eG Innovations Introduces Monitoring Capabilities for Microsoft Office 365
September 25, 2018
Share this

eG Innovations expanded its monitoring portfolio to deliver performance visibility of Microsoft Office 365.

The new capabilities will help organizations get in-depth insights into Office 365 access, usage, connectivity and performance, and enhance end user experience and business productivity.

eG Innovations’ flagship IT monitoring software, eG Enterprise, includes pre-built support to monitor many Microsoft technologies and platforms including Microsoft SharePoint, Microsoft Dynamics 365, Microsoft Exchange, Microsoft Active Directory, Microsoft Hyper-V Server, and Microsoft SQL Server. In May 2018, eG Enterprise introduced application performance monitoring (APM) capabilities for Microsoft .NET applications, delivering distributed transaction tracing and code-level visibility to accelerate troubleshooting of performance slowdowns.

The new monitoring capabilities for Microsoft Office 365 are focused on addressing the needs of organizations that are going through digital transformation and cloud-driven initiatives.

“We see a surge in companies that are migrating to the cloud. Office 365 has been one of the hottest technologies in the cloud, allowing employees to benefit from on-the-go connectivity to their critical business applications. Expanding our monitoring portfolio to provide performance analytics of Office 365 applications will allow us to help organizations achieve the best levels of performance and user experience they expect from their cloud investments,” said Srinivas Ramanathan, CEO of eG Innovations.

Key Capabilities of eG Enterprise for Microsoft Office 365 Monitoring:

- Get real-time insights on Office 365 health and service quality across all locations and users

- Track the health of critical services, including Office 365, Exchange Online, Skype for Business, OneDrive for Business, Microsoft Teams, Microsoft Planner, etc.

- Monitor real-time digital experience of users connecting to SharePoint Online sites and measure user satisfaction levels

- Get centralized visibility of your organization’s Office 365 email usage and optimize resource provisioning with actionable insights

- Stay compliant with audits by tracking user activity and isolating unusual patterns

- Leverage the built-in logon simulator to synthetically test logon connectivity to Exchange Online and proactively catch issues before users complain

The end-to-end monitoring capabilities of eG Enterprise are aimed at enabling IT administrators to troubleshoot performance issues faster, increase IT operational efficiency and deliver best-in-class digital experience for Office 365 end users. When a user calls with slow connectivity complaint, using built-in correlative intelligence and automatic root cause diagnosis, eG Enterprise points out if it’s due to a problem in the cloud, network, or on the client side.

“Microsoft Office 365 is at the heart of most businesses today. Any service outage or performance slowdown affects user productivity and business continuity. We have seen a great demand from our customers for monitoring Office 365. The new capabilities are a timely addition to the in eG Enterprise suite,” said Sean Martin, Technical Director of eGSolutions Ltd., a long-term eG Innovations partner and certified reseller in Australia and New Zealand.

eG Enterprise is available as a SaaS-based service or an on-premises software for Microsoft Office 365 monitoring.

Share this

The Latest

September 22, 2021

The world's appetite for cloud services has increased but now, more than 18 months since the beginning of the pandemic, organizations are assessing their cloud spend and trying to better understand the IT investments that were made under pressure. This is a huge challenge in and of itself, with the added complexity of embracing hybrid work ...

September 21, 2021

After a year of unprecedented challenges and change, tech pros responding to this year’s survey, IT Pro Day 2021 survey: Bring IT On from SolarWinds, report a positive perception of their roles and say they look forward to what lies ahead ...

September 20, 2021

One of the key performance indicators for IT Ops is MTTR (Mean-Time-To-Resolution). MTTR essentially measures the length of your incident management lifecycle: from detection; through assignment, triage and investigation; to remediation and resolution. IT Ops teams strive to shorten their incident management lifecycle and lower their MTTR, to meet their SLAs and maintain healthy infrastructures and services. But that's often easier said than done, with incident triage being a key factor in that challenge ...

September 16, 2021

Achieve more with less. How many of you feel that pressure — or, even worse, hear those words — trickle down from leadership? The reality is that overworked and under-resourced IT departments will only lead to chronic errors, missed deadlines and service assurance failures. After all, we're only human. So what are overburdened IT departments to do? Reduce the human factor. In a word: automate ...

September 15, 2021

On average, data innovators release twice as many products and increase employee productivity at double the rate of organizations with less mature data strategies, according to the State of Data Innovation report from Splunk ...

September 14, 2021

While 90% of respondents believe observability is important and strategic to their business — and 94% believe it to be strategic to their role — just 26% noted mature observability practices within their business, according to the 2021 Observability Forecast ...

September 13, 2021

Let's explore a few of the most prominent app success indicators and how app engineers can shift their development strategy to better meet the needs of today's app users ...

September 09, 2021

Business enterprises aiming at digital transformation or IT companies developing new software applications face challenges in developing eye-catching, robust, fast-loading, mobile-friendly, content-rich, and user-friendly software. However, with increased pressure to reduce costs and save time, business enterprises often give a short shrift to performance testing services ...

September 08, 2021

DevOps, SRE and other operations teams use observability solutions with AIOps to ingest and normalize data to get visibility into tech stacks from a centralized system, reduce noise and understand the data's context for quicker mean time to recovery (MTTR). With AI using these processes to produce actionable insights, teams are free to spend more time innovating and providing superior service assurance. Let's explore AI's role in ingestion and normalization, and then dive into correlation and deduplication too ...

September 07, 2021

As we look into the future direction of observability, we are paying attention to the rise of artificial intelligence, machine learning, security, and more. I asked top industry experts — DevOps Institute Ambassadors — to offer their predictions for the future of observability. The following are 10 predictions ...