Catchpoint Updates Digital Experience Monitoring Platform
September 21, 2016
Share this

Catchpoint announced the latest evolution of its digital experience monitoring platform, supporting fully customizable visualization and dashboards to present unified synthetic and real user data, in real time, to make it easy to communicate and take action on digital experience intelligence.

IT leaders can now combine insight from active and passive monitoring programs on a single platform, and visualize analytics through any charting library or proprietary product to facilitate faster business decisions and reduce mean time to resolution (MTTR). This capability is becoming critical as businesses focus on the role of analytics in the user experience, requiring innovative ways to make information clear and actionable.

In addition to supporting customizable visualizations, Catchpoint’s unified digital experience monitoring platform incorporates new features to make it easier to organize and analyze data, including:

- Custom data views of complete real user data sets – not sample-based analyses – delivering highly flexible visualizations of analytics specific to business needs, e.g., the performance of critical pages in major cities at regular intervals over the past year.

- Automatically generated comparisons of proprietary website content performance vs. third-party-provided content, making it easy to identify whether issues are related to external service providers.

- SLA reports, defined by any timing or availability metric, delivered by email to key stakeholders to track SLA compliance of critical systems.

- New visualizations added to performance charts and available as dashboard widgets: bubble charts, RAG (red, amber, green) grid views, and word clouds to support simpler, clearer presentations of performance insights.

- Custom alert templates, supporting the inclusion of runbooks, playbooks, resolutions guidelines, contact instructions etc. with emailed alerts.

“The pressure on IT organizations to deliver amazing user experiences has never been greater. We founded Catchpoint because we knew first-hand how critical it was to capture and visualize performance data from both active monitoring and real users to fully understand the digital experience,” said Dritan Suljoti, Chief Product Officer and co-founder of Catchpoint. “Building a holistic platform represents the next major step in digital experience management, combining data sources to support advanced analytics and visualizations that help stakeholders across the enterprise to understand the business impact of IT ops decisions.”

Share this

The Latest

October 23, 2018

For anyone that's been in a war room, there's no denying that it can be an intense place. Teams go to the war room to win. But, the ideal outcome is a solid plan or solution designed to deliver the best outcome while utilizing the least resources. What are some of the key triggers that drive IT teams into the war room and how can you prepare yourself to contribute in a positive way? ...

October 22, 2018

With Black Friday and Cyber Monday just weeks away, Catchpoint has identified the top five technical items most likely to cause web or mobile shopping sites to perform poorly ...

October 19, 2018

APM is becoming more complex as the days go by. Server virtualization and cloud-based systems with containers and orchestration layers are part of this growing complexity, especially as the number of data sources increases and continues to change dynamically. To keep up with this changing environment, you will need to automate as many of your systems as possible. Open APIs can be an effective way to combat this scenario ...

October 18, 2018

Two years ago, Amazon, Comcast, Twitter and Netflix were effectively taken off the Internet for multiple hours by a DDoS attack because they all relied on a single DNS provider. Can it happen again? ...

October 17, 2018

We're seeing artificial intelligence for IT operations or "AIOps" take center stage in the IT industry. If AIOps hasn't been on your horizon yet, look closely and expect it soon. So what can we expect from automation and AIOps as it becomes more commonplace? ...

October 15, 2018

Use of artificial intelligence (AI) in digital commerce is generally considered a success, according to a survey by Gartner, Inc. About 70 percent of digital commerce organizations surveyed report that their AI projects are very or extremely successful ...

October 12, 2018

Most organizations are adopting or considering adopting machine learning due to its benefits, rather than with the intention to cut people’s jobs, according to the Voice of the Enterprise (VoTE): AI & Machine Learning – Adoption, Drivers and Stakeholders 2018 survey conducted by 451 Research ...

October 11, 2018

AI (Artificial Intelligence) and ML (Machine Learning) are the number one strategic enterprise IT investment priority in 2018 (named by 33% of enterprises), taking the top spot from container management (28%), and clearly leaving behind DevOps pipeline automation (13%), according to new EMA research ...

October 09, 2018

Although Windows and Linux were historically viewed as competitors, modern IT advancements have ensured much needed network availability between these ecosystems for redundancy, fault tolerance, and competitive advantage. Software that offers intelligent availability enables the dynamic transfer of data and its processing to the best execution environment for any given purpose. That may be on-premises, in the cloud, in containers, in Windows, or in Linux ...

October 04, 2018

TEKsystems released the results of its 2018 Forecast Reality Check, measuring the current impact of market conditions on IT initiatives, hiring, salaries and skill needs. Here are some key results ...