Cherwell Expands Technology Alliance Partner Program
August 07, 2019
Share this

Cherwell Software has made changes to its Technology Alliance Partner (TAP) program to better enable interoperability for common customers and meet the growing demand for technology integrations to the service desk and across the enterprise.

The enhanced TAP program is focused on meeting the digital transformation needs of Cherwell’s growing base of global customers to make their delivery of services more effective and use of resources more efficient. Through the TAP ecosystem, Cherwell provides more value to current customers and drives business for the company and global technology partners.

“We know from a study we recently conducted that information workers in today’s workplaces greatly benefit when their work processes are connected seamlessly – regardless of what technology solution they’re using,” said Scott Gainey, chief marketing officer of Cherwell. “With the evolution of our technical partner program, we’re looking forward to deeper engagement with companies across the spectrum of technical enablement today.”

To facilitate seamless service in a multi-platform world, Cherwell Technology Alliance Partner BeyondTrust has enabled secure remote support within the Cherwell Service Management platform.

“IT service desks that operate with a high first contact resolution rate deploy remote support as a standard practice,” said Tim Byrne, Director of Technology Alliances at BeyondTrust. “The technology alliance partnership between BeyondTrust and Cherwell allows for a natural inroad for us to provide organizations with remote support and privileged access capabilities directly from the service desk.”

By partnering with Cherwell, partners receive a not-for-resale license key for Cherwell Service Management or another required product; product documentation and limited product support; access to joint marketing assets and initiatives; and additional benefits, including a referral element, depending on a partnership level.

Key Updates to the TAP Program:

- No-cost access to a TAP specific learning path to support innovation

- Access to joint marketing assets and templates to accelerate and enable go-to-market initiatives

- Dedicated partner account manager and compensation for referrals, based on partnership level: Associate, Premier, or Elite Associate: This level makes up the bulk of the technology alliance ecosystem and is comprised of companies of various sizes and use cases, which add value to a particular Cherwell implementation or set of customer circumstances.

- Premier: Building on the associate level, premier partners are typically leaders in their respective segment with a significant overlap of common customers, and rising demand for a strategic use case for those shared customers. At this level, referral activity is also taken into account.

- Elite: At the highest level, Cherwell looks for bi-directionally strategic partnerships. These select companies are invited to this level to collaborate on a significant go-to-market opportunity.

Share this

The Latest

August 21, 2019

For the first time, a majority of companies are putting mission critical apps in the cloud, according to the latest report by Cloud Foundry Foundation ...

August 20, 2019

The cloud continues to transform IT in every industry. But in order to migrate to the cloud, embrace these new technologies and truly evolve their business, organizations need an underlying network that can support digital transformation ...

August 19, 2019

One common infrastructure challenge arises with virtual private networks (VPNs). VPNs have long been relied upon to deliver the network connectivity and security enterprises required at a price they could afford. Organizations still routinely turn to them to provide internal and trusted third-parties with "secure" remote access to isolated networks. However, with the rise in mobile, IoT, multi- and hybrid-cloud, as well as edge computing, traditional enterprise perimeters are extending and becoming blurred ...

August 15, 2019

The configuration management database (CMDB), along with its more federated companion, the configuration management system (CMS), has been bathed in a deluge of negative opinions from all fronts — industry experts, vendors, and IT professionals. But from what recent EMA research on analytics, ITSM performance and other areas is indicating, those negative views seem to be missing out on a real undercurrent of truth — that CMDB/CMS alignments, whatever their defects, strongly skew to success in terms of overall IT progressiveness and effectiveness ...

August 14, 2019

The on-demand economy has transformed the way we move around, eat, learn, travel and connect at a massive scale. However, with disruption and big aspirations comes big, complex challenges. To take these challenges head-on, on-demand economy companies are finding new ways to deliver their services and products to an audience with ever-increasing expectations, and that's what we'll look at in this blog ...

August 13, 2019

To thrive in today's highly competitive digital business landscape, organizations must harness their "digital DNA." In other words, they need to connect all of their systems and databases — including various business applications, devices, big data and any instances of IoT and hybrid cloud environments — so they're accessible and actionable. By integrating all existing components and new technologies, organizations can gain a comprehensive, trusted view of their business functions, thereby enabling more agile deployment processes and ensuring scalable growth and relevance over the long-term ...

August 12, 2019

Advancements in technology innovation are happening so quickly, the decision of where and when to transform can be a moving target for businesses. When done well, digital transformation improves the customer experience while optimizing operational efficiency. To get there, enterprises must encourage experimentation to overcome organizational obstacles. In other words ...

August 08, 2019

IoT adoption is growing rapidly, and respondents believe 30% of their company’s revenue two years from now will be due to IoT, according to the new IoT Signals report from Microsoft Corp ...

August 07, 2019

It's been all over the news the last few months. After two fatal crashes, Boeing was forced to ground its 737. The doomed model is now undergoing extensive testing to get it back into service and production. Large organizations often tell stakeholders that even though all software goes through extensive testing, this type of thing “just happens.” But that is exactly the problem. While the human component of application development and testing won't go away, it can be eased and supplemented by far more efficient and automated methods to proactively determine software health and identify flaws ...

August 06, 2019

Despite significant investment in AI, many companies are still struggling to stabilize and scale their AI initiatives, according to State of Development and Operations of AI Applications 2019 from Dotscience ...