I was working in the data center, late one night
When my eyes beheld an eerie sight
For my infrastructure began to screech
And suddenly there was a breach …
Hey, it's Halloween, how could I not take advantage of the opportunity for a little IT-style "Monster Mash?"
The spookiest day of the year is here, and Halloween is actually a good reminder that trouble in the data center is always lurking just beneath the application surface, ready to wreak havoc at any moment.
So, in the spirit of Halloween, SolarWinds recently asked our THWACK community of IT professionals their deepest, darkest IT fears. While some are definitely good for a chuckle, and you'll probably just nod your head in agreement at others, the responses simply allude to the fact that in IT, if things can go wrong, they usually will, and how important it is to be prepared to address the many challenges that exist.
Here are a handful of the responses we got:
■ Stupidity. Yes, my number one fear is stupidity. Not mine, mind you, but others'. For example, I recently walked into a client's site and found a ton of power strips laying on the floor behind their telecom racks. It would have been so easy for someone to have simply tripped over one, unplugging it in the process. Doing so would have caused an outage to an entire manufacturing plant.
■ My greatest IT fear (and fear is general) is clowns on backhoes digging all around our facility looking for that undocumented fiber or twisted pair. (Shudder.)
■ My greatest fear is upper management not understanding the importance of redundancy. Our ERP system is at headquarters and all plants communicate with it almost nonstop for labels and shipping information to get product out. Having headquarters' WAN connection die and then needing to wait for hardware to arrive to replace it would bring business to a halt.
■ My leading fear is our monitoring software either taking an unscheduled dirt nap for some reason or otherwise becoming unavailable. Flying blind in this day and age is a scary proposition. It would indeed be a dark day.
■ Human error can be the worst nightmare of all. I've seen overly enthusiastic electricians and phone technicians cut lines they weren't supposed to.
■ Aside from my technological nightmares, my biggest fear is a server fan eating my beard. There are some devices out there (NexSAN SATABeast, anyone?) that have massive fans, and I've come close to being eaten alive a few times. Aside from the immediate pain, the call to support to get a replacement fan would be quite awkward...
■ My biggest fear? That a "new" and as of yet undetected vulnerability is wreaking havoc in my environment, letting bad guys take whatever data they want even as I write this … and that it then ends up on every news channel with our company logo big and bold.
■ Natural disasters are especially frightening to me as an IT professional, whether it be hurricanes, tornadoes or particularly earthquakes. I'm both curious (and not interested) in finding out the technological ramifications an earthquake would have in our data center and the subsequent ripple (no pun intended … OK, pun intended) effect throughout the organization. Not just server racks, but the smaller stuff, too, like all the creative ways an earthquake would kill spinning hard drives. (Though, if racks are just falling over, hard drives would probably be the least of our worries.)
■ I'm deathly afraid that there's ransomware living on some of our critical production and backup data without us knowing it, and then someone decides to pull the trigger and poof! All of our production and backup data are encrypted.
■ Weather in general has me always freaked out! Water and data centers don't mix well.
While data center-destroying clowns may not be so likely, some of these fears are definitely legitimate. Another fear many systems administrators have is staying relevant today and into the future, especially considering the continual and rapid rate of change we see in the data center (think hyperconvergence, the cloud and hybrid IT, microservices, containers, DevOps, serverless architecture, etc.). So, in closing, I thought I'd provide some advice I think may help:
Develop an application-centric mindset
What matters to the business most is that applications are working well all the time, because every business, and every component of every business, is now dependent on applications. The modern systems administrator needs to think about application uptime and performance first and foremost — end user experience metrics are now part of the CIO's SLA.
Use monitoring with discipline to be the "silent hero"
Given the importance of application uptime and performance, systems and application monitoring needs to become second nature. Systems administrators must implement and manage comprehensive monitoring solutions in order to optimize application performance, realign resources, identify early warning signs of problems and take proactive action. By finding and solving a problem before any end users even know there is a problem, the systems administrator becomes the "silent hero."
Embrace the role of strategic adviser rather than simply remaining a problem fixer
Thanks to the consumerization of technology, the control of many technology decisions has shifted from systems administrator to the end user. This means systems administrators should look to provide insight and advice to all parts of the business to help end users and department leaders make intelligent choices, rather than just responding to tickets.
Learn how to make the right technology decisions for the business
There is a myriad new technologies available to IT: from those mentioned above to IoT to big data. Systems administrators must be smart about choosing the technologies that can truly add value to the business and be able to integrate them when they reach the right level of maturity.
Always keep security top of mind
Whatever a systems administrator does, security needs to be a top priority. The sophistication of attacks is increasing and evolving just as quickly as organizations can prepare for them, sometimes faster. Exacerbating the issue is how much sensitive information companies are storing in today's era of Big Data. And the weakest link remain the end users. Today's systems administrators must continually take steps to ensure the security of their organizations' digital infrastructure.
Kong Yang is a Head Geek at SolarWinds.
The cloud has recently proven to be a vital tool for many organizations to deal with the COVID-19 pandemic by enabling employees to work from home. To me, COVID-19 has clearly shown that work doesn't need to happen at the office. It has strengthened our belief that working from home is going to be the norm for many. The move to the cloud introduces many technical challenges ...
Legacy tools traditionally utilized by IT organizations for alerting and on-premises performance monitoring are inadequate in this age of WFH and multi-cloud integration. A true Digital Experience Monitoring (DEM) strategy ensures that optimizing the end-user experience for these tools is critical for better performance and higher productivity ...
More than 80% of organizations have experienced a significant increase in pressure on digital services since the start of the COVID-19 pandemic, according to a new study conducted by PagerDuty ...
In Episode 9, Sean McDermott, President, CEO and Founder of Windward Consulting Group, joins the AI+ITOPS Podcast to discuss how the pandemic has impacted IT and is driving the need for AIOps ...
Michael Olson on the AI+ITOPS Podcast: "I really see AIOps as being a core requirement for observability because it ... applies intelligence to your telemetry data and your incident data ... to potentially predict problems before they happen."
Enterprise ITOM and ITSM teams have been welcoming of AIOps, believing that it has the potential to deliver great value to them as their IT environments become more distributed, hybrid and complex. Not so with DevOps teams. It's safe to say they've kept AIOps at arm's length, because they don't think it's relevant nor useful for what they do. Instead, to manage the software code they develop and deploy, they've focused on observability ...
The post-pandemic environment has resulted in a major shift on where SREs will be located, with nearly 50% of SREs believing they will be working remotely post COVID-19, as compared to only 19% prior to the pandemic, according to the 2020 SRE Survey Report from Catchpoint and the DevOps Institute ...
All application traffic travels across the network. While application performance management tools can offer insight into how critical applications are functioning, they do not provide visibility into the broader network environment. In order to optimize application performance, you need a few key capabilities. Let's explore three steps that can help NetOps teams better support the critical applications upon which your business depends ...
In Episode 8, Michael Olson, Director of Product Marketing at New Relic, joins the AI+ITOPS Podcast to discuss how AIOps provides real benefits to IT teams ...
Will Cappelli on the AI+ITOPS Podcast: "I'll predict that in 5 years time, APM as we know it will have been completely mutated into an observability plus dynamic analytics capability."