Digitate for Retail Announced
January 17, 2023
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Digitate announced Digitate for Retail.

The solution, built on Digitate’s award-winning Artificial Intelligence Operations (AIOps) platform, has been successfully deployed by more than 50 global leading retailers and Fortune 500 companies to fundamentally transform their retail operations.

Digitate for Retail integrates AI and intelligent automation to convert retail data across systems, applications, and business transactions into actionable intelligence. It streamlines daily retail business readiness and eliminates system failures by automatically flagging and diagnosing problems, proactively resolving them, in addition to helping predict and prevent them. As a result, IT teams gain end-to-end visibility to monitor, troubleshoot, and prevent business-critical incidents early, thereby delivering consistent customer experience and revenue assurance.

Using the Digitate platform, retail enterprises can assure resilient operations for critical business functions across retail and digital stores, ecommerce, and warehouses, reducing supply chain vulnerabilities. In addition, retailers are empowered to ensure business workflows such as stock replenishments and deliveries are completed on time, execute timely data synchronization across various application and point-of-sale (POS) systems, inventory reconciliation, plan for peak demand periods, and ensure 24x7 system availability and performance. Digitate also enables retail customers to address challenges such as “pricing not available at POS,” “products not on shelf,” service level agreement (SLA) fines, and application unavailability, which all affect revenue and bottom line, and predict where future system problems may occur, enabling contingency plans to be put in place.

“Digital buyers in United States are expected to surpass 275 million1 in 2023. Retail enterprises today rely on IT innovations to meet ever changing customer demands, make business processes more agile and prepare for business uncertainties,” said Rajiv Nayan, VP, Sales and Client Services at Digitate. “Forward-looking IT leaders in retail enterprises are adopting AI and intelligent automation to enable smooth end-to-end retail operations, enjoy complete visibility across complex hybrid technology stacks, and reduce the risk of incidents.”

Key business benefits of Digitate for Retail include:

- Streamlining start-of-business day processes with business health monitoring

- Enhancing customer experience by eliminating POS failures, not-on-shelf and not-on-file scenarios

- Assuring availability, performance and capacity of business applications as well as underneath platforms and infrastructure

- Monitoring the health of all critical business functions across geographically distributed retail stores and digital applications

- Proactively identifying events, understanding root-causes and their potential business impact

- Resolving incidents with intelligent automation

- Ensuring smooth business transactions​ across multiple payment gateways

- Predicting and resolving potential SLA misses before they happen

- Better management of Enterprise Resource Planning (ERP) Operations

- Resolve system failures autonomously across POS, devices, applications, and transactions

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