Derdack Launches Blackberry App for Management of IT Alerts
October 04, 2011
Share this

Derdack, provider of enterprise notification software, has launched Blackberry application which enhances the management of critical IT alerts and supports push notifications.

The app complements the functionality of IT management products such as Microsoft System Center Operations Manager (SCOM), Service Manager (SCSM), HP Operations Center, IBM Tivoli Monitoring, BMC Remedy and others. It empowers IT staff to remotely acknowledge, respond to and resolve incidents faster and more easily.

The new Enterprise Alert app for Blackberry provides full replication of the monitoring system event console via a standardized user interface which puts mobile incident management at the fingertips of IT staff. It provides remote access to each monitoring system directly from the app and allows users to acknowledge, manage and respond to critical incident tickets without the need to physically access the monitoring system via a console.

The app requires a server running Derdack’s Enterprise Alert software as a centralized hub consolidating events from multiple monitoring systems, using common Application Programming Interfaces (APIs) to connect to these systems. When an event is detected by the monitoring or helpdesk system it is sent to Enterprise Alert which intelligently filters, and prioritizes them and decides which notification workflow to initiate. Only the most important and urgent alerts are communicated to the relevant, responsible member of staff.

Enterprise Alert sends a smartphone push notification to the app running on the Blackberry. The user is alerted to the receipt of this notification and with a single tap on the touchscreen, can retrieve detailed information regarding a critical incident. This is also a more discrete method of communicating urgent notifications compared to a voice call for example. Additionally, the larger screen on the Blackberry offers several advantages over receiving alerts by SMS text as more contextual information can be included in the notification and the user can holistically browse all incidents rather than view them sequentially.

Staff can rapidly acknowledge an alert and initiate action from the IT monitoring system without leaving the app. Additional information such as pictures, text and diagrams can be appended to the alert. As part of the closed-loop notification cycle, this information is sent back to Enterprise Alert so that full tracking can take place and alerts escalated in the event of non-response.

Matthes Derdack, CEO of Derdack said, “It is likely that in five years the majority of IT support engineers will be relying on mobile devices such as smartphones and tablets for remote IT management. The Blackberry app allows users to more conveniently respond to critical incidents ‘on the go’. It extends the mobilization of IT management systems by enabling users to remotely receive and efficiently acknowledge incidents via a smartphone, thus accelerating the speed and accuracy of response.”

The Blackberry app is part of the latest Enterprise Alert installation package. Customers can deploy the app through the Blackberry Enterprise Server, directly from the Enterprise Alert portal, or via the Blackberry Desktop Manager.

Share this

The Latest

October 21, 2021

Scaling DevOps and SRE practices is critical to accelerating the release of high-quality digital services. However, siloed teams, manual approaches, and increasingly complex tooling slow innovation and make teams more reactive than proactive, impeding their ability to drive value for the business, according to a new report from Dynatrace, Deep Cloud Observability and Advanced AIOps are Key to Scaling DevOps Practices ...

October 20, 2021

Over three quarters (79%) of database professionals are now using either a paid-for or in-house monitoring tool, according to a new survey from Redgate Software ...

October 19, 2021

Gartner announced the top strategic technology trends that organizations need to explore in 2022. With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs' priorities must reflect the same business imperatives, which run through each of Gartner's top strategic tech trends for 2022 ...

October 18, 2021

Distributed tracing has been growing in popularity as a primary tool for investigating performance issues in microservices systems. Our recent DevOps Pulse survey shows a 38% increase year-over-year in organizations' tracing use. Furthermore, 64% of those respondents who are not yet using tracing indicated plans to adopt it in the next two years ...

October 14, 2021

Businesses are embracing artificial intelligence (AI) technologies to improve network performance and security, according to a new State of AIOps Study, conducted by ZK Research and Masergy ...

October 13, 2021

What may have appeared to be a stopgap solution in the spring of 2020 is now clearly our new workplace reality: It's impossible to walk back so many of the developments in workflow we've seen since then. The question is no longer when we'll all get back to the office, but how the companies that are lagging in their technological ability to facilitate remote work can catch up ...

October 12, 2021

The pandemic accelerated organizations' journey to the cloud to enable agile, on-demand, flexible access to resources, helping them align with a digital business's dynamic needs. We heard from many of our customers at the start of lockdown last year, saying they had to shift to a remote work environment, seemingly overnight, and this effort was heavily cloud-reliant. However, blindly forging ahead can backfire ...

October 07, 2021

SmartBear recently released the results of its 2021 State of Software Quality | Testing survey. I doubt you'll be surprised to hear that a "lack of time" was reported as the number one challenge to doing more testing, especially as release frequencies continue to increase. However, it was disheartening to see that a lack of time was also the number one response when we asked people to identify the biggest blocker to professional development ...

October 06, 2021

The role of the CIO is evolving with an increased focus on unlocking customer connections through service innovation, according to the 2021 Global CIO Survey. The study reveals the shift in the role of the CIO with the majority of CIO respondents stating innovation, operational efficiency, and customer experience as their top priorities ...

October 05, 2021

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home, according to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software ...