CA Technologies announced a new version of CA Service Catalog that integrates with CA Virtual Automation and CA Oblicore Guarantee to enable the automatic provisioning of physical, virtual and cloud services based on the cost and performance criteria of the service request.
Customers can use CA Service Catalog 12.6 to enable private and hybrid cloud provisioning, service automation, user self-service, IT costing/financial management, and provisioning role-based security. This single point of contact supports a customer’s journey to an increasingly virtualized service environment. CA Service Catalog also bridges the gap between current IT operations and the challenge of moving existing services to a private cloud, thus enabling the transition toward a dynamic and virtualized environment.
By defining, publishing, and providing financial insight into the usage of the services in business terms, CA Service Catalog 12.6 can transform an IT organization into a strategic business partner.
“CA Service Catalog is the first to integrate all the required steps of service delivery - definition, automation, performance and financial management,” said Brian Bell, general manager, Service and Portfolio Management, CA Technologies. “By doing so, IT can now provide the business with the transparency to make informed decisions about how to leverage physical, virtual and cloud environments.”
CA Service Catalog 12.6 adds a number of new capabilities that enable proactive IT organizations to fulfill the complete service lifecycle, become more efficient, and improve customer satisfaction.
New features include:
• Automate the provisioning of resources across physical, virtual and cloud environments through integration with CA Virtual Automation. Users can automatically invoice for virtualized resource consumption based on a variety of usage based, tiered rate, and flat rate pricing and costing plans.
• Integration with CA Oblicore Guarantee allows service level contracts to become part of the service definition to enable service delivery and fulfillment to be aligned to expectations.
• Enhanced agility is realized through Smartphone and policy-based approvals to help support a mobile workforce.
• New request options enable policy-driven requests and more granular discrete lifecycle management for more control over the request lifecycle and for easier configuration of business requirements.
The Latest
The journey of maturing observability practices for users entails navigating peaks and valleys. Users have clearly witnessed the maturation of their monitoring capabilities, embraced DevOps practices, and adopted cloud and cloud-native technologies. Notwithstanding that, we witness the gradual increase of the Mean Time To Recovery (MTTR) for production issues year over year ...
Optimizing existing use of cloud is the top initiative — for the seventh year in a row, reported by 62% of respondents in the Flexera 2023 State of the Cloud Report ...
Gartner highlighted four trends impacting cloud, data center and edge infrastructure in 2023, as infrastructure and operations teams pivot to support new technologies and ways of working during a year of economic uncertainty ...
Developers need a tool that can be portable and vendor agnostic, given the advent of microservices. It may be clear an issue is occurring; what may not be clear is if it's part of a distributed system or the app itself. Enter OpenTelemetry, commonly referred to as OTel, an open-source framework that provides a standardized way of collecting and exporting telemetry data (logs, metrics, and traces) from cloud-native software ...
As SLOs grow in popularity their usage is becoming more mature. For example, 82% of respondents intend to increase their use of SLOs, and 96% have mapped SLOs directly to their business operations or already have a plan to, according to The State of Service Level Objectives 2023 from Nobl9 ...
Observability has matured beyond its early adopter position and is now foundational for modern enterprises to achieve full visibility into today's complex technology environments, according to The State of Observability 2023, a report released by Splunk in collaboration with Enterprise Strategy Group ...
Before network engineers even begin the automation process, they tend to start with preconceived notions that oftentimes, if acted upon, can hinder the process. To prevent that from happening, it's important to identify and dispel a few common misconceptions currently out there and how networking teams can overcome them. So, let's address the three most common network automation myths ...
Many IT organizations apply AI/ML and AIOps technology across domains, correlating insights from the various layers of IT infrastructure and operations. However, Enterprise Management Associates (EMA) has observed significant interest in applying these AI technologies narrowly to network management, according to a new research report, titled AI-Driven Networks: Leveling Up Network Management with AI/ML and AIOps ...
When it comes to system outages, AIOps solutions with the right foundation can help reduce the blame game so the right teams can spend valuable time restoring the impacted services rather than improving their MTTI score (mean time to innocence). In fact, much of today's innovation around ChatGPT-style algorithms can be used to significantly improve the triage process and user experience ...
Gartner identified the top 10 data and analytics (D&A) trends for 2023 that can guide D&A leaders to create new sources of value by anticipating change and transforming extreme uncertainty into new business opportunities ...