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CA Technologies Releases CA Nimsoft Service Desk 7

CA Technologies announced CA Nimsoft Service Desk 7 (NSD), the latest version of its flagship SaaS service management solution.

CA NSD 7 delivers the full power of IT service management with an intuitive user experience enabling even those who have never used a service management system to request IT services and initiate problem resolution without any training. By leveraging familiar attributes from social media and consumer web sites, CA NSD 7 empowers end-users and IT staff to work together more quickly, easily and reliably than ever.

“Users who have become accustomed to consumer applications that require no learning expect the same from enterprise applications,” said Lokesh Jindal, GM Service and Portfolio Management, CA Technologies. “With NSD 7, CA Technologies delivers a robust service management SaaS solution while making the end user experience simple and enjoyable.”

As a true multitenant SaaS solution, CA NSD 7 enables organizations of all kinds to achieve their service management objectives without capital investment. The SaaS model also enables MSPs to fulfill their customers’ diverse service requirements at less cost through a shared service desk staffing model.

CA NSD 7 also provides highly configurable ITIL-based “action driven” workflows that accelerate time-to-benefit, reduce ownership costs and make it easy for IT organizations to add and modify workflows as necessary to continuously improve operations.

The integration of CA NSD 7 with CA Nimsoft Monitor further streamlines service management by linking alerts from the IT environment to service tickets and making critical infrastructure data immediately available to service desk staff in context.

CA NSD 7 lets customers choose monthly subscriptions based on named- or concurrent-user licensing. The SaaS model also gives customers immediate access to any and all upgraded functionality as soon as it becomes available. CA NSD 7 is available directly from CA Technologies and from the company’s global partner network.

CA Technologies is also addressing the needs of customers looking to evolve their service management capabilities via traditional on-premise solutions with the latest release of CA Service Catalog. CA Service Catalog 12.8 empowers organizations to manage the delivery of services where, when, and how they are needed. It features a streamlined request and fulfillment UI that elevates the user experience and extends support for portal environments such as Liferay and Microsoft SharePoint.

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CA Technologies Releases CA Nimsoft Service Desk 7

CA Technologies announced CA Nimsoft Service Desk 7 (NSD), the latest version of its flagship SaaS service management solution.

CA NSD 7 delivers the full power of IT service management with an intuitive user experience enabling even those who have never used a service management system to request IT services and initiate problem resolution without any training. By leveraging familiar attributes from social media and consumer web sites, CA NSD 7 empowers end-users and IT staff to work together more quickly, easily and reliably than ever.

“Users who have become accustomed to consumer applications that require no learning expect the same from enterprise applications,” said Lokesh Jindal, GM Service and Portfolio Management, CA Technologies. “With NSD 7, CA Technologies delivers a robust service management SaaS solution while making the end user experience simple and enjoyable.”

As a true multitenant SaaS solution, CA NSD 7 enables organizations of all kinds to achieve their service management objectives without capital investment. The SaaS model also enables MSPs to fulfill their customers’ diverse service requirements at less cost through a shared service desk staffing model.

CA NSD 7 also provides highly configurable ITIL-based “action driven” workflows that accelerate time-to-benefit, reduce ownership costs and make it easy for IT organizations to add and modify workflows as necessary to continuously improve operations.

The integration of CA NSD 7 with CA Nimsoft Monitor further streamlines service management by linking alerts from the IT environment to service tickets and making critical infrastructure data immediately available to service desk staff in context.

CA NSD 7 lets customers choose monthly subscriptions based on named- or concurrent-user licensing. The SaaS model also gives customers immediate access to any and all upgraded functionality as soon as it becomes available. CA NSD 7 is available directly from CA Technologies and from the company’s global partner network.

CA Technologies is also addressing the needs of customers looking to evolve their service management capabilities via traditional on-premise solutions with the latest release of CA Service Catalog. CA Service Catalog 12.8 empowers organizations to manage the delivery of services where, when, and how they are needed. It features a streamlined request and fulfillment UI that elevates the user experience and extends support for portal environments such as Liferay and Microsoft SharePoint.

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As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...