Production Issues Take Longer to Solve Despite Advancements in Observability
April 25, 2022
Share this

Despite all of the advancement and maturity of observability systems, production issues take longer to resolve, according to the DevOps Pulse 2022 Report from

DevOps Pulse 2022 respondents consistently reported increasing complexity across their cloud environments — driven by everything from expanding microservices architecture to the proliferation and complexity of observability tools themselves — meaning they are struggling to maintain clear visibility, quickly resolve production issues and manage related monitoring costs.

64% of respondents reported an average MTTR of over an hour compared to 47% reported in the DevOps Pulse 2021.

What's more, 53.4% of respondents surveyed last year claimed to have resolved production issues within an hour on average — this year, that number dropped to 35.94%. This trend is being driven by factors ranging from growing cloud data volumes and systems complexity, to issues of observability tool sprawl, and the need for greater expertise among DevOps teams.

Additional key findings identified in the report include:

Observability costs and data volumes are growing concerns

27% of respondents ranked total cost of ownership and the large volumes of data being ingested into the tools among their main challenges in maintaining effective observability.

Observability is maturing

Some 77% of respondents rated their efforts over 3 on a scale of 1-5 when asked to indicate how extensive and mature their observability strategy has become — compared to last year, when more than 30% of respondents indicated a low score of two or less.

This is combined with a palpable increase in observability tool sprawl. 22% of those surveyed indicated their organization uses 5 or more observability tools, compared to 11% last year.

Open source capabilities are widely used

Open source capabilities are widely used by 90% of respondents. Open Source observability is the most common way to deploy observability.

A shared services model is growing in popularity

Over 85% of respondents indicated that their organizations operate using a shared services observability model in which a central team is responsible for implementing and maintaining tooling for other stakeholders such as app developers, SREs and DevOps teams.

Tools are further diversifying

This year’s survey responses highlighted the full range of observability tools in use by practitioners including log management and analysis (67%), and infrastructure monitoring (59%), followed somewhat behind by distributed tracing (27%) and APM (22%). Meanwhile some 21% said that they have deployed all of these capabilities

"Essentially, the 2022 DevOps Pulse Report reveals that there is too much data and the current model for observability is broken," says Tomer Levy, CEO of "As practices and implementations expand, organizations are becoming more concerned about the impact of data volumes on production quality and cost. In addition to offering an analysis of the evolving landscape, DevOps Pulse 2022 calls on organizations to think carefully about the impact of Kubernetes and Microservices and constantly evaluate telemetry data value and hygiene."

By closely tracking and analyzing data that is central to core observability requirements and finding ways to reduce MTTR despite identified challenges, organizations can better calculate associated spending and ROI. Emphasizing these factors combined with an increased focus on application and data security solve the challenges identified by DevOps teams and observability practitioners.

Share this

The Latest

February 06, 2023

This year 2023, at a macro level we are moving from an inflation economy to a recession and uncertain economy and the general theme is certainly going to be "Doing More with Less" and "Customer Experience is the King." Let us examine what trends and technologies will play a lending hand in these circumstances ...

February 02, 2023

As organizations continue to adapt to a post-pandemic surge in cloud-based productivity, the 2023 State of the Network report from Viavi Solutions details how end-user awareness remains critical and explores the benefits — and challenges — of cloud and off-premises network modernization initiatives ...

February 01, 2023

In the network engineering world, many teams have yet to realize the immense benefit real-time collaboration tools can bring to a successful automation strategy. By integrating a collaboration platform into a network automation strategy — and taking advantage of being able to share responses, files, videos and even links to applications and device statuses — network teams can leverage these tools to manage, monitor and update their networks in real time, and improve the ways in which they manage their networks ...

January 31, 2023

A recent study revealed only an alarming 5% of IT decision makers who report having complete visibility into employee adoption and usage of company-issued applications, demonstrating they are often unknowingly careless when it comes to software investments that can ultimately be costly in terms of time and resources ...

January 30, 2023

Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see. Unfortunately, this continues a trend. According to EMA's latest research, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities ...

January 26, 2023

As enterprises work to implement or improve their observability practices, tool sprawl is a very real phenomenon ... Tool sprawl can and does happen all across the organization. In this post, though, we'll focus specifically on how and why observability efforts often result in tool sprawl, some of the possible negative consequences of that sprawl, and we'll offer some advice on how to reduce or even avoid sprawl ...

January 25, 2023

As companies generate more data across their network footprints, they need network observability tools to help find meaning in that data for better decision-making and problem solving. It seems many companies believe that adding more tools leads to better and faster insights ... And yet, observability tools aren't meeting many companies' needs. In fact, adding more tools introduces new challenges ...

January 24, 2023

Driven by the need to create scalable, faster, and more agile systems, businesses are adopting cloud native approaches. But cloud native environments also come with an explosion of data and complexity that makes it harder for businesses to detect and remediate issues before everything comes to a screeching halt. Observability, if done right, can make it easier to mitigate these challenges and remediate incidents before they become major customer-impacting problems ...

January 23, 2023

The spiraling cost of energy is forcing public cloud providers to raise their prices significantly. A recent report by Canalys predicted that public cloud prices will jump by around 20% in the US and more than 30% in Europe in 2023. These steep price increases will test the conventional wisdom that moving to the cloud is a cheap computing alternative ...

January 19, 2023

Despite strong interest over the past decade, the actual investment in DX has been recent. While 100% of enterprises are now engaged with DX in some way, most (77%) have begun their DX journey within the past two years. And most are early stage, with a fourth (24%) at the discussion stage and half (49%) currently transforming. Only 27% say they have finished their DX efforts ...