Cherwell Service Management is now available on Amazon Web Services (AWS) to deliver unified services and management for hybrid cloud environments.

This announcement is the first step in a broader collaboration between the companies to bring more efficient management of cloud environments to their shared customers’ service management environments, and, in several months, to expand access to Cherwell’s leading ITSM solution on AWS Marketplace.

“As enterprises continue to deepen their connections in the cloud, we aim to work with leaders in the space to continue to facilitate service management holistically – and that means anywhere they host infrastructure and data,” said Sam Gilliland, CEO of Cherwell. “Availability on AWS is an important part of today’s launch, making it easier for us to enable current customers to integrate cloud management seamlessly, and, in the near future – to offer simple access to Cherwell as a SaaS solution directly from the AWS Marketplace.”

To be most effective, ITSM solutions span an organization’s entire infrastructure environment, including on-premises, private and public cloud platforms. Cherwell’s new Cloud Management mergeable application (mApp) is made available with the AWS Quick Start: Cherwell Service Management connector and can allow customers to automate cloud provisioning and other cloud services in the AWS Service Catalog through the ITSM solution’s self-service portal.

Available now to Cherwell and AWS customers, this application enhances IT management and asset tracking process within an AWS account, to provide compliance, governance, and auto-remediation benefits such as:

- Standard AWS Access: Exposing standardized AWS Service Catalog resources directly within Cherwell’s self-service portal unifies usage across the company to simplify ongoing management.

- Seamless Cloud Workflows: Support for Amazon CloudWatch and AWS Config events trigger automatic incident creation to ensure priority observations are quickly and efficiently managed to resolution.

- Cloud Data Synchronization: Integration between AWS Config and the Cherwell CMDB speeds up time to analyze and resolve issues by directly aligning assets implemented within AWS to key business services.

- Strategic Cloud Management: Using ITIL standard processes for governance and approvals, Cherwell’s application can provide complete visibility.

Digital enterprises are looking for ways to increase efficiency by enabling employee self-service processes. The ability to access AWS cloud services from a common ITSM Self-Service portal offers customers improved productivity through automated provisioning, incident creation and configuration management database updates. It also helps customers support governance requirements while continuing to deliver cloud benefits such as agility and elasticity.

The application is available as a mApp within Cherwell’s mApp Exchange and as an AWS Quick Start. For more details or to download the solutions visit the Cherwell AWS product page and the AWS Quick Start page.

With AWS, Cherwell has made it easier for customers to deploy ITSM on AWS through a Bring-Your-Own-License (BYOL) offering on AWS Marketplace. Available now on AWS Marketplace, this solution enables existing and new customers of Cherwell to deploy their ITSM solution on AWS through license portability.

In several months, Cherwell Service Management Software-as-a-Service (SaaS) will be fully available for purchase on AWS Marketplace.

AWS Marketplace is a curated digital catalog that enables customers to find, buy, deploy, and manage third-party software and services for their businesses. AWS Marketplace includes thousands of software listings from popular categories such as security, networking, storage, machine learning, business intelligence, database, and DevOps and simplifies software licensing and procurement with flexible pricing options and multiple deployment methods.