Employees Unsatisfied with Application Performance at Work
To Attract and Retain Generation Y Talent, Enterprise Networks Need to Step Up
June 17, 2016

Ricardo Belmar
Infovista

Share this

The arrival of Generation Y – aka "millennials" – into the enterprise workforce has invigorated even the stodgiest business sectors with a fresh new attitude and work culture. Dressing business casual, for instance, is no longer a once-a-week perk but a given in many offices – that is, if workers are even expected to perform their duties on-site.

This is because one of the largest defining characteristics of the modern workforce in the digital age is mobility. Whether companies allow employees to work remotely or business is conducted on one of many different enterprise mobile devices, there are very few "desk jockeys" left in the modern office.

Instead, workers prefer to collaborate with each other using business applications that take meetings out of the physical boardroom and into cyberspace. Rather than emailing massive files between team members, projects in the digital workspace are tackled in the cloud, enabling real-time collaboration to take place without populating local hard drive space in massive, on-site enterprise servers.

While this connectivity and mobility is expected by the new generation of the enterprise workforce, not every office has been able to effectively change with the times. The demand for real-time collaboration has introduced new performance requirements for enterprise networks to deliver a great user experience. A recent study conducted by BT and InfoVista, Meeting the Network Demands of Changing Generations, found that 90 percent of today’s workforce is unsatisfied with the application performance on their employer’s network overall.

The Times Are Changing Faster Than IT Can Keep Up

This is a glaring figure, though not a surprising one, as the generational shift into a network-driven, software-defined, digital office model has taken flight faster than many legacy network architectures can keep up. While virtual private networks (VPNs) have been widely utilized by businesses for well over a decade, the proliferation of business applications and software-as-a-service (SaaS) has been fast and furious, and IT teams can hardly keep up.

A big reason for this is the fact that many networks aren’t engaging in IT governance. For instance, 94 percent of organizations polled in the survey agree that maintaining the corporate network is mission critical.

However, due to a lack of visibility, only 51 percent of those polled have insight into which applications being used by employees could have a negative impact on the performance of the corporate network.

Adding to the problem is the fact that only 57 percent of those polled actually had IT governance in place that allowed them to monitor and control application performance on the corporate network.

Considering that over the last two years 69 percent of organizations have implemented unified communication and video conferencing into their business, adopting such applications without enabling IT to scale, optimize or plan for future network topologies will only lead to continued employee dissatisfaction.

52 percent of organizations have already launched cloud-based productivity apps and collaboration tools, according to the survey, and it is expected that of those who haven’t yet, just under half will seek this tech within the next two years. Of course this must be accomplished in a secure manner that protects the network, as 59 percent of those surveyed considered this a top three concern.

Enterprises of all stripes that rely on business apps and network functionality to keep their operations running need to adopt network governance practices that allow them to prioritize business-critical applications like Microsoft Office 365 and Skype for Business over personal applications, while also reliably predicting how applications will affect the network. Maximizing the user experience is now a critical service that IT organizations need to deliver optimally. This requires a proactive approach with the right performance management tools in place to be successful. Otherwise, businesses that fall behind the digital times could very well see their organizations go the way of the cubicle, rolodex and other relics of a bygone era.

Ricardo Belmar is Sr Director, Global Enterprise Marketing, at Infovista
Share this

The Latest

July 17, 2019

The 11th anniversary of the Apple App Store frames a momentous time period in how we interact with each other and the services upon which we have come to rely. Even so, we continue to have our in-app mobile experiences marred by poor performance and instability. Apple has done little to help, and other tools provide little to no visibility and benchmarks on which to prioritize our efforts outside of crashes ...

July 16, 2019

Confidence in artificial intelligence (AI) and its ability to enhance network operations is high, but only if the issue of bias is tackled. Service providers (68%) are most concerned about the bias impact of "bad or incomplete data sets," since effective AI requires clean, high quality, unbiased data, according to a new survey of communication service providers ...

July 15, 2019

Every internet connected network needs a visibility platform for traffic monitoring, information security and infrastructure security. To accomplish this, most enterprise networks utilize from four to seven specialized tools on network links in order to monitor, capture and analyze traffic. Connecting tools to live links with TAPs allow network managers to safely see, analyze and protect traffic without compromising network reliability. However, like most networking equipment it's critical that installation and configuration are done properly ...

July 11, 2019

The Democratic presidential debates are likely to have many people switching back-and-forth between live streams over the coming months. This is going to be especially true in the days before and after each debate, which will mean many office networks are likely to see a greater share of their total capacity going to streaming news services than ever before ...

July 10, 2019

Monitoring of heating, ventilation and air conditioning (HVAC) infrastructures has become a key concern over the last several years. Modern versions of these systems need continual monitoring to stay energy efficient and deliver satisfactory comfort to building occupants. This is because there are a large number of environmental sensors and motorized control systems within HVAC systems. Proper monitoring helps maintain a consistent temperature to reduce energy and maintenance costs for this type of infrastructure ...

July 09, 2019

Shoppers won’t wait for retailers, according to a new research report titled, 2019 Retailer Website Performance Evaluation: Are Retail Websites Meeting Shopper Expectations? from Yottaa ...

June 27, 2019

Customer satisfaction and retention were the top concerns for a majority (58%) of IT leaders when suffering downtime or outages, according to a survey of top IT leaders conducted by AIOps Exchange. The effect of service interruptions on customers outweighed other concerns such as loss of revenue, brand reputation, negative press coverage, or the impact on IT Ops teams.

June 26, 2019

It is inevitable that employee productivity and the quality of customer experiences suffer as a consequence of the poor performance of O365. The quick detection and rapid resolution of problems associated with O365 are top of mind for any organization to keep its business humming ...

June 25, 2019

Employees at British businesses rate computer downtime as the most significant irritant at their current workplace (41 percent) when asked to pick their top three ...

June 24, 2019

The modern enterprise network is an entirely different beast today than the network environments IT and ops teams were tasked with managing just a few years ago. With the rise of SaaS, widespread cloud migration across industries and the trend of enterprise decentralization all playing a part, the challenges IT faces in adapting their management and monitoring techniques continue to mount ...