BMC Software announced the acquisition of Aeroprise, the provider of the world's most widely deployed mobility solution for the BMC Remedy IT Service Management Suite.
The Aeroprise solution, now known as BMC Mobility for IT Service Management, boosts productivity of IT service support professionals, reduces IT support costs and improves customer service. With support for iPhone, iPad, BlackBerry, Android and Windows Mobile devices, the solution helps enterprises and public sector organizations provide rapid access to IT service management functionality at any time and from anywhere. This acquisition substantively expands BMC's IT service management leadership position with additional mobile expertise and innovative technology.
“With the explosion in mobile device usage and capabilities, IT support staff, IT managers and business users have become accustomed to having instant access to information,” says Paul Avenant, BMC’s President of Enterprise Service Management. “With this acquisition, BMC is helping our customers harness the consumerization trend in enterprise IT for increased efficiency and competitive advantage.”
As mobile and tablet devices increasingly prove their value for business productivity and continuity, enterprises are hungry for applications that enable IT and business end users to collaborate and execute the tasks required for their roles regardless of the time of day or their location.
BMC Mobility for IT Service Management is a pre-configured, easy-to-use solution that is optimized for the mobile worker. Applications are available immediately for service desk, change, asset, service catalog, and request management across iPhone, iPad, BlackBerry, Android and Windows Mobile devices. And with support for both on-premise and SaaS-based deployment models, the solution offers both innovative functionality and flexibility.
Enterprises are rapidly adopting advanced smartphones and tablets to support their rollout of self-service IT service management, helping deflect call volume to the help desk, which radically reduces support costs. IT employees and business end users are also using these devices to browse, request, track and approve business services, such as resetting passwords, requesting new software or systems and viewing status dashboards.
By helping IT service support technicians do their work without returning to their desks, organizations are able to obtain productivity improvements of 30 percent or more. Further, by providing instant availability to critical asset and service configuration information, organizations are able to more quickly address service-impacting events, thereby decreasing down time. By enabling IT managers and support employees to handle approvals and resolve incidents anywhere, anytime, organizations can continue to maintain close adherence to ITIL best practices.
“With more than two-thirds of all U.S. business workers considered mobile, IT service management applications with mobile capabilities will greatly improve the adoption of self-service within enterprises,” said Rohit Gupta, BMC’s vice president and general manager of service support. “BMC Mobility for IT Service Management makes it easier for companies to focus IT on business-critical issues, thereby greatly increasing application uptake by end users, driving enhanced productivity, and reducing the service desk’s cost-per-call.”
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