Skip to main content

Cherwell Software and Dell Establish Strategic Alliance

Cherwell Software announced a strategic technical alliance with Dell to deliver an expanded set of IT management features to their respective customers.

As part of this agreement, Cherwell’s IT service management (ITSM) capabilities will be an available integration from within the Dell KACE product for customers who wish to access Cherwell’s ITIL-compliant solution. Dell KACE’s endpoint management functionality will be integrated into Cherwell Service Management. The partnership signals Cherwell’s and Dell’s shared mission of helping enterprise customers manage and optimize their IT infrastructures — whether they are approaching it from a services or asset-centric perspective.

An initial integration between the products exists today, and the companies will work closely to build deeper and more comprehensive integrations through shared APIs.

“As organizations undergo a digital transformation to the 3rd Platform, IT will consist of increasingly heterogeneous and hybrid technologies that add significant complexity to IT service and support within the enterprise. More than ever, IT professionals need the ability to deliver services and support to business users that are leveraging disparate hardware and software platforms often across dispersed geographies,” said Robert Young, Research Director, ITSM and Client Virtualization software, IDC. “The Cherwell Software and Dell KACE technical alliance indicates both companies’ strong commitment in enabling IT organizations to optimize the delivery of services and support across increasingly complex and dynamic landscapes.”

For users of the Dell KACE K1000 Systems Management Appliance, Cherwell will provide the option of a powerful and complete ITSM solution with out-of-the-box support and workflow automation for 11 ITIL-processes. With Cherwell, Dell KACE customers can also take advantage of the industry’s most flexible ITSM licensing and deployment options, an infinitely customizable and extensible service management platform and a “customer-first” philosophy not offered by legacy and mega-ITSM vendors.

As a result of the integration, Cherwell users will be able to access data, automate processes and fulfill service requests relating to software distribution, patch management and IT asset inventory through a single pane of glass. In addition, Dell KACE’s detailed hardware and software inventory information for Microsoft Windows, Mac, and Linux systems can populate Cherwell’s Configuration Management Database (CMDB), providing service management staff with critical visibility into their IT infrastructures, and increasing both the speed and quality of IT service delivery.

“Our strategic relationship with Dell means our mutual customers can establish that critical, yet elusive link between their IT infrastructures and the services they deliver to business users,” said Vance Brown, CEO and Co-founder of Cherwell. “Without this link, IT teams can’t possibly keep up with the demands of their own internal customers, much less innovate in ways that create genuine business value. Our shared vision is to make it ridiculously easy for IT to automate routine processes, so they can tackle opportunities that truly move the business forward.”

“We are thrilled to be leveraging Cherwell’s technology to provide a complete, ITIL-compliant ITSM option to our enterprise customers,” said David Kloba, Vice President and General Manager of Endpoint Systems Management for Dell. “The ability to tie our systems management capabilities to the human processes that support them represents a huge leap forward in our customers’ abilities to reduce costs, focus on higher-value activities and, ultimately, accelerate favorable business outcomes.”

The Latest

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...

Despite the frustrations, every engineer we spoke with ultimately affirmed the value and power of OpenTelemetry. The "sucks" moments are often the flip side of its greatest strengths ... Part 2 of this blog covers the powerful advantages and breakthroughs — the "OTel Rocks" moments ...

OpenTelemetry (OTel) arrived with a grand promise: a unified, vendor-neutral standard for observability data (traces, metrics, logs) that would free engineers from vendor lock-in and provide deeper insights into complex systems ... No powerful technology comes without its challenges, and OpenTelemetry is no exception. The engineers we spoke with were frank about the friction points they've encountered ...

Enterprises are turning to AI-powered software platforms to make IT management more intelligent and ensure their systems and technology meet business needs for efficiency, lowers costs and innovation, according to new research from Information Services Group ...

The power of Kubernetes lies in its ability to orchestrate containerized applications with unparalleled efficiency. Yet, this power comes at a cost: the dynamic, distributed, and ephemeral nature of its architecture creates a monitoring challenge akin to tracking a constantly shifting, interconnected network of fleeting entities ... Due to the dynamic and complex nature of Kubernetes, monitoring poses a substantial challenge for DevOps and platform engineers. Here are the primary obstacles ...

The perception of IT has undergone a remarkable transformation in recent years. What was once viewed primarily as a cost center has transformed into a pivotal force driving business innovation and market leadership ... As someone who has witnessed and helped drive this evolution, it's become clear to me that the most successful organizations share a common thread: they've mastered the art of leveraging IT advancements to achieve measurable business outcomes ...

Cherwell Software and Dell Establish Strategic Alliance

Cherwell Software announced a strategic technical alliance with Dell to deliver an expanded set of IT management features to their respective customers.

As part of this agreement, Cherwell’s IT service management (ITSM) capabilities will be an available integration from within the Dell KACE product for customers who wish to access Cherwell’s ITIL-compliant solution. Dell KACE’s endpoint management functionality will be integrated into Cherwell Service Management. The partnership signals Cherwell’s and Dell’s shared mission of helping enterprise customers manage and optimize their IT infrastructures — whether they are approaching it from a services or asset-centric perspective.

An initial integration between the products exists today, and the companies will work closely to build deeper and more comprehensive integrations through shared APIs.

“As organizations undergo a digital transformation to the 3rd Platform, IT will consist of increasingly heterogeneous and hybrid technologies that add significant complexity to IT service and support within the enterprise. More than ever, IT professionals need the ability to deliver services and support to business users that are leveraging disparate hardware and software platforms often across dispersed geographies,” said Robert Young, Research Director, ITSM and Client Virtualization software, IDC. “The Cherwell Software and Dell KACE technical alliance indicates both companies’ strong commitment in enabling IT organizations to optimize the delivery of services and support across increasingly complex and dynamic landscapes.”

For users of the Dell KACE K1000 Systems Management Appliance, Cherwell will provide the option of a powerful and complete ITSM solution with out-of-the-box support and workflow automation for 11 ITIL-processes. With Cherwell, Dell KACE customers can also take advantage of the industry’s most flexible ITSM licensing and deployment options, an infinitely customizable and extensible service management platform and a “customer-first” philosophy not offered by legacy and mega-ITSM vendors.

As a result of the integration, Cherwell users will be able to access data, automate processes and fulfill service requests relating to software distribution, patch management and IT asset inventory through a single pane of glass. In addition, Dell KACE’s detailed hardware and software inventory information for Microsoft Windows, Mac, and Linux systems can populate Cherwell’s Configuration Management Database (CMDB), providing service management staff with critical visibility into their IT infrastructures, and increasing both the speed and quality of IT service delivery.

“Our strategic relationship with Dell means our mutual customers can establish that critical, yet elusive link between their IT infrastructures and the services they deliver to business users,” said Vance Brown, CEO and Co-founder of Cherwell. “Without this link, IT teams can’t possibly keep up with the demands of their own internal customers, much less innovate in ways that create genuine business value. Our shared vision is to make it ridiculously easy for IT to automate routine processes, so they can tackle opportunities that truly move the business forward.”

“We are thrilled to be leveraging Cherwell’s technology to provide a complete, ITIL-compliant ITSM option to our enterprise customers,” said David Kloba, Vice President and General Manager of Endpoint Systems Management for Dell. “The ability to tie our systems management capabilities to the human processes that support them represents a huge leap forward in our customers’ abilities to reduce costs, focus on higher-value activities and, ultimately, accelerate favorable business outcomes.”

The Latest

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...

Despite the frustrations, every engineer we spoke with ultimately affirmed the value and power of OpenTelemetry. The "sucks" moments are often the flip side of its greatest strengths ... Part 2 of this blog covers the powerful advantages and breakthroughs — the "OTel Rocks" moments ...

OpenTelemetry (OTel) arrived with a grand promise: a unified, vendor-neutral standard for observability data (traces, metrics, logs) that would free engineers from vendor lock-in and provide deeper insights into complex systems ... No powerful technology comes without its challenges, and OpenTelemetry is no exception. The engineers we spoke with were frank about the friction points they've encountered ...

Enterprises are turning to AI-powered software platforms to make IT management more intelligent and ensure their systems and technology meet business needs for efficiency, lowers costs and innovation, according to new research from Information Services Group ...

The power of Kubernetes lies in its ability to orchestrate containerized applications with unparalleled efficiency. Yet, this power comes at a cost: the dynamic, distributed, and ephemeral nature of its architecture creates a monitoring challenge akin to tracking a constantly shifting, interconnected network of fleeting entities ... Due to the dynamic and complex nature of Kubernetes, monitoring poses a substantial challenge for DevOps and platform engineers. Here are the primary obstacles ...

The perception of IT has undergone a remarkable transformation in recent years. What was once viewed primarily as a cost center has transformed into a pivotal force driving business innovation and market leadership ... As someone who has witnessed and helped drive this evolution, it's become clear to me that the most successful organizations share a common thread: they've mastered the art of leveraging IT advancements to achieve measurable business outcomes ...