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Certificate-Related Outages Impact Most Businesses

Pete Goldin
APMdigest

Certificate-related outages negatively impact the reliability and availability of vital systems and services, according to a new study by Venafi.

“Certificates and keys are identity and access management for machines, just like user names and passwords are for humans,” said Kevin Bocek, VP of Security Strategy and Threat Intelligence at Venafi. “Certificates allow machines to communicate securely and that makes them an essential, but underappreciated, part of every organization’s digital ecosystem and our global digital economy. When certificates expire unexpectedly, critical services can be impacted. Unfortunately, most businesses do not have the visibility or tools necessary to manage this fundamental element of cyber security and operational availability effectively.”

The primary study findings include:

■ The majority (79 percent) of respondents suffered at least one certificate-related outage in 2016.

■ Over a third (38 percent) suffered more than six certificate-related outages in 2016.

■ Almost one in twenty (4 percent) suffered 100 or more certificate-related outages in 2016.

■ Almost two-thirds (64 percent) said their organizations could not respond to a certificate-related security event in six hours or less.

As the use of encryption explodes, the challenges connected with effective key and certificate management have proliferated. Recent research showed dramatic growth in the use of keys and certificates, especially among large organizations.

One of the primary drivers behind the surge in certificate usage is the explosion in the number of IP-enabled devices on business networks. Another challenge organizations face is the adoption of DevOps and Fast IT development processes that dramatically increase the number of certificates needed. This increase in certificates and their corresponding keys compounds the serious security vulnerabilities associated with cryptographic key and digital certificate mismanagement.

Many businesses are still unaware of the scale of this problem. Venafi customer data shows that the average organization found over 16,500 unknown keys and certificates of which they were not previously aware. Also, the new study shows that most companies do not have control over their key and certificate inventory, do not have an automated process for renewals and have no central record of when certificates are due to expire:

■ Almost two-thirds (65 percent) of organizations do not manage all their keys and certificates centrally.

■ Of those that do manage certificates centrally, 65 percent rely on security controls from their Certificate Authorities (CAs), which limit their visibility to certificates provided by the issuing CA.

“The good news is that certificate-related outages are completely preventable, but you need to understand the scale and the scope of the problem,” continued Bocek. “As we use more cloud services, IoT devices and DevOps automation, certificate usage is skyrocketing. To keep up with this expanding problem, organizations must automate the discovery, issuance, lifecycle, and remediation of all keys and certificates from the data center to the cloud to the IoT edge of their networks. Failure to do so puts the reliability and availability of critical services at risk and dramatically increases cyber security risks.”

Pete Goldin is Editor and Publisher of APMdigest

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Certificate-Related Outages Impact Most Businesses

Pete Goldin
APMdigest

Certificate-related outages negatively impact the reliability and availability of vital systems and services, according to a new study by Venafi.

“Certificates and keys are identity and access management for machines, just like user names and passwords are for humans,” said Kevin Bocek, VP of Security Strategy and Threat Intelligence at Venafi. “Certificates allow machines to communicate securely and that makes them an essential, but underappreciated, part of every organization’s digital ecosystem and our global digital economy. When certificates expire unexpectedly, critical services can be impacted. Unfortunately, most businesses do not have the visibility or tools necessary to manage this fundamental element of cyber security and operational availability effectively.”

The primary study findings include:

■ The majority (79 percent) of respondents suffered at least one certificate-related outage in 2016.

■ Over a third (38 percent) suffered more than six certificate-related outages in 2016.

■ Almost one in twenty (4 percent) suffered 100 or more certificate-related outages in 2016.

■ Almost two-thirds (64 percent) said their organizations could not respond to a certificate-related security event in six hours or less.

As the use of encryption explodes, the challenges connected with effective key and certificate management have proliferated. Recent research showed dramatic growth in the use of keys and certificates, especially among large organizations.

One of the primary drivers behind the surge in certificate usage is the explosion in the number of IP-enabled devices on business networks. Another challenge organizations face is the adoption of DevOps and Fast IT development processes that dramatically increase the number of certificates needed. This increase in certificates and their corresponding keys compounds the serious security vulnerabilities associated with cryptographic key and digital certificate mismanagement.

Many businesses are still unaware of the scale of this problem. Venafi customer data shows that the average organization found over 16,500 unknown keys and certificates of which they were not previously aware. Also, the new study shows that most companies do not have control over their key and certificate inventory, do not have an automated process for renewals and have no central record of when certificates are due to expire:

■ Almost two-thirds (65 percent) of organizations do not manage all their keys and certificates centrally.

■ Of those that do manage certificates centrally, 65 percent rely on security controls from their Certificate Authorities (CAs), which limit their visibility to certificates provided by the issuing CA.

“The good news is that certificate-related outages are completely preventable, but you need to understand the scale and the scope of the problem,” continued Bocek. “As we use more cloud services, IoT devices and DevOps automation, certificate usage is skyrocketing. To keep up with this expanding problem, organizations must automate the discovery, issuance, lifecycle, and remediation of all keys and certificates from the data center to the cloud to the IoT edge of their networks. Failure to do so puts the reliability and availability of critical services at risk and dramatically increases cyber security risks.”

Pete Goldin is Editor and Publisher of APMdigest

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Like most digital transformation shifts, organizations often prioritize productivity and leave security and observability to keep pace. This usually translates to both the mass implementation of new technology and fragmented monitoring and observability (M&O) tooling. In the era of AI and varied cloud architecture, a disparate observability function can be dangerous. IT teams will lack a complete picture of their IT environment, making it harder to diagnose issues while slowing down mean time to resolve (MTTR). In fact, according to recent data from the SolarWinds State of Monitoring & Observability Report, 77% of IT personnel said the lack of visibility across their on-prem and cloud architecture was an issue ...

In MEAN TIME TO INSIGHT Episode 23, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the NetOps labor shortage ... 

Technology management is evolving, and in turn, so is the scope of FinOps. The FinOps Foundation recently updated their mission statement from "advancing the people who manage the value of cloud" to "advancing the people who manage the value of technology." This seemingly small change solidifies a larger evolution: FinOps practitioners have organically expanded to be focused on more than just cloud cost optimization. Today, FinOps teams are largely — and quickly — expanding their job descriptions, evolving into a critical function for managing the full value of technology ...

Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...

In the modern enterprise, the conversation around AI has moved past skepticism toward a stage of active adoption. According to our 2026 State of IT Trends Report: The Human Side of Autonomous AI, nearly 90% of IT professionals view AI as a net positive, and this optimism is well-founded. We are seeing agentic AI move beyond simple automation to actively streamlining complex data insights and eliminating the manual toil that has long hindered innovation. However, as we integrate these autonomous agents into our ecosystems, the fundamental DNA of the IT role is evolving ...

AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.

The quietest week your engineering team has ever had might also be its best. No alarms going off. No escalations. No frantic Teams or Slack threads at 2 a.m. Everything humming along exactly as it should. And somewhere in a leadership meeting, someone looks at the metrics dashboard, sees a flat line of incidents and says: "Seems like things are pretty calm over there. Do we really need all those people?" ... I've spent many years in engineering, and this pattern keeps repeating ...