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IT Leaders Lack Visibility to Create a Positive Digital Employee Experience

Three-fourths (75%) of IT leaders believe they can offer a consistent end-user experience for workers both in the office and offsite, yet 84% of respondents stated that they don't have a comprehensive measurement tool to track that experience, according to a new report from Nexthink, in collaboration with Pulse, QA titled Growing Pains.


The report highlights a clear disconnect between how IT leaders are spending and the impact it has on the employee experience.

In fact, while IT teams are planning to increase their budget and spend more in 2022, 56% of respondents will only spend 1%-10% of their budgets on employee experience tools.

And research shows that unreliable IT service and equipment is playing a major role in the Great Resignation, making finding a way to track experiences valuable to overall employee retention.

To attract and retain the workforce of today, IT leaders need to find proactive ways of monitoring for digital disruptions before it impacts employee experience. To create the positive digital experiences employees expect, IT leaders need to have complete visibility across applications, systems and devices — whether at home, in the office or somewhere in between. IT leaders cannot deliver a positive digital experience without first understanding the challenges employees face and the sentiment of their experiences.

Key findings from this study demonstrate:

■ Most businesses are planning to invest more in 2022 than they did in 2021 — 50% of business leaders plan to invest "somewhat more" and an additional 2% plan on investing substantially more in 2022.

■ The majority of business leaders surveyed felt lukewarm at best about their current employee survey tool — 66% claim poor response rates is the biggest challenge they face with their current employee survey tool, while 48% report they have no one to manage the survey process.

■ Contrary to their efforts to prioritize employees' digital experience, IT leaders do not have the proper tools or process in place to track the success of these efforts — 68% of leaders we polled either don't use a Digital Employee Experience (DEX) index or they only rely on a single metric. When asked if they'll use a DEX Calculation in 2022, 36% of leaders said they're either unsure or not planning on it.

"You can't enact change if you don't understand the problem," said Yassine Zaied, Chief Strategy Officer at Nexthink. "Employees have options and have set standards for themselves that organizations will need to live up to in order to retain talent. Whether they are remote, hybrid or in the office, they expect positive digital experiences. To get there, IT teams need to take a hands-on approach to monitoring and preventing digital issues from disrupting employees from getting their work done."

Leaders and IT teams should see themselves as the architects of the new digital workplace where employees are at the center. By focusing on their experience, IT teams can also drive the customers' experience. Every software tool that is being used, every Windows update, password reset, network connection — all of it plays an important role in shaping a company's productivity, employee and customer satisfaction, and profitability.

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Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

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IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

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2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

IT Leaders Lack Visibility to Create a Positive Digital Employee Experience

Three-fourths (75%) of IT leaders believe they can offer a consistent end-user experience for workers both in the office and offsite, yet 84% of respondents stated that they don't have a comprehensive measurement tool to track that experience, according to a new report from Nexthink, in collaboration with Pulse, QA titled Growing Pains.


The report highlights a clear disconnect between how IT leaders are spending and the impact it has on the employee experience.

In fact, while IT teams are planning to increase their budget and spend more in 2022, 56% of respondents will only spend 1%-10% of their budgets on employee experience tools.

And research shows that unreliable IT service and equipment is playing a major role in the Great Resignation, making finding a way to track experiences valuable to overall employee retention.

To attract and retain the workforce of today, IT leaders need to find proactive ways of monitoring for digital disruptions before it impacts employee experience. To create the positive digital experiences employees expect, IT leaders need to have complete visibility across applications, systems and devices — whether at home, in the office or somewhere in between. IT leaders cannot deliver a positive digital experience without first understanding the challenges employees face and the sentiment of their experiences.

Key findings from this study demonstrate:

■ Most businesses are planning to invest more in 2022 than they did in 2021 — 50% of business leaders plan to invest "somewhat more" and an additional 2% plan on investing substantially more in 2022.

■ The majority of business leaders surveyed felt lukewarm at best about their current employee survey tool — 66% claim poor response rates is the biggest challenge they face with their current employee survey tool, while 48% report they have no one to manage the survey process.

■ Contrary to their efforts to prioritize employees' digital experience, IT leaders do not have the proper tools or process in place to track the success of these efforts — 68% of leaders we polled either don't use a Digital Employee Experience (DEX) index or they only rely on a single metric. When asked if they'll use a DEX Calculation in 2022, 36% of leaders said they're either unsure or not planning on it.

"You can't enact change if you don't understand the problem," said Yassine Zaied, Chief Strategy Officer at Nexthink. "Employees have options and have set standards for themselves that organizations will need to live up to in order to retain talent. Whether they are remote, hybrid or in the office, they expect positive digital experiences. To get there, IT teams need to take a hands-on approach to monitoring and preventing digital issues from disrupting employees from getting their work done."

Leaders and IT teams should see themselves as the architects of the new digital workplace where employees are at the center. By focusing on their experience, IT teams can also drive the customers' experience. Every software tool that is being used, every Windows update, password reset, network connection — all of it plays an important role in shaping a company's productivity, employee and customer satisfaction, and profitability.

The Latest

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...