ECM: Evolving, Critical and MANAGEABLE
September 03, 2014

Dave Gibson
Reveille Software

Share this

My, how times have changed. Enterprise content management applications were once viewed as “backend” systems that were primarily focused on archival or records management processes. However, their role in organizations have grown and evolved. A recent survey executed by AIIM and Reveille shows that 80% agree their content systems are now just as critical to their business operations as transactional systems.

That’s no surprise given the fact that ECMs are often deployed for thousands of users, across a multitude of locations and have integrations with numerous customer-facing applications. But, all of this does shine a light on the need for constant uptime, in-depth platform visibility and trending of key performance indicators.

However, according to the same survey, the majority of respondents (57%) said they had nowhere near the same performance information about the content systems as they do for their transactional systems. Why the disconnect? What can be done to fix this?

Complex and Complicated

First, it is important to recognize that the growth in ECM systems’ criticality did not happen overnight. As organizations have grown, acquired other companies with competing applications, consolidated applications, added databases and servers – the entire ECM ecosystem has grown increasingly complex.

Many organizations have tried, often in vain, to manage these applications manually or at a thousand foot level with enterprise-standard monitoring solutions. Unfortunately, these approaches are also extremely complicated, costly, and time-consuming; and organizations still don’t get visibility into the specific processes that are unique to ECM. Regardless, both methods fail to deliver the necessary insight.

Often, the end result is an IT department that is stuck in a reactive mode, constantly responding to end-user calls rather than proactively preventing ECM issues in the first place. In fact, 72% of survey respondents described their current performance monitoring as “manual – triggered by incidents/support calls.”

Monitor, Measure and Manage

There has to be a better way. A better way to manage your business-critical content… A better way to spend your staff’s man-hours… A better way to ensure application performance.

As with so many technologies; they must be managed in a process-oriented way - from determining baselines that can be leveraged for threshold-based alerts, to defining service levels that can be agreed upon and measured, through trending key performance indicators to report on usage and enable better decision making. The only way to achieve this is an in-depth understanding of the ECM application platform and a management solution that stays current on the latest product releases.

So start monitoring and measuring the intricate details of your ECM with application-specific management solutions. Finally get the insight you need to provide key stakeholders with valuable reports and trending, ensure performance and service levels are optimized, and start focusing on more critical projects. And let’s all agree that yes, ECM has evolved. Yes, ECM is critical. And Yes, ECM applications are manageable.

Dave Gibson is COO of Reveille Software.

Share this

The Latest

May 28, 2024
When it comes to ensuring the effectiveness of a software application, it's paramount to ensure that the application can handle varying degrees of demand. Performance testing is a crucial aspect of the software development cycle ...
May 23, 2024

Hybrid cloud architecture is breaking the backs of network engineering and operations teams. These teams are more successful when their companies go all-in with the cloud or stay out of it entirely. When companies maintain hybrid infrastructure, with applications and data residing across data centers and public cloud services, the network team struggles. This insight emerged in the newly published 2024 edition of Enterprise Management Associates' (EMA) Network Management Megatrends research ...

May 22, 2024

As IT practitioners, we often find ourselves fighting fires rather than proactively getting ahead ... Many spend countless hours managing several tools that give them different, fractured views of their own work — which isn't an effective use of time. Balancing daily technical tasks with long-term company goals requires a three-step approach. I'll share these steps and tips for others to do the same ...

May 21, 2024

IT service outages are more than a minor inconvenience. They can cost businesses millions while simultaneously leading to customer dissatisfaction and reputational damage. Moreover, the constant pressure of dealing with fire drills and escalations day and night can take a heavy toll on ITOps teams, leading to increased stress, human error, and burnout ...

May 20, 2024

Amid economic disruption, fintech competition, and other headwinds in recent years, banks have had to quickly adjust to the demands of the market. This adaptation is often reliant on having the right technology infrastructure in place ...

May 17, 2024

In MEAN TIME TO INSIGHT Episode 6, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network automation ...

May 16, 2024

In the ever-evolving landscape of software development and infrastructure management, observability stands as a crucial pillar. Among its fundamental components lies log collection ... However, traditional methods of log collection have faced challenges, especially in high-volume and dynamic environments. Enter eBPF, a groundbreaking technology ...

May 15, 2024

Businesses are dazzled by the promise of generative AI, as it touts the capability to increase productivity and efficiency, cut costs, and provide competitive advantages. With more and more generative AI options available today, businesses are now investigating how to convert the AI promise into profit. One way businesses are looking to do this is by using AI to improve personalized customer engagement ...

May 14, 2024

In the fast-evolving realm of cloud computing, where innovation collides with fiscal responsibility, the Flexera 2024 State of the Cloud Report illuminates the challenges and triumphs shaping the digital landscape ... At the forefront of this year's findings is the resounding chorus of organizations grappling with cloud costs ...

May 13, 2024

Government agencies are transforming to improve the digital experience for employees and citizens, allowing them to achieve key goals, including unleashing staff productivity, recruiting and retaining talent in the public sector, and delivering on the mission, according to the Global Digital Employee Experience (DEX) Survey from Riverbed ...