Catchpoint announced the Remote Digital Employee Experience Support Program, a free program designed to help assure business continuity during the COVID-19 crisis.
The program is available to the entire enterprise community as they confront an unprecedented spike in remote workers.
According to a recent survey, 44 percent of consumers with full-time jobs have already seen COVID-19 impact the way they do business. Many have cancelled travel plans and in-person meetings, and 40 percent are increasing their use of video conferencing. With this in mind, the Remote Employee Support Program leverages Catchpoint’s global monitoring capabilities to help businesses deliver the best possible digital experience to their employees.
“The COVID-19 outbreak has presented many challenges for the business community. We are seeing a significant uptick in inquiries regarding how to improve the employee experience for remote workers,” said Analyst Dion Hinchcliffe at Constellation Research. “A free remote employee support program is a welcomed move to support the enterprise IT community at a time of great need.”
“We want to support our fellow IT professionals in the community,” said Catchpoint CEO and cofounder, Mehdi Daoudi. “We know that many in the enterprise community may not be prepared for their entire workforce to suddenly work remotely. Our established expertise in helping global enterprises manage user experience means we can help companies prepare for a big surge in remote workers. While this will put an unprecedented pressure on their network, digital systems and applications, our program will provide them with much-needed support in these hugely challenging times.”
The completely free-of-charge program consists of three components:
- Alerting service for key digital collaboration and SaaS apps. Catchpoint is continually monitoring the top collaboration suites and SaaS applications commonly used by enterprises with its Global Monitoring Network that consists of 825 locations worldwide.
- Remote employee endpoint monitoring. Using the Catchpoint browser extension, remote employees can instantly discover what is slowing down their web apps and share the data directly with IT support teams to help resolve incidents faster.
- Enterprise Digital Experience Monitoring package. Catchpoint is offering enterprise nodes and endpoint monitors complimentary for 90 days. Catchpoint will engage with qualified companies for onboard and deployment of the service allowing them to manage employee experience, end-to-end.
In preparation for a surge in remote employees and to ensure the delivery of a great Digital Employee Experience, Catchpoint recommends that enterprise IT departments leverage the Free Catchpoint Program to:
- Ensure that key application hosting environments are properly provisioned to support the expected load and distribution of remote employees;
- Confirm that SaaS and other service providers can support all remote employee locations without performance limitations or degradation;
- Check that all remote employees can establish secure and reliable connectivity to apps and systems from their devices as needed;
- Verify that all users can access content, apps and email remotely in accordance with the company’s security policies, and proactively identify and fix potential network bottlenecks and security policy violations; and
- Quickly determine if any employee experience issues are caused by the user device, network problems, the Service Provider, the SaaS provider, or the application in the cloud or datacenter.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...