Catchpoint announced the latest evolution of its digital experience monitoring platform, supporting fully customizable visualization and dashboards to present unified synthetic and real user data, in real time, to make it easy to communicate and take action on digital experience intelligence.
IT leaders can now combine insight from active and passive monitoring programs on a single platform, and visualize analytics through any charting library or proprietary product to facilitate faster business decisions and reduce mean time to resolution (MTTR). This capability is becoming critical as businesses focus on the role of analytics in the user experience, requiring innovative ways to make information clear and actionable.
In addition to supporting customizable visualizations, Catchpoint’s unified digital experience monitoring platform incorporates new features to make it easier to organize and analyze data, including:
- Custom data views of complete real user data sets – not sample-based analyses – delivering highly flexible visualizations of analytics specific to business needs, e.g., the performance of critical pages in major cities at regular intervals over the past year.
- Automatically generated comparisons of proprietary website content performance vs. third-party-provided content, making it easy to identify whether issues are related to external service providers.
- SLA reports, defined by any timing or availability metric, delivered by email to key stakeholders to track SLA compliance of critical systems.
- New visualizations added to performance charts and available as dashboard widgets: bubble charts, RAG (red, amber, green) grid views, and word clouds to support simpler, clearer presentations of performance insights.
- Custom alert templates, supporting the inclusion of runbooks, playbooks, resolutions guidelines, contact instructions etc. with emailed alerts.
“The pressure on IT organizations to deliver amazing user experiences has never been greater. We founded Catchpoint because we knew first-hand how critical it was to capture and visualize performance data from both active monitoring and real users to fully understand the digital experience,” said Dritan Suljoti, Chief Product Officer and co-founder of Catchpoint. “Building a holistic platform represents the next major step in digital experience management, combining data sources to support advanced analytics and visualizations that help stakeholders across the enterprise to understand the business impact of IT ops decisions.”
The Latest
The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
