Everbridge announced a Crisis Management solution, a new software application designed to help organizations dynamically manage the lifecycle of a critical event and accelerate response and recovery times.
Crisis Management, which is fully integrated with the Everbridge Critical Event Management (CEM) suite, centralizes incident response tasks, activities and resources through a common operating picture and accompanying mobile application. Crisis, business continuity, security and resiliency teams can utilize the solution to create and launch response plans, add tasks on the fly, and collaborate with all stakeholders, no matter their location, to quickly restore operations, mitigate brand and financial impacts, and help ensure employee safety.
Crisis Management provides a common operating picture for all stakeholders – from responders in the field to executives in the board room – to operate, and analyze response activities, as well as update and assign new tasks on the fly. This unified view and flexibility helps to mitigate damage and downtime by ensuring normal operations can be restored as quickly as possible.
“Crisis Management extends our CEM capabilities from automating the management of the communications around an incident to the management of the incident itself,” said Jennifer Sand, VP, CEM Product Management, Everbridge. “By providing real-time, situational awareness to all stakeholders, as well as the ability to collaborate on response plans from anywhere, at any time, this new application will enable customers to improve their response processes as part of their business resiliency and optimization objectives.”
Features of the Crisis Management application include:
- Unified Response and Communication: Powered by the Everbridge Platform, Crisis Management orchestrates all crisis response activities, teams, resources and communications from a single event page. The application includes operator dashboards, integrated chat, incident log and smart conferencing, and leverages response plans from existing business continuity and enterprise risk management solutions.
- Dynamic Task Management:The Crisis ManagementTask Manager helps turn static standing operating procedures (SOPs) into actionable tasks that can be assigned to either a function or an individual. Tasks can be added ‘on-the-fly’ in the middle of a crisis for unanticipated situations and scenarios.
- Executive View and Reporting:Dedicated event dashboards and reporting allows senior management to monitor response and recovery progress in real-time without having to disrupt the crisis team.
- Mobile Response Plans: Crisis Management provides users with a single interface to notify people, mobilize response teams, utilize and execute their existing emergency, disaster recovery and business continuity plans, and collaborate with team members no matter where they are located.
Crisis Management will be generally available as of April 2019.
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