Catchpoint's Digital Experience Intelligence Platform now integrates with BigPanda, giving IT operations and development teams the ability to correlate high-level incidents and streamline workflow associated with Catchpoint alerts.
“Our platform’s tight integration with Catchpoint is key to making our joint customers successful,” explains Assaf Resnick, CEO of BigPanda. “The combined value of our solutions provides large enterprise IT service operations teams the capabilities they need to meet or exceed service levels. Together we allow customers to deliver high performance and high availability at lower costs to the organizations they serve.”
BigPanda Inc. enables large enterprises to intelligently automate and scale IT Service Operations to meet the complex demands of the modern data center. The company’s Algorithmic Service Operations platform turns alert noise from fragmented infrastructure into actionable insights that speed the resolution of IT incidents.
Catchpoint’s Digital Experience Intelligence Platform works by measuring the performance and availability of websites, mobile sites, and applications. With this integration, IT teams can view end-user monitoring alerts from Catchpoint alongside alerts from other sources such as APM solutions, deployment tools, and ticketing systems to take advantage of BigPanda’s algorithmic correlation. Additionally, Catchpoint alerts can now be enriched with improved incident and escalation management within BigPanda.
“As organizations confront an increasingly complex IT landscape, we are seeing an uptick in demand to integrate performance monitoring alerts from Catchpoint into incident management systems such as BigPanda,” says Mehdi Daoudi, CEO and co-founder of Catchpoint. “Together, Catchpoint and BigPanda will equip IT teams to become more customer-centric, processing high-level incidents and reducing mean-time-to-repair.”
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