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Dimension Data Rolls Out Next-Generation Global Uptime Service

Dimension Data unveiled an enhanced, proactive version of its Uptime Maintenance and Support Services that will help clients maximize the availability of their IT estate while optimizing total IT support spend.

The new release of Uptime includes a series of proactive tools and automation, underpinned by a new IT service management platform and even broader multi-technology/multi-vendor capabilities.

These enhancements and their benefits include:

* Uptime monitoring − Gives Dimension Data engineers instantaneous access to clients' service- affecting incidents so they can begin to work on, and achieve, resolution faster.

* Asset tracking capabilities − Ensures clients maintain an accurate installed asset database so they are assured of the right support coverage.

* Standardized API for service desk integration − Incorporates the IT service management systems of Dimension Data with those of its clients so that both entities can communicate more quickly and accurately with each other, which in turn, leads to faster diagnoses and resolution times.

* Mobile service center application − Allows clients to keep tabs on incidents from their smartphone or tablet.

* IT support assessment − Ensures clients' IT support contracts provide the right level of coverage on devices.

"Our clients are looking for three outcomes from their IT support contracts - cost reduction, service level gains and access to better information," said Rob Lopez, managing director for group services at Dimension Data. "Simply put, they're demanding more value at less cost, and they will switch providers quickly if they see an opportunity to obtain this. With proactive Uptime services, we're delivering on what our clients want."

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Dimension Data Rolls Out Next-Generation Global Uptime Service

Dimension Data unveiled an enhanced, proactive version of its Uptime Maintenance and Support Services that will help clients maximize the availability of their IT estate while optimizing total IT support spend.

The new release of Uptime includes a series of proactive tools and automation, underpinned by a new IT service management platform and even broader multi-technology/multi-vendor capabilities.

These enhancements and their benefits include:

* Uptime monitoring − Gives Dimension Data engineers instantaneous access to clients' service- affecting incidents so they can begin to work on, and achieve, resolution faster.

* Asset tracking capabilities − Ensures clients maintain an accurate installed asset database so they are assured of the right support coverage.

* Standardized API for service desk integration − Incorporates the IT service management systems of Dimension Data with those of its clients so that both entities can communicate more quickly and accurately with each other, which in turn, leads to faster diagnoses and resolution times.

* Mobile service center application − Allows clients to keep tabs on incidents from their smartphone or tablet.

* IT support assessment − Ensures clients' IT support contracts provide the right level of coverage on devices.

"Our clients are looking for three outcomes from their IT support contracts - cost reduction, service level gains and access to better information," said Rob Lopez, managing director for group services at Dimension Data. "Simply put, they're demanding more value at less cost, and they will switch providers quickly if they see an opportunity to obtain this. With proactive Uptime services, we're delivering on what our clients want."

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IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
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In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...

Despite the frustrations, every engineer we spoke with ultimately affirmed the value and power of OpenTelemetry. The "sucks" moments are often the flip side of its greatest strengths ... Part 2 of this blog covers the powerful advantages and breakthroughs — the "OTel Rocks" moments ...