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Dimension Data Rolls Out Next-Generation Global Uptime Service

Dimension Data unveiled an enhanced, proactive version of its Uptime Maintenance and Support Services that will help clients maximize the availability of their IT estate while optimizing total IT support spend.

The new release of Uptime includes a series of proactive tools and automation, underpinned by a new IT service management platform and even broader multi-technology/multi-vendor capabilities.

These enhancements and their benefits include:

* Uptime monitoring − Gives Dimension Data engineers instantaneous access to clients' service- affecting incidents so they can begin to work on, and achieve, resolution faster.

* Asset tracking capabilities − Ensures clients maintain an accurate installed asset database so they are assured of the right support coverage.

* Standardized API for service desk integration − Incorporates the IT service management systems of Dimension Data with those of its clients so that both entities can communicate more quickly and accurately with each other, which in turn, leads to faster diagnoses and resolution times.

* Mobile service center application − Allows clients to keep tabs on incidents from their smartphone or tablet.

* IT support assessment − Ensures clients' IT support contracts provide the right level of coverage on devices.

"Our clients are looking for three outcomes from their IT support contracts - cost reduction, service level gains and access to better information," said Rob Lopez, managing director for group services at Dimension Data. "Simply put, they're demanding more value at less cost, and they will switch providers quickly if they see an opportunity to obtain this. With proactive Uptime services, we're delivering on what our clients want."

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Dimension Data Rolls Out Next-Generation Global Uptime Service

Dimension Data unveiled an enhanced, proactive version of its Uptime Maintenance and Support Services that will help clients maximize the availability of their IT estate while optimizing total IT support spend.

The new release of Uptime includes a series of proactive tools and automation, underpinned by a new IT service management platform and even broader multi-technology/multi-vendor capabilities.

These enhancements and their benefits include:

* Uptime monitoring − Gives Dimension Data engineers instantaneous access to clients' service- affecting incidents so they can begin to work on, and achieve, resolution faster.

* Asset tracking capabilities − Ensures clients maintain an accurate installed asset database so they are assured of the right support coverage.

* Standardized API for service desk integration − Incorporates the IT service management systems of Dimension Data with those of its clients so that both entities can communicate more quickly and accurately with each other, which in turn, leads to faster diagnoses and resolution times.

* Mobile service center application − Allows clients to keep tabs on incidents from their smartphone or tablet.

* IT support assessment − Ensures clients' IT support contracts provide the right level of coverage on devices.

"Our clients are looking for three outcomes from their IT support contracts - cost reduction, service level gains and access to better information," said Rob Lopez, managing director for group services at Dimension Data. "Simply put, they're demanding more value at less cost, and they will switch providers quickly if they see an opportunity to obtain this. With proactive Uptime services, we're delivering on what our clients want."

The Latest

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

Image
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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Broadcom