Skip to main content

Business Technology is Critical to Driving Business Transformation in Organizations

A new technology role is emerging within organizations, "Business Technology," also called Business Applications or Business Systems. This is the team charged with rolling out apps, integrations, and automations in their companies, according to State of Business Technology Report, prepared by Atomik Research for Workato.


The rapidly growing field resides within IT and works with business teams — from finance, human resources, operations, and sales — to help impact initiatives through buying and managing applications, and integrating and automating workflows throughout them.

The roles in a business technology team are expected to encompass more than 15 million jobs by 2022, supporting all business verticals. This job market growth is driven by the proliferation of SaaS applications and continual investment in Enterprise Software — the fastest growing spend in IT at a rate of 10.5 percent year over year. It is also driven by the need for organizations to drive transformation and innovation by aligning IT and business goals.

The report includes responses from two separate surveys; the first of more than 100 full-time Business Technology leaders and the second of more than 300 HR, marketing, sales, finance, and support professionals, manager level and above in the United States.

Key findings include:

Business Technology Leaders Drive Productivity and Innovation

With the continued rise of SaaS applications, Business Technology leaders bring a holistic view of the company across individual functional departments.

■ 94 percent of Business Technology respondents agree or strongly agree that Business Technology Teams are key changemakers and drivers of an organization's productivity and innovation.

Existing Tools Are Slowing Down Business Transformation

■ 82 percent of Business Technology Leaders report being backlogged with their projects with Finance being the biggest culprit at 71 percent, followed by Sales and HR.

■ 44 percent indicate that tools at their disposal are slowing them down followed by tactical, day-to-day firefighting at 42 percent.

Job Frustrations, Challenges Evolving with New Role

■ 91 percent of Business Technology respondents are frustrated with their role, citing the speed with which they are able to respond to Lines of Business demands as their number one frustration. 72 percent feel overworked.

■ Only 18 percent of Business Technology leaders feel "very appreciated" by their Lines Of Business colleagues.

■ 40 percent are frustrated with their current integration/automation tool.

Business Technology and Lines of Business Aren't Fully Aligned

■ Employee onboarding and offboarding is universally acknowledged as important.

■ Business Technology respondents cite "hire to retire" procedures for employee on-boarding and off-boarding as the most desired automations (37%).

■ Lines of Business respondents cite it as the second most desired (26%).

■ Lines of Business respondents identified "Approval Workflows" as their most desired automation, Business Technology rated it in the bottom three.

■ "Procure to Pay" is among the lowest desired automations for Lines Of Business but in the top 3 for Business Technology.

"There is a foundational shift happening in the role of IT, from providing infrastructure and provisioning hardware to working within business teams to optimize the systems and processes they rely on to help drive business impact," said Vijay Tella, Co-Founder and CEO of Workato.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Business Technology is Critical to Driving Business Transformation in Organizations

A new technology role is emerging within organizations, "Business Technology," also called Business Applications or Business Systems. This is the team charged with rolling out apps, integrations, and automations in their companies, according to State of Business Technology Report, prepared by Atomik Research for Workato.


The rapidly growing field resides within IT and works with business teams — from finance, human resources, operations, and sales — to help impact initiatives through buying and managing applications, and integrating and automating workflows throughout them.

The roles in a business technology team are expected to encompass more than 15 million jobs by 2022, supporting all business verticals. This job market growth is driven by the proliferation of SaaS applications and continual investment in Enterprise Software — the fastest growing spend in IT at a rate of 10.5 percent year over year. It is also driven by the need for organizations to drive transformation and innovation by aligning IT and business goals.

The report includes responses from two separate surveys; the first of more than 100 full-time Business Technology leaders and the second of more than 300 HR, marketing, sales, finance, and support professionals, manager level and above in the United States.

Key findings include:

Business Technology Leaders Drive Productivity and Innovation

With the continued rise of SaaS applications, Business Technology leaders bring a holistic view of the company across individual functional departments.

■ 94 percent of Business Technology respondents agree or strongly agree that Business Technology Teams are key changemakers and drivers of an organization's productivity and innovation.

Existing Tools Are Slowing Down Business Transformation

■ 82 percent of Business Technology Leaders report being backlogged with their projects with Finance being the biggest culprit at 71 percent, followed by Sales and HR.

■ 44 percent indicate that tools at their disposal are slowing them down followed by tactical, day-to-day firefighting at 42 percent.

Job Frustrations, Challenges Evolving with New Role

■ 91 percent of Business Technology respondents are frustrated with their role, citing the speed with which they are able to respond to Lines of Business demands as their number one frustration. 72 percent feel overworked.

■ Only 18 percent of Business Technology leaders feel "very appreciated" by their Lines Of Business colleagues.

■ 40 percent are frustrated with their current integration/automation tool.

Business Technology and Lines of Business Aren't Fully Aligned

■ Employee onboarding and offboarding is universally acknowledged as important.

■ Business Technology respondents cite "hire to retire" procedures for employee on-boarding and off-boarding as the most desired automations (37%).

■ Lines of Business respondents cite it as the second most desired (26%).

■ Lines of Business respondents identified "Approval Workflows" as their most desired automation, Business Technology rated it in the bottom three.

■ "Procure to Pay" is among the lowest desired automations for Lines Of Business but in the top 3 for Business Technology.

"There is a foundational shift happening in the role of IT, from providing infrastructure and provisioning hardware to working within business teams to optimize the systems and processes they rely on to help drive business impact," said Vijay Tella, Co-Founder and CEO of Workato.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...