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Cognizant and Nexthink Introduce Cognizant WorkNEXT™ Workplace Intelligence

Cognizant is teaming up with Nexthink to transform enterprise digital experience operations with Cognizant's WorkNEXT™ platform.

Under the agreement, Cognizant will apply its deep expertise in digital workplace services and its portfolio of tools with Nexthink's flagship product, Nexthink Infinity, to create a new joint offering, Cognizant WorkNEXT™ Workplace Intelligence.

Designed to drive improved workplace outcomes for clients across industries, the new joint offering is positioned to deliver a "Total Experience" to clients seeking enterprise digital workplace support against traditional, transactional experience solutions and services. It also aims to provide seamless, reliable experiences across the devices, applications and connectivity provided by workplace IT to reduce operational costs and improve user productivity.

"A great workplace experience leads to better employee engagement, well-being and improved productivity, particularly in light of the rise of hybrid work models," said Anna Elango, EVP and head of Cognizant's Core Technologies and Insights. "In the ongoing mission to attract and retain talent, we believe Cognizant WorkNEXT™ Workplace Intelligence powered by Nexthink will enable businesses to achieve greater workplace experience reliability and move from a reactive posture to pre-emptive resolution of challenges."

Cognizant and Nexthink together aim to transform enterprise IT support towards an intelligence-and-insights-driven posture, leveraging platform features that include:

- Experience observability: to measure 100 percent of real-time user end-point experience;

- Predictive intelligence: early detection of 80-100 percent of end-point performance degradation;

- User engagement: proactive notification and remediation of issues to reduce reactive support by 30-40 percent;

- Automated self-heal: low-code local and backend workflow automations for speedy, automatic issue resolution.

Ian Bancroft, Chief Revenue Officer, Nexthink, said, "Together, we can provide end-to-end solutions for proactive and intelligent IT support that enhance employee satisfaction and productivity, as well as drive improved talent outcomes, efficiency and cost reduction for enterprise clients across industries."

To bring optimal value from the WorkNEXT™ Workplace Intelligence offering, Cognizant has built seamless integrations into its technology stack, which includes WorkNEXT™ AI, WorkNEXT™ AR and WorkNEXT™ DigiHub. It has also built a competency on experience reliability engineering (ERE) that provides holistic digital experience reliability across client enterprise environments.

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Cognizant and Nexthink Introduce Cognizant WorkNEXT™ Workplace Intelligence

Cognizant is teaming up with Nexthink to transform enterprise digital experience operations with Cognizant's WorkNEXT™ platform.

Under the agreement, Cognizant will apply its deep expertise in digital workplace services and its portfolio of tools with Nexthink's flagship product, Nexthink Infinity, to create a new joint offering, Cognizant WorkNEXT™ Workplace Intelligence.

Designed to drive improved workplace outcomes for clients across industries, the new joint offering is positioned to deliver a "Total Experience" to clients seeking enterprise digital workplace support against traditional, transactional experience solutions and services. It also aims to provide seamless, reliable experiences across the devices, applications and connectivity provided by workplace IT to reduce operational costs and improve user productivity.

"A great workplace experience leads to better employee engagement, well-being and improved productivity, particularly in light of the rise of hybrid work models," said Anna Elango, EVP and head of Cognizant's Core Technologies and Insights. "In the ongoing mission to attract and retain talent, we believe Cognizant WorkNEXT™ Workplace Intelligence powered by Nexthink will enable businesses to achieve greater workplace experience reliability and move from a reactive posture to pre-emptive resolution of challenges."

Cognizant and Nexthink together aim to transform enterprise IT support towards an intelligence-and-insights-driven posture, leveraging platform features that include:

- Experience observability: to measure 100 percent of real-time user end-point experience;

- Predictive intelligence: early detection of 80-100 percent of end-point performance degradation;

- User engagement: proactive notification and remediation of issues to reduce reactive support by 30-40 percent;

- Automated self-heal: low-code local and backend workflow automations for speedy, automatic issue resolution.

Ian Bancroft, Chief Revenue Officer, Nexthink, said, "Together, we can provide end-to-end solutions for proactive and intelligent IT support that enhance employee satisfaction and productivity, as well as drive improved talent outcomes, efficiency and cost reduction for enterprise clients across industries."

To bring optimal value from the WorkNEXT™ Workplace Intelligence offering, Cognizant has built seamless integrations into its technology stack, which includes WorkNEXT™ AI, WorkNEXT™ AR and WorkNEXT™ DigiHub. It has also built a competency on experience reliability engineering (ERE) that provides holistic digital experience reliability across client enterprise environments.

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Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

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The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

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Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...

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Imagine a future where software, once a complex obstacle, becomes a natural extension of daily workflow — an intuitive, seamless experience that maximizes productivity and efficiency. This future is no longer a distant vision but a reality being crafted by the transformative power of Artificial Intelligence ...

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