CA Technologies announced a new version of CA Service Catalog that integrates with CA Virtual Automation and CA Oblicore Guarantee to enable the automatic provisioning of physical, virtual and cloud services based on the cost and performance criteria of the service request.
Customers can use CA Service Catalog 12.6 to enable private and hybrid cloud provisioning, service automation, user self-service, IT costing/financial management, and provisioning role-based security. This single point of contact supports a customer’s journey to an increasingly virtualized service environment. CA Service Catalog also bridges the gap between current IT operations and the challenge of moving existing services to a private cloud, thus enabling the transition toward a dynamic and virtualized environment.
By defining, publishing, and providing financial insight into the usage of the services in business terms, CA Service Catalog 12.6 can transform an IT organization into a strategic business partner.
“CA Service Catalog is the first to integrate all the required steps of service delivery - definition, automation, performance and financial management,” said Brian Bell, general manager, Service and Portfolio Management, CA Technologies. “By doing so, IT can now provide the business with the transparency to make informed decisions about how to leverage physical, virtual and cloud environments.”
CA Service Catalog 12.6 adds a number of new capabilities that enable proactive IT organizations to fulfill the complete service lifecycle, become more efficient, and improve customer satisfaction.
New features include:
• Automate the provisioning of resources across physical, virtual and cloud environments through integration with CA Virtual Automation. Users can automatically invoice for virtualized resource consumption based on a variety of usage based, tiered rate, and flat rate pricing and costing plans.
• Integration with CA Oblicore Guarantee allows service level contracts to become part of the service definition to enable service delivery and fulfillment to be aligned to expectations.
• Enhanced agility is realized through Smartphone and policy-based approvals to help support a mobile workforce.
• New request options enable policy-driven requests and more granular discrete lifecycle management for more control over the request lifecycle and for easier configuration of business requirements.
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