UK Companies Excel at Business-IT Alignment
IT Managers, Directors, CIOs, LOB Managers Reveal Strong Cross-Functional Skills
September 22, 2017

Sridhar Iyengar
ManageEngine

Share this

UK businesses have attained high levels of business-IT alignment in of all sizes, with IT pros demonstrating strong business understanding and business pros exhibiting strong IT knowledge to increase business performance, according to a new survey conducted by Censuswide for ManageEngine,.

"One of the cornerstones of business-IT alignment is shared objectives and vision," said Raj Sabhlok, President of ManageEngine. "This survey clearly shows that businesses in the UK have found a way to consistently get their IT and business managers on the same page and moving in the same direction. You can see this success in their high levels of cross-functional knowledge and in the positive impact that IT is having on the bottom line."

Key survey findings include:

■ 42 percent of respondents report their IT department is always or regularly involved in business decisions; a further 37 percent state their IT department is sometimes involved.

■ 85 percent of respondents believe their business managers have a good understanding of IT.

■ 84 percent of respondents note that their IT department reports to the board of directors or business owner with regular updates.

■ 76 percent of respondents reported that their IT has had a positive effect on their business' bottom line.

These findings suggest that there are healthy levels of alignment between IT teams and IT decision makers with their businesses as a whole. Those working within IT departments appear confident that they have both an understanding and an influence on the wider business, while those working outside the IT department feel that they have clarity on IT issues and their effects on the wider business.


IT Teams Adopt Stronger Cloud Role

■ 87 percent of companies in the UK have an enterprise cloud strategy; of those companies, 40 percent have a hybrid (mix of cloud and on-premises) policy while a further 26 percent have taken a public cloud approach. Just 21 percent of companies have taken a policy of using only a private cloud.

■ In terms of the impact of cloud usage on business processes, 70 percent of respondents indicated this has been positive.

■ 71 percent of companies plan to increase their spending on cloud computing during the next year.

These findings suggest that the adoption of cloud computing solutions is having a positive impact on businesses, with hybrid cloud policies emerging as the most popular within UK organisations. The high percentage of companies planning to increase spending on cloud computing is a further reflection of the positive impact that current cloud solutions have had on UK business.

Growing Need for Capable Security Tools

■ 48 percent of UK businesses believe they are somewhat or much more at risk from IT security attacks than they were 12 months ago.

■ 72 percent of respondents reported either cyber attacks, data theft by external parties, or unauthorised access and/or misuse of data by an employee.

■ 78 percent of IT decision makers reported providing staff with a mobile device to allow remote access to company data; approximately two-thirds of companies (64 percent) say their workforce uses or downloads apps not provided by the company for work.

■ Almost half of surveyed businesses (45 percent) reported that they "rarely," "never," or "only occasionally" install security updates and patches.

With a high number of businesses affected by security issues, it's no surprise that these findings reveal a dramatic increase in IT security concerns. However, it's likely that some of this increase comes from businesses that haven't experienced attacks but feel more at risk due to recent reports of widespread attacks on other businesses.

The findings also reveal issues in two areas: concerning levels of disregard for security protocols by using unauthorized apps on company-owned mobile devices and security patches not being kept up-to-date. Both are areas that, if treated as serious concerns, could drastically reduce the chances of a business experiencing IT security issues.

The Way Forward

■ 50 percent of IT decision makers say that IT and internet security are their top IT challenges for the next 12 months.

■ When asked to rank which three future technologies will have the biggest impact on business, 45 percent of respondents say that Internet of Everything (IOE) will have the biggest impact, followed by artificial intelligence (41 percent), and virtual and augmented reality (33 percent). Robotics and wearable technologies also both came in at around 20 percent.

■ When it comes to business confidence for achieving compliance with the EU's GDPR, 81 percent of respondents believe that they are prepared for the impending regulations.

While security patches and protocols over unauthorized apps have been revealed as two weak points in IT security, these findings suggest that businesses are beginning to take general IT security issues more seriously. While half of UK businesses highlight security as a top IT challenge for the next 12 months, a large proportion of businesses are still unfazed by IT security issues.

Surprisingly, GDPR compliance is seen to be much less of a challenge, with the vast majority of UK businesses stating that they are prepared for the regulations (which come into effect next May).

Methodology: Censuswide surveyed 201 IT decision makers about key issues facing line of business (LOB) managers, IT managers, IT directors, CIOs, and other IT decision makers in the UK.

Sridhar Iyengar is VP, Product Management, at ManageEngine
Share this

The Latest

July 14, 2020

As systems become more complex and IT loses direct control of infrastructure (hello cloud), it becomes both more difficult and more important to capture and observe, holistically, the user experience. SaaS or cloud apps like Salesforce, Microsoft Office 365, and Workday have become mission-critical to most businesses and therefore need to be examined when it comes to experience monitoring ...

July 13, 2020

Newly distributed operations teams are struggling to cope with the sudden change to the WFH (work from home) concept. IT operations teams were traditionally set up to work from centralized locations, unlike software and engineering teams. Some organizations have overcome that by implementing AIOps solutions; others are using a brute force method of employing more IT operations analysts to keep the distributed NOCs going ...

July 09, 2020

Enterprises that halted their cloud migration journey during the current global pandemic are two and a half times more likely than those that continued their move to the cloud to have experienced IT outages that negatively impacted their SLAs, according to Virtana's latest survey report The Current State of Hybrid Cloud and IT ...

July 08, 2020

Every business has the responsibility to do their part against climate change by reducing their carbon footprint while increasing sustainability and efficiency. Harnessing optimization of IT infrastructure is one method companies can use to reduce carbon footprint, improve sustainability and increase business efficiency, while also keeping costs down ...

July 07, 2020

While the adoption of continuous integration (CI) is on the rise, software engineering teams are unable to take a zero-tolerance approach to software failures, costing enterprise organizations billions annually, according to a quantitative study conducted by Undo and a Cambridge Judge Business School MBA project ...

June 25, 2020

I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...

June 24, 2020

Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

June 22, 2020

Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...