Catchpoint Adds Site Reachability Diagnostics to RUM Solution
October 01, 2018
Share this

Catchpoint announced it is adding site reachability diagnostics to its Real User Monitoring (RUM) solution.

This feature, available October 8, enables organizations to instantly know when real users cannot reach a web site, helping them quickly and proactively repair site availability problems for their users.

Organizations previously had no way of knowing if a given web site visitor could not access a site. Using Catchpoint RUM with Reachability Diagnostics, they can immediately learn when these events occur, as well as the root cause of the outage. If a site is unreachable through Google Chrome, it will automatically grant permission for reachability diagnostics to be relayed to the customer’s RUM data repository. This could include, for example, information such as a DNS outage in a particular region, a 404 error, or third-party outage.

“Site reachability diagnostics enriches our RUM data, helping organizations consistently stay a step ahead in detecting unplanned downtime,” says Mehdi Daoudi, CEO and co-founder of Catchpoint. “When used in concert with our Synthetic Monitoring, our customers can make powerful correlations to root out availability problems with superior accuracy and precision.”

Catchpoint’s RUM solution measures the interactions and behaviors of real users once they enter a website or application, helping organizations identify and prioritize areas for optimization. RUM data can reveal which are the most popular landing pages and conversion paths, and how performance patterns impact user behavior. For example, RUM data can reveal if a particular step within a multi-click conversion process is too slow, and how this impacts shopping cart abandonment rates.

Site reachability has traditionally been a blind spot within RUM, since measurements are only gathered once a real user has entered a site or application. This is why Catchpoint recommends combining RUM with synthetic monitoring – which simulates end-user traffic generated from the cloud to confirm reachability across geographies – to deliver the most comprehensive web performance (speed, availability) information.

The new feature requires no additional code deployments for Catchpoint RUM customers. It can be used alone or in concert with Synthetic Monitoring for maximum insights; for example: cross-referencing synthetic monitoring data with RUM reachability diagnostics to reinforce certainty of downtime in a particular region, and what factor is causing it.

“These new capabilities validate our mission to provide the richest, most contextual and actionable data and insights on digital service performance,” continues Daoudi. “As today’s end users grow increasingly intolerant of downtime, site reachability diagnostics within RUM offer another dimension for identifying and rectifying availability problems, thus reducing mean-time-to-repair (MTTR).”

Share this

The Latest

December 07, 2018

As more organizations embrace digital business, infrastructure and operations (I&O) leaders will need to evolve their strategies and skills to provide an agile infrastructure for their business. In fact, Gartner, Inc. said that 75 percent of I&O leaders are not prepared with the skills, behaviors or cultural presence needed over the next two to three years ...

December 06, 2018

Today there is an urgent need for Agents of Transformation, a new breed of technologist, primed to drive innovation and enable companies to thrive in the face of rapid technological advancement, according to The Agents of Transformation Report from AppDynamics, a Cisco company ...

December 05, 2018

One in four Global Fortune 2000 enterprises rank Internet of Things (IoT) deployment as the most important initiative in their organization, yet 90% experience barriers to effective implementation and expansion due to lack of IoT expertise and skills in-house, according to a new independent survey from VansonBourne ...

December 04, 2018

Nearly three-quarters (74%) of IT leaders are concerned that Internet of Things (IoT) performance problems could directly impact business operations and significantly damage revenues, according to a new report, entitled Overcoming the Complexity of Web-Scale IoT Applications: The Top 5 Challenges ...

December 03, 2018

Gartner highlighted the top strategic Internet of Things (IoT) technology trends that will drive digital business innovation from 2018 through 2023 ...

November 30, 2018

While 95 percent of organizations have a disaster recovery plan in place, 23 percent never test their plan, according to a new survey from Spiceworks ...

November 29, 2018

Cloud computing has clear and definite benefits. At the same time there is an excessive amount of vendor hype that it will fix a lot of problems which it will not. It can also create new problems with a lack of visibility and many IT professionals are disappointed with their leap to a pure cloud environment ...

November 28, 2018

In the world of digital experience monitoring (DEM) — where the end user experience is paramount — cloud-based nodes, along with a variety of other node types, are used to build a view of the end user's digital experience. But major companies are now depending solely on cloud nodes for DEM. Research from Catchpoint, in addition to real-world customer data, shows this is a mistake ...

November 27, 2018

Achieving success with cloud adoption remains an elusive challenge for many organizations. But why is that the case? After all, there are countless tools designed to facilitate the process of taking on-premises operations to the cloud ...

November 26, 2018

The results from the latest State of Testing Survey by SmartBear show that 80 percent of respondents are testing some kind of API or web service ...