REALTECH AG, a provider of software solutions for enterprise-wide IT management and SAP consultancy, is incorporating Compuware APM -- dynaTrace Data Center Real User Monitoring (DC RUM) -- into the latest release of its IT service management software, theGuard! Service Management Center.
This will enable REALTECH to enhance application performance driven by end user experience across SAP, web, non-web and cloud applications.
"We are excited to partner with Compuware to deliver world-class APM capabilities to our current and future customers of theGuard!," said Cornelia Pohl-Springer, Head of Product Management for theGuard! at REALTECH. "Our combined solution enables customers to have full visibility and control of their IT environments with high operational efficiency while ensuring customer satisfaction. Customers are able to quickly prioritize problems by business impact and get a complete view of all business processes from an end-user perspective."
Compuware's DC RUM solution is based on highly scalable agentless technology and offers the broadest application and technology platform support in the market. REALTECH theGuard! is Europe's leading provider of software for enterprise-wide IT service management. From managing applications and any type of IT-enabled business process, to monitoring networks and systems, theGuard! supports the most important aspects of IT Management today.
By integrating DC RUM functionality with theGuard! Service Management Center, REALTECH enhances its end-to-end APM capabilities. This joint offering allows REALTECH to provide complete visibility and coverage for SAP, web, non-web and cloud applications, and every type of landscape, including complex server farms, virtualized landscapes and cloud environments.
Now REALTECH customers can take advantage of the market-leading, real user monitoring capabilities of DC RUM that enables them to:
- manage application performance across the entire application delivery chain
- view real-time application performance from the end-users perspective
- find and resolve problems before they impact business results
- understand the business impact of poor performance for every transaction
The result is a reduction in IT total cost of ownership by dramatically increasing data center operational efficiency and support desk productivity, as well as improving end-user satisfaction. With fault domain isolation visibility across the entire application delivery chain, service slowdowns and disruptions that affect end-users can be identified and resolved faster. IT organizations can easily prioritize issues and problems based on business impact and resolve them before they impact company brand or revenue.
"With today's complex application environment, it is impossible to manage and control IT service quality with traditional operational management products," said Blair Drenner, Vice President of Strategic Business Development for Compuware's APM business unit. "This is particularly the case with business-critical applications like SAP and their complex ecosystems and integrations. In these environments, it is critical for IT organizations to gain a realistic view of service quality across the entire application delivery chain for every user and transaction."
"DC RUM provides the visibility required for immediate problem isolation and resolution," added Drenner. "Thousands of Compuware customers across the globe are experiencing the difference this makes for their business and IT organizations, and I am extremely pleased that REALTECH customers will be offered the same functionality integrated into their theGuard! portfolio."
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