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Empirix Introduces Conference Bridge Monitoring Solution

Empirix introduced a conference bridge monitoring application that ensures top voice performance and bridge reliability by duplicating customers' experiences during conference calls then using them as the key measurement of quality.

The Conference Bridge Monitoring Solution's voice-based conference quality management model is a significant departure from conventional conference bridge monitoring. Where standard tools monitor network data feeds for packet loss, jitter, etc., the Empirix solution approaches monitoring from the user's perspective. It tests exactly what the user is hearing during conference calls by evaluating voice clips as they play through conference bridges.

"Ensuring trouble-free conferences requires a level of visibility that conventional monitoring solutions can't provide," said Empirix CEO John D'Anna. "Do the access numbers work? Are conferences bleeding together? Do callers drop off? Packet flows don't provide that kind of insight, which is why we designed a new monitoring method that uses the customer experience as the baseline. Companies conduct billions of dollars of business over conference bridges. Our Conference Bridge Monitoring Solution provides the quality and reliability assurances they expect for such an important business tool."

The Conference Bridge Monitoring Solution verifies conference server availability, performance, uptime and participants' voice quality. It performs three essential quality and reliability management functions that enable conference bridge service providers to create consistently positive customer experiences. They are:

- Alarming and notification for bridge application and voice quality issues during conference calls;

- Real-time reporting for critical Key Performance Indicators (KPIs) that provide business intelligence; and

- Decreased mean time to recognize problems and ensuring that collaboration tools are performing as expected.

The heart of the Conference Bridge Monitoring Solution's capabilities is its voice-based testing model. The solution automatically sets up conference bridges of up to eight participants, dials into the conference, and plays audio clips. The solution captures the audio on the other side of the bridge and evaluates it for degradation using the industry-standard PESQ (Perceptual Evaluation of Speech Quality) algorithm. Dashboard alarms alert network management staff to irregularities with a KPI that may signal a quality problem.

The Conference Bridge Monitoring Solution provides out-of-the-box functionality for monitoring the most important conference call KPIs with minimal customization. The KPIs include:

- Call pass\fail and length;

- Hung call metrics;

- Time-to-connect to conference;

- Interactive voice response menu and system response times; and

- Participant voice latency and delay.

The solution provides network operations staff with active, real-time performance alerts and passive monitoring of network data. This combination enables staff to respond to performance issues immediately and remediate their root causes. Using data collected through network probes, the Conference Bridge Monitoring Solution provides a logical drill down that helps network operators pinpoint if a specific phone number, carrier, location, or conference bridge server is having a problem.

The Conference Bridge Monitoring Solution can work as a stand-alone solution or integrate with existing network management infrastructures. It is available immediately.

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Empirix Introduces Conference Bridge Monitoring Solution

Empirix introduced a conference bridge monitoring application that ensures top voice performance and bridge reliability by duplicating customers' experiences during conference calls then using them as the key measurement of quality.

The Conference Bridge Monitoring Solution's voice-based conference quality management model is a significant departure from conventional conference bridge monitoring. Where standard tools monitor network data feeds for packet loss, jitter, etc., the Empirix solution approaches monitoring from the user's perspective. It tests exactly what the user is hearing during conference calls by evaluating voice clips as they play through conference bridges.

"Ensuring trouble-free conferences requires a level of visibility that conventional monitoring solutions can't provide," said Empirix CEO John D'Anna. "Do the access numbers work? Are conferences bleeding together? Do callers drop off? Packet flows don't provide that kind of insight, which is why we designed a new monitoring method that uses the customer experience as the baseline. Companies conduct billions of dollars of business over conference bridges. Our Conference Bridge Monitoring Solution provides the quality and reliability assurances they expect for such an important business tool."

The Conference Bridge Monitoring Solution verifies conference server availability, performance, uptime and participants' voice quality. It performs three essential quality and reliability management functions that enable conference bridge service providers to create consistently positive customer experiences. They are:

- Alarming and notification for bridge application and voice quality issues during conference calls;

- Real-time reporting for critical Key Performance Indicators (KPIs) that provide business intelligence; and

- Decreased mean time to recognize problems and ensuring that collaboration tools are performing as expected.

The heart of the Conference Bridge Monitoring Solution's capabilities is its voice-based testing model. The solution automatically sets up conference bridges of up to eight participants, dials into the conference, and plays audio clips. The solution captures the audio on the other side of the bridge and evaluates it for degradation using the industry-standard PESQ (Perceptual Evaluation of Speech Quality) algorithm. Dashboard alarms alert network management staff to irregularities with a KPI that may signal a quality problem.

The Conference Bridge Monitoring Solution provides out-of-the-box functionality for monitoring the most important conference call KPIs with minimal customization. The KPIs include:

- Call pass\fail and length;

- Hung call metrics;

- Time-to-connect to conference;

- Interactive voice response menu and system response times; and

- Participant voice latency and delay.

The solution provides network operations staff with active, real-time performance alerts and passive monitoring of network data. This combination enables staff to respond to performance issues immediately and remediate their root causes. Using data collected through network probes, the Conference Bridge Monitoring Solution provides a logical drill down that helps network operators pinpoint if a specific phone number, carrier, location, or conference bridge server is having a problem.

The Conference Bridge Monitoring Solution can work as a stand-alone solution or integrate with existing network management infrastructures. It is available immediately.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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