BSM to the Rescue
Survey Says: Monitoring and Managing the Cloud is Top Concern
January 11, 2011
Bill Karpovich
Share this

In September, Zenoss released the 2010 Virtualization and Cloud Computing Survey, which took the temperature of over 200 IT professionals about their reasons for using virtualization and the cloud. Some of our results were about as surprising as rain in Seattle: 40.7% of survey respondents said they prefer to deploy servers virtually, 79.3% of them said they are using VMware and the number one goal with regards to using virtual infrastructure was to save money. Many of the results were more intriguing, but the conclusion that most piqued our interest here at Zenoss was that the number two concern about cloud computing, after security, was management/monitoring.

As cloud computing becomes more popular it’s also becoming more complex. In Pete Goldin’s article in BSMdigest last May (“Virtualization Changes Everything”), Olivier Thierry of Zenoss talked a little bit about the tricky new layer that virtualization has created. Virtualization makes many aspects of business easier by automating processes, but it also requires an entirely different set of tools from those used to manage a traditional, physical environment. Most legacy monitoring and management solutions are ill equipped to handle the cloud because they’re static, fragmented and single-tenant. In contrast, newer tools need to be real-time, unified and multi-tenant in order to offer visibility and control of a dynamic cloud infrastructure. All too often these old tools and new tools don’t play nicely together and the task of integrating them has created a need for specialists. As a result, virtualization management today can be a dreadful silo and as it turns out, nobody likes that: 70.7% of the people we surveyed prefer tools that manage all infrastructure rather than point solutions that are specific to virtualization.

There are many ways in which business service management (BSM) can help break up that silo and navigate the often challenging task of deploying a private or public cloud environment. If a business application fails, a common reaction is to reprovision (a.k.a. pile on more resources). But the only way to solve the problem is to find the problem first: figure out why something didn’t perform by using a tool that can keep up with a continuously changing configuration. Network monitoring and systems management providers like Zenoss and others can offer answers to critical questions about servers and dependencies. With the right set of management tools, processes and methods, businesses can be confident that their IT infrastructures are working efficiently.

But what if your organization isn’t ready to virtualize completely? After all, 73.3% of our survey respondents hadn’t made a decision on their virtualization management solution and only 29.3% said they wanted to use virtualization everywhere. Though I can understand their concerns, virtualization is here to stay and cloud computing’s numerous advantages are too compelling to ignore completely. I’d advise those who are hesitant not to wait, but to take things one at a time. Start by virtualizing part of your infrastructure. Integrate the management of your virtualized environment with your physical datacenter, and then with the proper visualization and management tool in place so as to mitigate the risks, continue the journey to a more virtualized IT world.

About Bill Karpovich

Bill Karpovich, CEO and Co-Founder of Zenoss, conceived the company's disruptive business strategy and has successfully guided the company from start-up to a category leader. As an IT management and cloud computing visionary, Bill has been featured on the cover of InformationWeek Magazine and is frequently consulted by the media and industry analysts for his insights on IT management and the broader open source software market.

Share this

The Latest

October 20, 2020

Although cost control/expense management remains top of mind, organizations are realizing the necessity of technology solutions to enable them to steer the business during these turbulent times, according to IDG's CIO Pandemic Business Impact Study ...

October 19, 2020

The COVID-19 pandemic has compressed six years of modernization projects into 6 months. According to a recent report, IT leaders have accelerated projects aimed at increasing productivity and business agility, improving application performance and end-user experience, and driving additional revenue through existing channels ...

October 15, 2020

There is no doubt that automation has become the key aspect of modern IT management. The end-user computing market is no exception. With a large and complex technology stack and a huge number of applications, EUC specialists need to handle an ever-increasing number of changes at an ever-increasing rate. Many IT organizations are starting to realize that they can no longer control the flow of changes. It is time to think about how to facilitate change ...

October 14, 2020

Starting this September, the lifespan of an SSL/TLS certificate has been limited to 398 days, a reduction from the previous maximum certificate lifetime of 825 days. With this change, everyone needs to more carefully monitor SSL certificate expiration and server characteristics ...

October 13, 2020

Nearly 6 in 10 responding organizations have accelerated their digital transformations due to the COVID-19 pandemic, according to The IBM Institute for Business Value study COVID-19 and the Future of Business ...

October 08, 2020

Two-thirds (67%) of those surveyed expect the sheer quantity of data to grow nearly five times by 2025, according to a new report from Splunk: The Data Age Is Here. Are You Ready? ...

October 07, 2020

Gaming introduced the world to a whole new range of experiences through augmented reality (AR) and virtual reality (VR). And consumers are really catching on. To unlock the potential of these platforms, enterprises must ensure massive amounts of data can be transferred quickly and reliably to ensure an acceptable quality of experience. As such, this means that enterprises will need to turn to a 5G infrastructure powered by an adaptive network ...

October 06, 2020

A distributed, remote workforce is the new business reality. How can businesses keep operations going smoothly and quickly resolve issues when IT staff is in San Jose, employee A is working remotely in Denver at their home and employee B is a salesperson still doing some road traveling? The key is an IT architecture that promotes and supports "self-healing" at the endpoint to take care of issues before they impact employees. The essential element to achieve this is hyper-automation ...

October 05, 2020

In Episode 10, Prem Naraindas, CEO of, joins the AI+ITOPS Podcast to discuss how emerging technologies can make life better for ITOps ...

October 02, 2020

Sean McDermott on the AI+ITOPS Podcast: "AIOps is really about the processing of vast amounts of data and the ability to move into a more analytical, prescriptive and automated methodology."