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CIOs and CTOs View Agentic AI as Core to Future IT Operations

Significant improvements in operational resilience, more effective use of automation and faster time to market are driving optimism about IT spending in 2025, with a majority of leaders expecting their budgets to increase year-over-year, according to the 2025 State of Digital Operations Report from PagerDuty.

Image
PagerDuty

Source: PagerDuty

Survey results include:

  • 64% of respondents expect IT operations budgets to increase in 2025 to support continued investments in operational efficiency, resilience and excellence.
  • Enthusiasm for agentic AI is highest among CIOs and CTOs, with a majority (53%) viewing it as core to future IT operations.
  • Although automation has become more sophisticated and pervasive across all industries and regions, leaders cite two challenges as the top barriers to broader adoption: mitigating security risks and navigating a talent gap to ensure teams have the right skills and capabilities to drive and support automation across the organization.

In 2024, AI has evolved from a novelty technology to the cornerstone of modern IT operations. Survey respondents reported that they were experiencing the benefits of GenAI across many key performance indicators including:

  • Operational efficiency gains (37%)
  • Improved customer experiences (36%)
  • Better insights from data (38%)

Agentic AI is particularly poised to play a critical role within the next one to two years, with 88% of respondents viewing agentic AI to be either core or peripheral to future IT operations.

Looking ahead, cybersecurity is additionally expected to be a high priority in 2025. 71% of respondents expect an expansion of security and operations budgets in the next year, compared to only 14% who expect to see a consolidation. Security concerns are especially notable in industries that handle valuable intellectual property and emerging technologies. Media (95%) and tech (94%) companies report the highest priority for security. 

Methodology: The report is based on survey responses from more than 1,100 operations leaders across the North American, European, Middle Eastern, and African (EMEA) and Asia-Pacific and Japan (APJ) regions.

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CIOs and CTOs View Agentic AI as Core to Future IT Operations

Significant improvements in operational resilience, more effective use of automation and faster time to market are driving optimism about IT spending in 2025, with a majority of leaders expecting their budgets to increase year-over-year, according to the 2025 State of Digital Operations Report from PagerDuty.

Image
PagerDuty

Source: PagerDuty

Survey results include:

  • 64% of respondents expect IT operations budgets to increase in 2025 to support continued investments in operational efficiency, resilience and excellence.
  • Enthusiasm for agentic AI is highest among CIOs and CTOs, with a majority (53%) viewing it as core to future IT operations.
  • Although automation has become more sophisticated and pervasive across all industries and regions, leaders cite two challenges as the top barriers to broader adoption: mitigating security risks and navigating a talent gap to ensure teams have the right skills and capabilities to drive and support automation across the organization.

In 2024, AI has evolved from a novelty technology to the cornerstone of modern IT operations. Survey respondents reported that they were experiencing the benefits of GenAI across many key performance indicators including:

  • Operational efficiency gains (37%)
  • Improved customer experiences (36%)
  • Better insights from data (38%)

Agentic AI is particularly poised to play a critical role within the next one to two years, with 88% of respondents viewing agentic AI to be either core or peripheral to future IT operations.

Looking ahead, cybersecurity is additionally expected to be a high priority in 2025. 71% of respondents expect an expansion of security and operations budgets in the next year, compared to only 14% who expect to see a consolidation. Security concerns are especially notable in industries that handle valuable intellectual property and emerging technologies. Media (95%) and tech (94%) companies report the highest priority for security. 

Methodology: The report is based on survey responses from more than 1,100 operations leaders across the North American, European, Middle Eastern, and African (EMEA) and Asia-Pacific and Japan (APJ) regions.

Hot Topics

The Latest

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...