Catchpoint released DEX Sonar, a complete solution unifying real user, active, and device monitoring, complementing Catchpoint’s existing synthetic monitoring for employee applications.
Sonar fills an industry need for end-to-end visibility into the Digital Employee Experience (DEX), particularly for third-party SaaS applications.
DEX Sonar gains its visibility directly from an employee’s device via a browser extension and lightweight companion application running in the background. It provides visibility of the exact experiences employees have as they interact with SaaS or proprietary applications. Real-time and historical data on a SaaS application’s performance at global, local, and device levels ensure that organizations can mitigate, resolve, and often prevent service disruptions that affect productivity and morale.
DEX Sonar’s real user, active, and device monitoring solution complements Catchpoint’s recently announced DEX Synthetic Monitoring, deployed via on-premise nodes and across Catchpoint’s global node network to proactively scan for SaaS outages or slowdowns before they impact employees. With enterprises dependent on a large ecosystem of SaaS solutions, a blend of active and passive monitoring protects productivity, keeps employees happy, and holds software vendors accountable.
“Employees are increasingly reliant on SaaS applications, so disruptions like outages or slowdowns equate to lost productivity, employee dissatisfaction, and potentially lost business,” comments Mehdi Daoudi, CEO of Catchpoint. “We built our DEX platform to help enterprises take back control of SaaS applications, preempt incidents where possible, speed mean time to repair and hold vendors accountable to service level agreements (SLAs).”
With the shift to SaaS applications, where the vendor manages the code and infrastructure, businesses can no longer easily add telemetry to the application layer to monitor the user experience. Sonar injects the telemetry at the browser and reports via the companion Catchpoint application, offering visibility into the performance of SaaS applications.
With Catchpoint’s Digital Employee Experience (DEX) solutions, enterprises can now:
- Proactively monitor SaaS applications to stay ahead of potential issues;
- Get real user experience data, from real user locations;
- Combine real user and synthetic data to get the most comprehensive view of application performance - including baseline application availability, what a user experiences using the app, and identifying performance optimization paths;
- Pinpoint local connectivity issues before users are affected; and
- Ensure the delivery of promised services or secure SLA remuneration via expert data from a neutral party.
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