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Derdack Launches Blackberry App for Management of IT Alerts

Derdack, provider of enterprise notification software, has launched Blackberry application which enhances the management of critical IT alerts and supports push notifications.

The app complements the functionality of IT management products such as Microsoft System Center Operations Manager (SCOM), Service Manager (SCSM), HP Operations Center, IBM Tivoli Monitoring, BMC Remedy and others. It empowers IT staff to remotely acknowledge, respond to and resolve incidents faster and more easily.

The new Enterprise Alert app for Blackberry provides full replication of the monitoring system event console via a standardized user interface which puts mobile incident management at the fingertips of IT staff. It provides remote access to each monitoring system directly from the app and allows users to acknowledge, manage and respond to critical incident tickets without the need to physically access the monitoring system via a console.

The app requires a server running Derdack’s Enterprise Alert software as a centralized hub consolidating events from multiple monitoring systems, using common Application Programming Interfaces (APIs) to connect to these systems. When an event is detected by the monitoring or helpdesk system it is sent to Enterprise Alert which intelligently filters, and prioritizes them and decides which notification workflow to initiate. Only the most important and urgent alerts are communicated to the relevant, responsible member of staff.

Enterprise Alert sends a smartphone push notification to the app running on the Blackberry. The user is alerted to the receipt of this notification and with a single tap on the touchscreen, can retrieve detailed information regarding a critical incident. This is also a more discrete method of communicating urgent notifications compared to a voice call for example. Additionally, the larger screen on the Blackberry offers several advantages over receiving alerts by SMS text as more contextual information can be included in the notification and the user can holistically browse all incidents rather than view them sequentially.

Staff can rapidly acknowledge an alert and initiate action from the IT monitoring system without leaving the app. Additional information such as pictures, text and diagrams can be appended to the alert. As part of the closed-loop notification cycle, this information is sent back to Enterprise Alert so that full tracking can take place and alerts escalated in the event of non-response.

Matthes Derdack, CEO of Derdack said, “It is likely that in five years the majority of IT support engineers will be relying on mobile devices such as smartphones and tablets for remote IT management. The Blackberry app allows users to more conveniently respond to critical incidents ‘on the go’. It extends the mobilization of IT management systems by enabling users to remotely receive and efficiently acknowledge incidents via a smartphone, thus accelerating the speed and accuracy of response.”

The Blackberry app is part of the latest Enterprise Alert installation package. Customers can deploy the app through the Blackberry Enterprise Server, directly from the Enterprise Alert portal, or via the Blackberry Desktop Manager.

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Derdack Launches Blackberry App for Management of IT Alerts

Derdack, provider of enterprise notification software, has launched Blackberry application which enhances the management of critical IT alerts and supports push notifications.

The app complements the functionality of IT management products such as Microsoft System Center Operations Manager (SCOM), Service Manager (SCSM), HP Operations Center, IBM Tivoli Monitoring, BMC Remedy and others. It empowers IT staff to remotely acknowledge, respond to and resolve incidents faster and more easily.

The new Enterprise Alert app for Blackberry provides full replication of the monitoring system event console via a standardized user interface which puts mobile incident management at the fingertips of IT staff. It provides remote access to each monitoring system directly from the app and allows users to acknowledge, manage and respond to critical incident tickets without the need to physically access the monitoring system via a console.

The app requires a server running Derdack’s Enterprise Alert software as a centralized hub consolidating events from multiple monitoring systems, using common Application Programming Interfaces (APIs) to connect to these systems. When an event is detected by the monitoring or helpdesk system it is sent to Enterprise Alert which intelligently filters, and prioritizes them and decides which notification workflow to initiate. Only the most important and urgent alerts are communicated to the relevant, responsible member of staff.

Enterprise Alert sends a smartphone push notification to the app running on the Blackberry. The user is alerted to the receipt of this notification and with a single tap on the touchscreen, can retrieve detailed information regarding a critical incident. This is also a more discrete method of communicating urgent notifications compared to a voice call for example. Additionally, the larger screen on the Blackberry offers several advantages over receiving alerts by SMS text as more contextual information can be included in the notification and the user can holistically browse all incidents rather than view them sequentially.

Staff can rapidly acknowledge an alert and initiate action from the IT monitoring system without leaving the app. Additional information such as pictures, text and diagrams can be appended to the alert. As part of the closed-loop notification cycle, this information is sent back to Enterprise Alert so that full tracking can take place and alerts escalated in the event of non-response.

Matthes Derdack, CEO of Derdack said, “It is likely that in five years the majority of IT support engineers will be relying on mobile devices such as smartphones and tablets for remote IT management. The Blackberry app allows users to more conveniently respond to critical incidents ‘on the go’. It extends the mobilization of IT management systems by enabling users to remotely receive and efficiently acknowledge incidents via a smartphone, thus accelerating the speed and accuracy of response.”

The Blackberry app is part of the latest Enterprise Alert installation package. Customers can deploy the app through the Blackberry Enterprise Server, directly from the Enterprise Alert portal, or via the Blackberry Desktop Manager.

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Shadow AI represents both the greatest governance risk and the biggest strategic opportunity in the enterprise. Organizations that will thrive are those that address the security threats and reframe shadow AI as a strategic indicator of genuine business needs. IT leaders must shift from playing defense to proactively building transparent, collaborative, and secure AI ecosystems that employees feel empowered to use ...

In today's enterprise landscape, two seismic shifts are converging: the mainstreaming of hybrid work and the rapid adoption of AI-enhanced applications. While both promise productivity gains and competitive advantage, they also expose a hidden Achilles' heel, application performance ...

To examine the growing gap between how software is built and how secure it is, Security Journey brought together a panel of seasoned developers, security leaders, and AI experts for a roundtable discussion on Closing the Security Gap in AI ... Together, they explored the real-world challenges organizations are grappling with when it comes to software development leveraging AI, from fragile governance frameworks and inconsistent policy enforcement to the growing over-reliance on AI generated code ...

A new study by the IBM Institute for Business Value reveals that enterprises are expected to significantly scale AI-enabled workflows, many driven by agentic AI, relying on them for improved decision making and automation. The AI Projects to Profits study revealed that respondents expect AI-enabled workflows to grow from 3% today to 25% by the end of 2025. With 70% of surveyed executives indicating that agentic AI is important to their organization's future, the research suggests that many organizations are actively encouraging experimentation ...

Respondents predict that agentic AI will play an increasingly prominent role in their interactions with technology vendors over the coming years and are positive about the benefits it will bring, according to The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience, a report from Cisco ...

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Artificial intelligence (AI) is core to observability practices, with some 41% of respondents reporting AI adoption as a core driver of observability, according to the State of Observability for Financial Services and Insurance report from New Relic ...

Application performance monitoring (APM) is a game of catching up — building dashboards, setting thresholds, tuning alerts, and manually correlating metrics to root causes. In the early days, this straightforward model worked as applications were simpler, stacks more predictable, and telemetry was manageable. Today, the landscape has shifted, and more assertive tools are needed ...

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