3 Key Findings from the Cyber Monday Web Performance Index
March 13, 2017

Sven Hammar
Apica

Share this

Online retailers stand to make a lot of money on Cyber Monday as long as their infrastructure can keep up with customers. If your company's site goes offline or substantially slows down, you're going to lose sales. And even top ecommerce sites experience performance or stability issues at peak loads, like Cyber Monday, according to Apica's Cyber Monday Web Performance Index.

The Cyber Monday Web Performance Index is built to gauge how well top sites in the market are performing. The purpose is to measure and rank the top-performing retail websites by examining elements like Document Object Model completion time, render time, minimum load time, and maximum load time. This year's index included the Internet Retailer Hot 100, which features a range of the most popular eCommerce sites on the Internet. Cyber Monday is, of course, an ideal day to test as these sites are pushed harder than at any other time of year, creating the right load testing conditions.

Key findings of the Cyber Monday Web Performance Index include:

1. Top 10 eCommerce Websites Are Healthy, But the Rest Are Lagging Behind

The top 10 rated websites are in excellent shape and only show cracks when the servers get overloaded with traffic. However, the servers are able to stay online and continue to function quickly enough to keep visitors on the site. Upwards of two-thirds of visitors will switch to a competitor's site if your company's site is too slow, so this factor is crucially important.

One study found top-rated sites like the Apple Store and Microsoft Store manage minimum load times (two seconds or less) under low-load conditions, but both experienced 10-second load times when visitors pushed the infrastructure under peak demand. Visitors may stick through modest increases, but they are likely to leave when load times explode to Keurig's 38-second, QVC's 131-second, and Avon's 147-second maximum load times.

2. Scaling and Stability Are a Major Issue Across the Industry

Hosting infrastructure that isn't built to scale can produce a very poor "stability" score, meaning there is a very substantial difference in the minimum and maximum load times. Even sites with optimized designs can crumble under demand if the infrastructure can't scale properly.

While the Apple Store's overall performance was fantastic, the site suffered a bit in stability metrics: 1.7-second load times fell to 10 seconds during the busiest periods. Costco's site scaled better, with consistent performance ranging between 1.8-2.9 seconds. Site operators can minimize load time increases with proper load testing and performance monitoring practices. The testing data helps businesses plan scaling infrastructure to grow with demand spikes, while avoiding cases where businesses overspend on more power than needed. 

3. Deception Through Progressive Page Loading Is the Key to Speed

Developers can work with the system by loading the page's basic functionalities as quickly as possible, and its auxiliary components afterward. This way, even if the page takes eight seconds to load, the visitor thinks it only took two.

Costco manages this well. The site's pages are very image-heavy, making it impossible to optimally compress the images and send them to a visitor's system in under three seconds. Instead, the page completes the DOM in just 2.1 seconds, allowing the user to start interacting with the page while the system loads off-screen content faster than the visitor can access it.

Read: 3 Ways to Improve Your Website for Cyber Monday

Sven Hammar is Chief Strategy Officer and Founder of Apica
Share this

The Latest

May 21, 2020

As cloud computing continues to grow, tech pros say they are increasingly prioritizing areas like hybrid infrastructure management, application performance management (APM), and security management to optimize delivery for the organizations they serve, according to SolarWinds IT Trends Report 2020: The Universal Language of IT ...

May 20, 2020

Businesses see digital experience as a growing priority and a key to their success, with execution requiring a more integrated approach across development, IT and business users, according to Digital Experiences: Where the Industry Stands ...

May 19, 2020

Fully 90% of those who use observability tooling say those tools are important to their team's software development success, including 39% who say observability tools are very important ...

May 18, 2020

As our production application systems continuously increase in complexity, the challenges of understanding, debugging, and improving them keep growing by orders of magnitude. The practice of Observability addresses both the social and the technological challenges of wrangling complexity and working toward achieving production excellence. New research shows how observable systems and practices are changing the APM landscape ...

May 14, 2020
Digital technologies have enveloped our lives like never before. Be it on the personal or professional front, we have become dependent on the accurate functioning of digital devices and the software running them. The performance of the software is critical in running the components and levers of the new digital ecosystem. And to ensure our digital ecosystem delivers the required outcomes, a robust performance testing strategy should be instituted ...
May 13, 2020

The enforced change to working from home (WFH) has had a massive impact on businesses, not just in the way they manage their employees and IT systems. As the COVID-19 pandemic progresses, enterprise IT teams are looking to answer key questions such as: Which applications have become more critical for working from home? ...

May 12, 2020

In ancient times — February 2020 — EMA research found that more than 50% of IT leaders surveyed were considering new ITSM platforms in the near future. The future arrived with a bang as IT organizations turbo-pivoted to deliver and support unprecedented levels and types of services to a global workplace suddenly working from home ...

May 11, 2020

The Internet of Things (IoT) is changing the world. From augmented reality advanced analytics to new consumer solutions, IoT and the cloud are together redefining both how we work and how we engage with our audiences. They are changing how we live, as well ...

May 07, 2020

Despite IT professionals' confidence in their ability to support today's much greater dependence on digital services, there is a rise in application performance errors reported by more than half of consumers, according to the Impact of COVID-19 on Digital Transformation survey from xMatters ...

May 06, 2020

The new normal includes not only periodic recurrences of Covid-19 outbreaks but also the periodic emergence of new global pandemics. This means putting in place at least three layers of digital business continuity practice ...