Digital Transformation Drives Significant Business Performance Improvement
Gains Increase with Accelerated Adoption of Best Practices Such as Agile and DevOps
September 30, 2016

Kieran Taylor
Broadcom

Share this

A new survey by CA Technologies – Keeping Score: Why Digital Transformation Matters – demonstrates the strong connection between business performance and the technologies and practices that underpin digital transformation, yet reveals a significant opportunity for growth. The global study of senior level business and IT executives study further revealed that deepening adoption of practices such as agile, DevOps, API management and identity-centric security boosts business impact by up to 52 percent.

“The ascendancy of customer experience today is driving technology – specifically software – into the heart of every company’s business model,” said Otto Berkes, CTO at CA Technologies. In his new book – Digitally Remastered: Building Software into Your Business DNA – Berkes notes that, “The road to the future involves the creation of a modern software factory that thrives on an agile and efficient software development process that is constantly translating customer need into delivered experience.”

The research also introduces the Digital Transformation Business Impact Scorecard (BIS), a global ranking of countries and industries across 14 key performance indicators (KPIs) critical for digital transformation success.

The scorecard results clearly indicate that digital transformation is paying off with tangible benefits as respondents reported:

■ 74 percent report improvement in customer experience

■ 76 percent report improvement in digital reach

■ 33 percent increase in speed to market

■ 40 percent increase in customer satisfaction

■ 37 percent increase in new business revenue

Developing Countries Top the List

Against a global average BIS score of 53, many developing countries top the list – India (79), Thailand (71), Brazil (69), Indonesia (66) and Malaysia (64). The US scored 57 and all of the European countries scored lower.

Emerging and developing economies have more ability than mature countries to start their digital transformation efforts with a “clean slate” approach that has less legacy environments to deal with. Therefore, the payoffs can be faster and more significant.

From a vertical sector perspective, the top 5 industries were telecoms (59), banking & financial services (57), public sector (56), retail (54) and healthcare (53). The surprise performance of the public sector reconfirms the strong emphasis governments have been placing on leveraging the app economy and digital transformation to provide more jobs, increase tax revenue and provide better services to their citizens.

The research also explored the key technology choices and best practices businesses are deploying in their digital transformation efforts and what effect they have on business performance. To measure the impact, the research mapped the level of maturity of adoption of these practices against their Business Impact Scorecard results and found:

■ Expanding agile practices beyond development to embrace the entire enterprise boosts digital transformation business performance by 33 percent.

■ Building DevOps practices into the culture of the organization increase performance on the BIS by 35 percent.

■ Applying a more managed, life-cycle approach to APIs increases business impact scores by 52 percent.

■ Deploying identity-centric security which uses context, behavioral analytics and more adaptive and predictive approaches to breach detection boosts digital transformation business performance by 24 percent.

“Clearly, digital transformation is a journey and a common element in process improvement. With the critical role software now plays in helping customers execute their digital strategies, you could be doing well today, but you could be doing even better tomorrow. Becoming more advanced in the adoption of these key enabling technologies and practices should be at the top of every business executive’s agenda,” Berkes concluded.

Kieran Taylor is Senior Principal Product Manager for APM, CA Technologies .

Kieran Taylor is Head of AIOps Product Marketing at Broadcom
Share this

The Latest

May 26, 2020

Nearly 3,700 people told GitLab about their DevOps journeys. Respondents shared that their roles are changing dramatically, no matter where they sit in the organization. The lines surrounding the traditional definitions of dev, sec, ops and test have blurred, and as we enter the second half of 2020, it is perhaps more important than ever for companies to understand how these roles are evolving ...

May 21, 2020

As cloud computing continues to grow, tech pros say they are increasingly prioritizing areas like hybrid infrastructure management, application performance management (APM), and security management to optimize delivery for the organizations they serve, according to SolarWinds IT Trends Report 2020: The Universal Language of IT ...

May 20, 2020

Businesses see digital experience as a growing priority and a key to their success, with execution requiring a more integrated approach across development, IT and business users, according to Digital Experiences: Where the Industry Stands ...

May 19, 2020

Fully 90% of those who use observability tooling say those tools are important to their team's software development success, including 39% who say observability tools are very important ...

May 18, 2020

As our production application systems continuously increase in complexity, the challenges of understanding, debugging, and improving them keep growing by orders of magnitude. The practice of Observability addresses both the social and the technological challenges of wrangling complexity and working toward achieving production excellence. New research shows how observable systems and practices are changing the APM landscape ...

May 14, 2020
Digital technologies have enveloped our lives like never before. Be it on the personal or professional front, we have become dependent on the accurate functioning of digital devices and the software running them. The performance of the software is critical in running the components and levers of the new digital ecosystem. And to ensure our digital ecosystem delivers the required outcomes, a robust performance testing strategy should be instituted ...
May 13, 2020

The enforced change to working from home (WFH) has had a massive impact on businesses, not just in the way they manage their employees and IT systems. As the COVID-19 pandemic progresses, enterprise IT teams are looking to answer key questions such as: Which applications have become more critical for working from home? ...

May 12, 2020

In ancient times — February 2020 — EMA research found that more than 50% of IT leaders surveyed were considering new ITSM platforms in the near future. The future arrived with a bang as IT organizations turbo-pivoted to deliver and support unprecedented levels and types of services to a global workplace suddenly working from home ...

May 11, 2020

The Internet of Things (IoT) is changing the world. From augmented reality advanced analytics to new consumer solutions, IoT and the cloud are together redefining both how we work and how we engage with our audiences. They are changing how we live, as well ...

May 07, 2020

Despite IT professionals' confidence in their ability to support today's much greater dependence on digital services, there is a rise in application performance errors reported by more than half of consumers, according to the Impact of COVID-19 on Digital Transformation survey from xMatters ...