BMC Software launched BMC MyIT, a new enterprise software solution that empowers employees to take personal control over the delivery of the IT services and information they need -- anytime, anywhere, from any device.
“Today, in a powerful irony, an employee’s personal IT experience is much better than their IT experience at work, yet they’re forced to relinquish the productive value of their personal IT when they go to work,” said Kia Behnia, BMC’s chief technology officer. “The ‘demand signal’ for change from millions of company employees around the world is unmistakable. Employees want IT organizations that provide a modern “store front” for IT services and information delivery and a “genius bar” ability to manage and control the IT services and information they need to do their jobs. IT organizations must respond to this change, and MyIT is the bridge that connects their industrialized infrastructure with the needs and expectations of their fellow employees.”
The BMC MyIT solution delivers significant operational benefits and resolves many expensive, interlocking problems:
- Reduced IT Service Costs. The combination of self-service, process automation and the right employee-facing UI slash the IT costs associated with resolving trouble tickets – as much as 25 percent in large companies.
- Better Productivity. The BMC MyIT solution allows employees to focus on productivity and value creation rather than fixing IT problems. With MyIT, employees are in the driver’s seat, fully empowered to specify and manage their own personalized IT service and information delivery – anywhere, anytime, using any device. Services and information required by individual employees are immediately updated as new information comes online or an employee’s location changes.
- Happier Employees. The BMC MyIT solution takes an employee’s positive experience with IT in their personal lives and extends it into their work life. Immediate access to the right services and context-aware content, unhampered by old-line IT processes, drives enhanced job satisfaction and productivity at a time when the ability to recruit and retain top talent is crucial to success.
- Stronger IT Organizations. The demands of IT’s rapidly consumerizing “front end” and the explosion of new devices to be supported represent a huge challenge for IT organizations, most of which are struggling to deliver legacy services via traditional, under-resourced service models. IT professionals want to work in a modern, accessible IT organization that really powers the business. MyIT helps IT organizations build a bridge to the future – delivering what employees demand while guaranteeing the controls and security needed to safeguard company interests.
The BMC MyIT solution can be used from any device, delivering a personalized portfolio of technology and services to each individual employee, including a content locker, mobile corporate app store and other location-aware services and solutions.
MyIT integrates with the BMC Remedy IT Service Management Suite.
The Latest
As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
