Cherwell Software announced enhancements to its Information Technology Service Management (ITSM) solution with Cherwell Service Management 9.6.
The company’s new release adds features to increase the speed and ease with which IT leaders, enterprise architects, business unit leaders, and transformation agents across organizations can provide services that transform business and work experiences.
“Service is the lifeblood of any business and we want to ensure a more seamless digital service experience for workers across organizations,” said Sam Gilliland, CEO of Cherwell. “By responding to our customers with these latest enhancements our aim is to empower them to make work flow across their enterprises and for their customers.”
Cherwell’s no-code platform continues to make service management customization and configuration fast and easy. Cherwell’s new release provides IT pros and employees a modern user interface, providing a more streamlined experience to make work flow with less constraint. The redesign puts more relevant information within view without wasting valuable time hunting through multiple forms and tabs.
More and more businesses are moving enterprise services to the cloud. Provisioning and management of cloud instances has never been easier with the help of an ITSM solution like Cherwell Service Management. Whether customers use Amazon Web Services (AWS) or Azure, Cherwell provides an agnostic platform for hosted-application governance. A new AWS mApp Solution now provides seamless integration between the Cherwell and AWS Service Catalogs to simplify approval and provisioning of new services, and configuration integration to ensure updates are automatically reflected in Cherwell’s CMDB.
You can now track user selections, such as mouse clicks and taps, in the Cherwell Service Management Portal using Google Analytics. Users can see page views for all pages for the site and for a specific time period or they can filter the list of pages to specific areas, such as the service catalog.
Cherwell GO! is for customers who want to get started quickly with Cherwell Service Management using a simplified, out-of-the-box approach. Cherwell GO! implementation offers a significant cost benefit and time to value for customers. It is a fixed-price, fixed-scope option to get Cherwell Service Management installed, configured, and live virtually instantly with Cherwell’s recommended workflows based on industry best practices. Cherwell GO! includes out-of-the-box configuration of incident, problem, and Knowledge Management processes, as well as the Cherwell Self-Service Portal. It also includes training and product walkthroughs for each module.
Cherwell is a robust and flexible service management platform designed to follow ITIL best practices within a highly-customizable structure that works with software and services customers choose. Cherwell introduced an Integration Platform as a Service (iPaaS) offering last summer in collaboration with Jitterbit. The company’s expanding Technical Alliance Partnership program includes leaders from across the ecosystem of digital transformation and hundreds of mApp mergeable applications technologies that expand the power of the Cherwell platform.
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