowledge spread across multiple repositories and Chatter. These new capabilities can be expected to further drive down the cost and increase the efficiency of service desk operations for organizations.

The BMC Remedyforce Service Desk solution leverages the Force.com, salesforce.com’s social enterprise platform for building employee facing social apps, to deliver the performance, reliability and scalability of the industry’s leading cloud platform, as well as the ability for BMC developers to quickly extend the functionality in BMC Remedyforce.

Dell is now including the BMC Remedyforce Service Desk solution in its IT management portfolio. This will increase the reach of BMC Remedyforce in small and mid-sized organizations, arming them with a new level of IT support that will help them modernize operations.

Share this

The Latest

May 28, 2020

On Wednesday, May 6th, iOS users all over the world experienced an app crash when they tried to open popular apps such as TikTok, GroupMe, Spotify, and Pinterest. How did simultaneous crashes occur across so many independent apps? What's the common thread that would cause widespread app crashes? Turns out, it was a change in behavior in the Facebook API ...

May 27, 2020

Keeping networks operational is critical for businesses to run smoothly. The Ponemon Institute estimates that the average cost of an unplanned network outage is $8,850 per minute, a staggering number. In addition to cost, a network failure has a negative effect on application efficiency and user experience ...

May 26, 2020

Nearly 3,700 people told GitLab about their DevOps journeys. Respondents shared that their roles are changing dramatically, no matter where they sit in the organization. The lines surrounding the traditional definitions of dev, sec, ops and test have blurred, and as we enter the second half of 2020, it is perhaps more important than ever for companies to understand how these roles are evolving ...

May 21, 2020

As cloud computing continues to grow, tech pros say they are increasingly prioritizing areas like hybrid infrastructure management, application performance management (APM), and security management to optimize delivery for the organizations they serve, according to SolarWinds IT Trends Report 2020: The Universal Language of IT ...

May 20, 2020

Businesses see digital experience as a growing priority and a key to their success, with execution requiring a more integrated approach across development, IT and business users, according to Digital Experiences: Where the Industry Stands ...

May 19, 2020

Fully 90% of those who use observability tooling say those tools are important to their team's software development success, including 39% who say observability tools are very important ...

May 18, 2020

As our production application systems continuously increase in complexity, the challenges of understanding, debugging, and improving them keep growing by orders of magnitude. The practice of Observability addresses both the social and the technological challenges of wrangling complexity and working toward achieving production excellence. New research shows how observable systems and practices are changing the APM landscape ...

May 14, 2020
Digital technologies have enveloped our lives like never before. Be it on the personal or professional front, we have become dependent on the accurate functioning of digital devices and the software running them. The performance of the software is critical in running the components and levers of the new digital ecosystem. And to ensure our digital ecosystem delivers the required outcomes, a robust performance testing strategy should be instituted ...
May 13, 2020

The enforced change to working from home (WFH) has had a massive impact on businesses, not just in the way they manage their employees and IT systems. As the COVID-19 pandemic progresses, enterprise IT teams are looking to answer key questions such as: Which applications have become more critical for working from home? ...

May 12, 2020

In ancient times — February 2020 — EMA research found that more than 50% of IT leaders surveyed were considering new ITSM platforms in the near future. The future arrived with a bang as IT organizations turbo-pivoted to deliver and support unprecedented levels and types of services to a global workplace suddenly working from home ...