BMC Software Acquires Aeroprise
July 08, 2011
Share this

BMC Software announced the acquisition of Aeroprise, the provider of the world's most widely deployed mobility solution for the BMC Remedy IT Service Management Suite.

The Aeroprise solution, now known as BMC Mobility for IT Service Management, boosts productivity of IT service support professionals, reduces IT support costs and improves customer service. With support for iPhone, iPad, BlackBerry, Android and Windows Mobile devices, the solution helps enterprises and public sector organizations provide rapid access to IT service management functionality at any time and from anywhere. This acquisition substantively expands BMC's IT service management leadership position with additional mobile expertise and innovative technology.

“With the explosion in mobile device usage and capabilities, IT support staff, IT managers and business users have become accustomed to having instant access to information,” says Paul Avenant, BMC’s President of Enterprise Service Management. “With this acquisition, BMC is helping our customers harness the consumerization trend in enterprise IT for increased efficiency and competitive advantage.”

As mobile and tablet devices increasingly prove their value for business productivity and continuity, enterprises are hungry for applications that enable IT and business end users to collaborate and execute the tasks required for their roles regardless of the time of day or their location.

BMC Mobility for IT Service Management is a pre-configured, easy-to-use solution that is optimized for the mobile worker. Applications are available immediately for service desk, change, asset, service catalog, and request management across iPhone, iPad, BlackBerry, Android and Windows Mobile devices. And with support for both on-premise and SaaS-based deployment models, the solution offers both innovative functionality and flexibility.

Enterprises are rapidly adopting advanced smartphones and tablets to support their rollout of self-service IT service management, helping deflect call volume to the help desk, which radically reduces support costs. IT employees and business end users are also using these devices to browse, request, track and approve business services, such as resetting passwords, requesting new software or systems and viewing status dashboards.

By helping IT service support technicians do their work without returning to their desks, organizations are able to obtain productivity improvements of 30 percent or more. Further, by providing instant availability to critical asset and service configuration information, organizations are able to more quickly address service-impacting events, thereby decreasing down time. By enabling IT managers and support employees to handle approvals and resolve incidents anywhere, anytime, organizations can continue to maintain close adherence to ITIL best practices.

“With more than two-thirds of all U.S. business workers considered mobile, IT service management applications with mobile capabilities will greatly improve the adoption of self-service within enterprises,” said Rohit Gupta, BMC’s vice president and general manager of service support. “BMC Mobility for IT Service Management makes it easier for companies to focus IT on business-critical issues, thereby greatly increasing application uptake by end users, driving enhanced productivity, and reducing the service desk’s cost-per-call.”

Share this

The Latest

May 23, 2024

Hybrid cloud architecture is breaking the backs of network engineering and operations teams. These teams are more successful when their companies go all-in with the cloud or stay out of it entirely. When companies maintain hybrid infrastructure, with applications and data residing across data centers and public cloud services, the network team struggles. This insight emerged in the newly published 2024 edition of Enterprise Management Associates' (EMA) Network Management Megatrends research ...

May 22, 2024

As IT practitioners, we often find ourselves fighting fires rather than proactively getting ahead ... Many spend countless hours managing several tools that give them different, fractured views of their own work — which isn't an effective use of time. Balancing daily technical tasks with long-term company goals requires a three-step approach. I'll share these steps and tips for others to do the same ...

May 21, 2024

IT service outages are more than a minor inconvenience. They can cost businesses millions while simultaneously leading to customer dissatisfaction and reputational damage. Moreover, the constant pressure of dealing with fire drills and escalations day and night can take a heavy toll on ITOps teams, leading to increased stress, human error, and burnout ...

May 20, 2024

Amid economic disruption, fintech competition, and other headwinds in recent years, banks have had to quickly adjust to the demands of the market. This adaptation is often reliant on having the right technology infrastructure in place ...

May 17, 2024

In MEAN TIME TO INSIGHT Episode 6, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network automation ...

May 16, 2024

In the ever-evolving landscape of software development and infrastructure management, observability stands as a crucial pillar. Among its fundamental components lies log collection ... However, traditional methods of log collection have faced challenges, especially in high-volume and dynamic environments. Enter eBPF, a groundbreaking technology ...

May 15, 2024

Businesses are dazzled by the promise of generative AI, as it touts the capability to increase productivity and efficiency, cut costs, and provide competitive advantages. With more and more generative AI options available today, businesses are now investigating how to convert the AI promise into profit. One way businesses are looking to do this is by using AI to improve personalized customer engagement ...

May 14, 2024

In the fast-evolving realm of cloud computing, where innovation collides with fiscal responsibility, the Flexera 2024 State of the Cloud Report illuminates the challenges and triumphs shaping the digital landscape ... At the forefront of this year's findings is the resounding chorus of organizations grappling with cloud costs ...

May 13, 2024

Government agencies are transforming to improve the digital experience for employees and citizens, allowing them to achieve key goals, including unleashing staff productivity, recruiting and retaining talent in the public sector, and delivering on the mission, according to the Global Digital Employee Experience (DEX) Survey from Riverbed ...

May 09, 2024

App sprawl has been a concern for technologists for some time, but it has never presented such a challenge as now. As organizations move to implement generative AI into their applications, it's only going to become more complex ... Observability is a necessary component for understanding the vast amounts of complex data within AI-infused applications, and it must be the centerpiece of an app- and data-centric strategy to truly manage app sprawl ...