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Cloud Requires a New IT Employee to Manage Business Services

Russell Rothstein

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In today’s economy with sluggish job creation, there’s much talk about the change in skills required in today’s workforce. Drill down into the world of IT operations management, and there is an even greater shift happening, related not to the economy, but to cloud computing. The rapid adoption of private cloud architectures is creating ripple effects, not only on the way IT delivers services to its customers, but also on the types of skills IT requires to support these new architectures.

Cloud computing is heralding the most significant shift in IT skill sets since we displaced the armies of punch card operators with the IBM 3270. Cloud is a realization of utility computing, whereby shared resources, software, and information are provided to computers and other devices on demand. As Gartner says in a recent report, private cloud services “will require a cultural and political change inside of IT to see the role of operations move to being more proactive — requiring predefined policies, service levels and automated actions to take on the runtime environment, as opposed to the manual initiation of scripts or workflows. This requires very different skills over time — a shift away from rote work toward more planning, service analysis and a better understanding of service users in order to continually improve how the service is ultimately delivered.” (Source: Gartner “Key Considerations in the Development of a Private Cloud Architecture”).

The key phrase used by Gartner is that IT personnel will require “a better understanding of service users”, which means a better understanding of the business which is what’s driving the users to consume those IT services. In essence, cloud will necessitate IT to be more business focused. We have been talking about Business/IT alignment for too long now without sufficient progress; with the emergence of cloud models, this is no longer a choice – either IT upgrades to a business-centric service delivery function, or is ultimately to be replaced by outsourced cloud service providers that can provide utility computing services with greater cost efficiencies. That’s why Business Service Management must be at the center of your cloud management capabilities, in order to effectively plan for and manage cloud services from a business perspective.

To close up, it’s interesting to understand the new roles in IT that Gartner sees as emerging in order to support the delivery of new private cloud services:

  • Cloud service architect (new role): Designs and documents the end-to-end cloud platform
  • Portal developer: Develops interfaces that cloud consumers use to requisition services
  • Workflow specialist: Defines requirements for instantiating automated processes
  • Configuration management specialist: Develops consistent packaging and policy-conflict-free service deployment methods

We trust you are already filling these roles in your IT organization. And while these may not be the best job in the world, they most certainly beat a career as a roustabout.

Russell Rothstein is Founder and CEO, IT Central Station.

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Cloud Requires a New IT Employee to Manage Business Services

Russell Rothstein

Image removed.

In today’s economy with sluggish job creation, there’s much talk about the change in skills required in today’s workforce. Drill down into the world of IT operations management, and there is an even greater shift happening, related not to the economy, but to cloud computing. The rapid adoption of private cloud architectures is creating ripple effects, not only on the way IT delivers services to its customers, but also on the types of skills IT requires to support these new architectures.

Cloud computing is heralding the most significant shift in IT skill sets since we displaced the armies of punch card operators with the IBM 3270. Cloud is a realization of utility computing, whereby shared resources, software, and information are provided to computers and other devices on demand. As Gartner says in a recent report, private cloud services “will require a cultural and political change inside of IT to see the role of operations move to being more proactive — requiring predefined policies, service levels and automated actions to take on the runtime environment, as opposed to the manual initiation of scripts or workflows. This requires very different skills over time — a shift away from rote work toward more planning, service analysis and a better understanding of service users in order to continually improve how the service is ultimately delivered.” (Source: Gartner “Key Considerations in the Development of a Private Cloud Architecture”).

The key phrase used by Gartner is that IT personnel will require “a better understanding of service users”, which means a better understanding of the business which is what’s driving the users to consume those IT services. In essence, cloud will necessitate IT to be more business focused. We have been talking about Business/IT alignment for too long now without sufficient progress; with the emergence of cloud models, this is no longer a choice – either IT upgrades to a business-centric service delivery function, or is ultimately to be replaced by outsourced cloud service providers that can provide utility computing services with greater cost efficiencies. That’s why Business Service Management must be at the center of your cloud management capabilities, in order to effectively plan for and manage cloud services from a business perspective.

To close up, it’s interesting to understand the new roles in IT that Gartner sees as emerging in order to support the delivery of new private cloud services:

  • Cloud service architect (new role): Designs and documents the end-to-end cloud platform
  • Portal developer: Develops interfaces that cloud consumers use to requisition services
  • Workflow specialist: Defines requirements for instantiating automated processes
  • Configuration management specialist: Develops consistent packaging and policy-conflict-free service deployment methods

We trust you are already filling these roles in your IT organization. And while these may not be the best job in the world, they most certainly beat a career as a roustabout.

Russell Rothstein is Founder and CEO, IT Central Station.

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E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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Imagine a future where software, once a complex obstacle, becomes a natural extension of daily workflow — an intuitive, seamless experience that maximizes productivity and efficiency. This future is no longer a distant vision but a reality being crafted by the transformative power of Artificial Intelligence ...

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