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Digital Transformation Programs Are Leaving Workers Behind

Sandeep Kishore
Zensar

The lack of proper IT tools is killing the morale of white-collar and higher-level professionals in the US, according to new research from Zensar.

More than half of such professionals involved in the study, titled Living Digital Survey, said their company's digital transformation priorities are focused on how to increase profits instead of empowering workers.

Most also said that IT tools play a key role in productivity, and nearly a third said having the proper IT tools makes them happier.

In addition, close to half said if their company's digital transformation priorities focused more on how to empower people, morale would improve.

Outfitting Workers with the Proper IT Tools Is a Win-Win

More than three-fourths (76%) of the 1,000-plus survey group said having the digital tools they need at work makes them more productive. More than half (53%) said it makes them more successful. The same share said they would be more empowered to better manage workflow if provided with the IT tools they needed, and 42% said it speeds up boring tasks.

42% also said it would result in better worker morale. A third said it makes them smarter. Nearly as many (28%) said it makes them happier. And 38% said a focus on worker empowerment via IT would allow the company itself to change faster.

Yet Many Companies Don't Do It – and the Fear Factor May Be to Blame

At least a third of these professionals indicated that fear could be preventing their employers from outfitting them with all the digital tools they need to succeed at work. Nearly a third (31%) said their company has a wait-and-see approach to new technology. More than that (44%) said their employers are too concerned with incremental expenses to invest in new technology.

Supervisor inattention to worker needs is also to blame. Less than half (47%) of white-collar workers and just more than a third (37%) of their higher-level coworkers said their bosses understand their technological needs.

Companies That Don't Provide Proper IT Tools Suffer from a Fatal Disconnect

Half of the survey group said if their employers' digital transformation efforts focused more on employee empowerment, it would be easier for them to collaborate with coworkers. More than half (53%) said technology makes companies better.

Yet only 65% said they feel very connected with their company's mission; less than half (48%) said they are aware of their company's digital transformation strategy.

Surprisingly, 53% of white-collar workers feel connected only to the people on their team. And just more than a third (37%) only feel connected to people in their nearby vicinity. Those shares are even lower among higher-level – so-called gold-collar – workers, at 50% and 30%. With the proper IT technology, however, companies could improve connections within their organizations.

IT Matters to Workers of All Ages

People tend to assume only the youngest workers place a high value on having the technology they need at work. But Zensar's research reveals that these digital natives are not alone.

68% of the 18 to 34 age group said having the digital tools they need at work makes them more productive. But an even higher portion — 80% — of the 35 to 54 age group connect proper IT tools to their own productivity. 83% of workers age 55 and older agreed.

The 35 to 54 age group is the most bullish on technology's effect on business in particular and life in general. When asked how they feel about technology, 57% of this group said it makes life better, and 58% said it makes companies better. And nearly half (46%) of this age group said they believe technology will free up people to do more creative thinking.

Digital Transformation Has a Human Component

It's understandable that some companies' digital transformation priorities are focused on how to increase profits. But rather than focusing exclusively on the financial aspects of digital transformation, businesses need to take a big-picture view of what they're trying to accomplish and how they can unlock exponential value today to create the enterprises of tomorrow. That should include understanding what digital tools workers want and need to get the job done.

Organizations can then make the most informed decisions about and investments in IT technology. And they can ensure that they and their customers benefit from the quality performance that highly engaged employees deliver.

Sandeep Kishore is CEO of Zensar

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Digital Transformation Programs Are Leaving Workers Behind

Sandeep Kishore
Zensar

The lack of proper IT tools is killing the morale of white-collar and higher-level professionals in the US, according to new research from Zensar.

More than half of such professionals involved in the study, titled Living Digital Survey, said their company's digital transformation priorities are focused on how to increase profits instead of empowering workers.

Most also said that IT tools play a key role in productivity, and nearly a third said having the proper IT tools makes them happier.

In addition, close to half said if their company's digital transformation priorities focused more on how to empower people, morale would improve.

Outfitting Workers with the Proper IT Tools Is a Win-Win

More than three-fourths (76%) of the 1,000-plus survey group said having the digital tools they need at work makes them more productive. More than half (53%) said it makes them more successful. The same share said they would be more empowered to better manage workflow if provided with the IT tools they needed, and 42% said it speeds up boring tasks.

42% also said it would result in better worker morale. A third said it makes them smarter. Nearly as many (28%) said it makes them happier. And 38% said a focus on worker empowerment via IT would allow the company itself to change faster.

Yet Many Companies Don't Do It – and the Fear Factor May Be to Blame

At least a third of these professionals indicated that fear could be preventing their employers from outfitting them with all the digital tools they need to succeed at work. Nearly a third (31%) said their company has a wait-and-see approach to new technology. More than that (44%) said their employers are too concerned with incremental expenses to invest in new technology.

Supervisor inattention to worker needs is also to blame. Less than half (47%) of white-collar workers and just more than a third (37%) of their higher-level coworkers said their bosses understand their technological needs.

Companies That Don't Provide Proper IT Tools Suffer from a Fatal Disconnect

Half of the survey group said if their employers' digital transformation efforts focused more on employee empowerment, it would be easier for them to collaborate with coworkers. More than half (53%) said technology makes companies better.

Yet only 65% said they feel very connected with their company's mission; less than half (48%) said they are aware of their company's digital transformation strategy.

Surprisingly, 53% of white-collar workers feel connected only to the people on their team. And just more than a third (37%) only feel connected to people in their nearby vicinity. Those shares are even lower among higher-level – so-called gold-collar – workers, at 50% and 30%. With the proper IT technology, however, companies could improve connections within their organizations.

IT Matters to Workers of All Ages

People tend to assume only the youngest workers place a high value on having the technology they need at work. But Zensar's research reveals that these digital natives are not alone.

68% of the 18 to 34 age group said having the digital tools they need at work makes them more productive. But an even higher portion — 80% — of the 35 to 54 age group connect proper IT tools to their own productivity. 83% of workers age 55 and older agreed.

The 35 to 54 age group is the most bullish on technology's effect on business in particular and life in general. When asked how they feel about technology, 57% of this group said it makes life better, and 58% said it makes companies better. And nearly half (46%) of this age group said they believe technology will free up people to do more creative thinking.

Digital Transformation Has a Human Component

It's understandable that some companies' digital transformation priorities are focused on how to increase profits. But rather than focusing exclusively on the financial aspects of digital transformation, businesses need to take a big-picture view of what they're trying to accomplish and how they can unlock exponential value today to create the enterprises of tomorrow. That should include understanding what digital tools workers want and need to get the job done.

Organizations can then make the most informed decisions about and investments in IT technology. And they can ensure that they and their customers benefit from the quality performance that highly engaged employees deliver.

Sandeep Kishore is CEO of Zensar

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Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

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2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

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An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...