Driving a Simple Performance Baseline
October 20, 2014

Larry Dragich
Technology Executive

Share this

Adopting an Application Performance Management (APM) strategy will help you manage the quality of the customer experience. The challenge is that APM has evolved into a mosaic of monitoring tools, analytic engines, and event processors that provide many solutions to different problem sets.

When you step back and look at the big picture it all comes into focus, but when you’re trying to rationalize one technology over another, things aren't so clear at close range. Product overlaps, ongoing costs, and ownership come into question, and then someone will eventually inquire about the benefits they are receiving from these tools sets.

You will be tempted to demonstrate all the bells and whistles the products provide in hoping to convince them that the value outweighs the complexity. Don't overlook the profound impact a childlike view can have with understanding application performance. “Sometimes the questions are complicated and the answers are simple.” - Theodor Seuss Geisel (aka. Dr. Seuss)

It is important to show how an APM solution can tie into existing systems, by articulating the big picture, so that IT leaders can conceptualize the value coming from the new solution. How you articulate the Manager of Managers (MoM) concept and how it will support the APM strategy is essential for buy-in.

As you begin, start by identifying the dual purpose toolsets (i.e. provisioning and monitoring) already in the organization to incorporate as part of the APM solution. Then consider choosing a technology that is “application aware” to spear-head your real-user-monitoring (RUM) initiative. When done correctly, Application Aware Network Performance Monitoring (AANPM) can become the linkage between silos, providing relevant performance data in a context that all groups will understand, and subsequently trust. For more on this read, APM & MoM - Symbiotic Solution Sets.

I have found that the simplicity and ease of use with agent-less monitoring (i.e. wire data analytics) is a great place to start. It should have the capability to provide insight for the protocols specific to your critical applications (e.g. XML, SQL, PHP, etc.).

Since agentless monitoring is “always on” it will be ready to monitor any new applications launched into production within its purview. There’s no need to worry about managing a fully burdened application life cycle for a typical agent installation, although when the time comes agent monitoring is recommended to fully instrument an application.

For example, when expanding a critical business application across our northern locations we used agentless monitoring to present a dashboard that answered specific performance questions about availability and user response times. It was a basic graph with two data elements across one dimension of time, making it easy to compare the current end-user-experience (EUE) to its normal baseline. A somewhat elementary but very effective way to communicate the real-time performance back to the developers and IT leadership at the same time during the rollout. See Figure 1.






As the application usage increased with user load, we noticed that performance rose well above the normal baseline. We observed an increase in application operation time, which had a direct correlation to page aborts, indicating user frustration. Then the system reached the point of critical mass and started presenting HTTP 500 errors. Based on a simple performance breakdown showing server time over its threshold and network time within baseline, the developers were directly engaged and the network team was on standby. See Figure 2.



Click on Figure 2 below for a larger image


Given this starting point, the development team began troubleshooting the performance discrepancy early on and before mid-day they had identified the root cause and added a new Index to one of the very large data sets that was being called frequently.

Conclusion

As you strive to achieve new levels of sophistication when creating performance dashboards, don’t overlook the simplicity of highlighting just a few metrics on one page that mean something to the support team. This will take an understanding of the application and knowledge of how the metrics are being collected to be succinct. Be patient, just as water seeks its own level, an application performance baseline will eventually emerge as you track the real-time performance metrics outlining the high and low watermarks of the application.

For further insight, Click here for the full article.

You can contact Larry on LinkedIn.

Larry Dragich is a Technology Executive and Founder of the APM Strategies Group on LinkedIn
Share this

The Latest

October 29, 2020

Return to work is happening. After working remotely from home for months due to Covid, companies are now offering employees the option to return to their workplace. But how will IT prioritize its activities towards this new paradigm shift? ...

October 28, 2020

The "APM" solutions we've come to love over the last 2 decades can't handle Serverless Functions or deliver the same performance and operational details that they deliver for other architectural constructs — including App Servers, Frameworks, Cloud, even Containers. And the reason is that they're methodologies for collecting performance data simply won't operate with the same characteristics as it would in persistent code ...

October 27, 2020

I asked myself this important question: Can APM tools Manage Serverless Workloads? And the answer is "No, not really." It is true that every monitoring solution in the world claims support for monitoring serverless platforms (at least one of them). What I mean by my answer is that the "APM" solutions we've come to love over the last 2 decades can't handle Serverless Functions or deliver the same performance and operational details that they deliver for other architectural constructs ...

October 26, 2020

In Episode 11, Andrew Tunall, GM, New Relic Serverless & Emerging Cloud Services, joins the AI+ITOPS Podcast to discuss the challenges and advantages of distributed tracing ...

October 22, 2020

IT teams critically require better visibility into the network driven by a number of factors, including tremendous disruption from the COVID-19 pandemic, relentless technological advances, remote working reaching an all-time high and the expanding security threatscape, according to State of the Network 2020, a study conducted by VIAVI Solutions ...

October 21, 2020

Mobile commerce offers several benefits for retailers. But all this potential can only be fully realized if retailers can manage the associated challenges that mobile commerce introduces. Anyone involved in the development, operation or troubleshooting of a mobile shopping app needs to be aware of the three following technical obstacles and plan accordingly ...

October 20, 2020

Although cost control/expense management remains top of mind, organizations are realizing the necessity of technology solutions to enable them to steer the business during these turbulent times, according to IDG's CIO Pandemic Business Impact Study ...

October 19, 2020

The COVID-19 pandemic has compressed six years of modernization projects into 6 months. According to a recent report, IT leaders have accelerated projects aimed at increasing productivity and business agility, improving application performance and end-user experience, and driving additional revenue through existing channels ...

October 15, 2020

There is no doubt that automation has become the key aspect of modern IT management. The end-user computing market is no exception. With a large and complex technology stack and a huge number of applications, EUC specialists need to handle an ever-increasing number of changes at an ever-increasing rate. Many IT organizations are starting to realize that they can no longer control the flow of changes. It is time to think about how to facilitate change ...

October 14, 2020

Starting this September, the lifespan of an SSL/TLS certificate has been limited to 398 days, a reduction from the previous maximum certificate lifetime of 825 days. With this change, everyone needs to more carefully monitor SSL certificate expiration and server characteristics ...