eG Innovations released the results of the first global survey - of more than 600 Citrix professionals - that explores the current state of Citrix performance management.
Here are some of the key survey findings:
■ Performance management is critical for the success of Citrix deployments. 97% of respondents consider performance management to be important for the expansion of their Citrix infrastructure. 86% of respondents consider performance as a key concern during migration of Citrix versions.
■ Citrix gets the blame whether the problem is Citrix related or not. The biggest performance challenge respondents face is that Citrix gets blamed for all user experience problems – even if the problem is not with the Citrix tiers. However, a majority of the time (65%), performance problems are NOT directly caused by the Citrix tiers.
■ Admins spend more time fire-fighting and troubleshooting performance problems. In over 60% of cases, respondents spend more than 30% of their time fire-fighting and troubleshooting performance problems. One of the key reasons is that Citrix performance management is still mostly manual.
■ Proactive alerting most important to Citrix professionals. A majority of respondents (68%) are looking to make Citrix performance management proactive, so they get alerted and can fix issues before users notice.
■ Most IT admins don’t benchmark their Citrix environment. Despite the interest in managing Citrix performance proactively, very few respondents have solid performance benchmarks of their Citrix infrastructure. 26% of respondents have NEVER conducted any performance benchmark. 18% conducted benchmarks only during migration.
The survey reveals that while performance and user experience is becoming more critical to the success of Citrix deployments, Citrix admins still struggle with information overload from too many silo tools that don’t provide a fast and easy answer to their performance questions. There is an opportunity for Citrix admins to upgrade their analytics capabilities with new tools that can provide actionable intelligence across all tiers and layers of the IT environment.
Srinivas Ramanathan is CEO and Founder of eG Innovations.
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