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BMC Software Delivers ITSM SaaS for Government Sector

BMC Software announced the availability of its Remedy OnDemand solution for the government sector – an ITSM SaaS solution optimized for local, state, federal and public higher-education markets.

Developed to meet the needs of government agencies, Remedy OnDemand for Public Sector is expected to be the first ITSM SaaS solution to receive the US Federal Risk and Authorization Management Program’s (FedRAMP) provisional authorization once FedRAMP becomes fully operational later this year.

The BMC Remedy OnDemand solution provides SaaS access to the full power and capabilities of the BMC Remedy IT Service Management Suite (ITSM).

BMC Remedy OnDemand for Public Sector is designed to meet the Federal Information Security Management Act (FISMA), and the low and moderate level security controls are being implemented as outlined in the National Institute of Standards and Technology (NIST) Special Publication 800-53, Revision 3 (Recommended Security Controls for Federal Information Systems and Organizations), for Software-as-a-Service.

This FISMA compliance will be able to guarantee that the BMC solution meets or exceeds the minimum security requirements for government organizations. Unlike competitive offerings that attempt to address this market, the BMC offering will support FISMA guidelines for the application and the service in addition to the infrastructure.

Dell is hosting the solution as part of a comprehensive private cloud IT solution for BMC. This gives BMC the critical capabilities to scale its environment according to customer demand and perform self-administration and management of virtual environments, supported by the Dell Cloud solutions team. In addition to the hosting services, Dell is also teaming with BMC to resell the Remedy OnDemand for Public Sector solution to public school districts and state and local governments across the country.

BMC Remedy OnDemand for Public Sector is available on a subscription basis and allows customers to access service desk, self-service, change, asset, service level management, knowledge management, dashboard and analytics tools anywhere at any time.

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BMC Software Delivers ITSM SaaS for Government Sector

BMC Software announced the availability of its Remedy OnDemand solution for the government sector – an ITSM SaaS solution optimized for local, state, federal and public higher-education markets.

Developed to meet the needs of government agencies, Remedy OnDemand for Public Sector is expected to be the first ITSM SaaS solution to receive the US Federal Risk and Authorization Management Program’s (FedRAMP) provisional authorization once FedRAMP becomes fully operational later this year.

The BMC Remedy OnDemand solution provides SaaS access to the full power and capabilities of the BMC Remedy IT Service Management Suite (ITSM).

BMC Remedy OnDemand for Public Sector is designed to meet the Federal Information Security Management Act (FISMA), and the low and moderate level security controls are being implemented as outlined in the National Institute of Standards and Technology (NIST) Special Publication 800-53, Revision 3 (Recommended Security Controls for Federal Information Systems and Organizations), for Software-as-a-Service.

This FISMA compliance will be able to guarantee that the BMC solution meets or exceeds the minimum security requirements for government organizations. Unlike competitive offerings that attempt to address this market, the BMC offering will support FISMA guidelines for the application and the service in addition to the infrastructure.

Dell is hosting the solution as part of a comprehensive private cloud IT solution for BMC. This gives BMC the critical capabilities to scale its environment according to customer demand and perform self-administration and management of virtual environments, supported by the Dell Cloud solutions team. In addition to the hosting services, Dell is also teaming with BMC to resell the Remedy OnDemand for Public Sector solution to public school districts and state and local governments across the country.

BMC Remedy OnDemand for Public Sector is available on a subscription basis and allows customers to access service desk, self-service, change, asset, service level management, knowledge management, dashboard and analytics tools anywhere at any time.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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